1 Star Review
May 23,2024
By:
'Ella'
May 23,2024
Branch: Reigate, 4 Bell Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH2
Branch: Reigate, 4 Bell Street
Lettings (as a Tenant)
Postcode: RH2
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Avoid if you can, the Lettings team were great when originally searching for a property, but unfortunately property management completely ruined our experience with leaders. As soon as you have a problem that needs addressing you will be ignored. Despite weeks of attempting to get hold of someone at the end of my tenancy I was blatantly disregarded, being told I would be called back by the property manager in question only to never hear from them again after weeks of calls and emails. Bearing in mind that the issue at hand was a result of their own mistake, which included them filing my tenancy under a completely different term to the contract that I signed. Upon moving out, property management claimed that they had no idea I was due to move out and that I still had 6 months on my tenancy, despite multiple emails with our ‘property manager’ confirming move out dates and handing back of keys.
3 months later and I am yet to hear back from them, let alone receive any further acknowledgement of my complaint. Extremely unprofessional and disappointing.
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