By : 'Ella' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : RH2
23 May 2024
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Avoid if you can, the Lettings team were great when originally searching for a property, but unfortunately property management completely ruined our experience with leaders. As soon as you have a problem that needs addressing you will be ignored. Despite weeks of attempting to get hold of someone... Read Full Review
Services : Letting( As a Tenant )Date: 23rd May 2024
Avoid if you can, the Lettings team were great when originally searching for a property, but unfortunately property management completely ruined our experience with leaders. As soon as you have a problem that needs addressing you will be ignored. Despite weeks of attempting to get hold of someone at the end of my tenancy I was blatantly disregarded, being told I would be called back by the property manager in question only to never hear from them again after weeks of calls and emails. Bearing in mind that the issue at hand was a result of their own mistake, which included them filing my tenancy under a completely different term to the contract that I signed. Upon moving out, property management claimed that they had no idea I was due to move out and that I still had 6 months on my tenancy, despite multiple emails with our ‘property manager’ confirming move out dates and handing back of keys. 3 months later and I am yet to hear back from them, let alone receive any further acknowledgement of my complaint. Extremely unprofessional and disappointing.
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5 Star Review
Ashley
By : 'Martin' Services : Letting( As a Tenant ) Rent PCM : £1350 Would you recommend ? : Yes Postcode : RH7
20 Jan 2022
People found this helpful0
I would like to take this opportunity to thank the lettings team at the Reigate branch especially Ashley Burns who guided me through my first rental experience. Ashley was there to answer my questions and keep me updated through the progress of my application and final contract. In contrast I did... Read Full Review
Services : Letting( As a Tenant )Date: 20th Jan 2022
I would like to take this opportunity to thank the lettings team at the Reigate branch especially Ashley Burns who guided me through my first rental experience. Ashley was there to answer my questions and keep me updated through the progress of my application and final contract. In contrast I did not find the same professional and attentive approach afforded me by other like competitors .
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Horrendous.
My wife and I ...
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1 Star Review
By : 'James' Services : Letting( As a Tenant ) Rent PCM : £1275 Would you recommend ? : No Postcode : RH2
20 Sept 2017
People found this helpful8
Horrendous.
My wife and I lived in a "fully managed" Leaders property for nearly 18 months. Letting the property was harmless enough but once they had your money they did not care.
Damp was left untreated for months eventually leading to rotting brickwork.
On a property visit by... Read Full Review
Comments on Agent Fees
There's a fee for everything - yet they're seemingly responsible for nothing
Services : Letting( As a Tenant )Date: 19th Sep 2017
Horrendous.
My wife and I lived in a "fully managed" Leaders property for nearly 18 months. Letting the property was harmless enough but once they had your money they did not care.
Damp was left untreated for months eventually leading to rotting brickwork.
On a property visit by a Leaders staff member, our door was left open all day invalidating our insurance and leaving ourselves vulnerable to theft.
The final straw was when the toilet broke and flooded into the downstairs kitchen (previously the shower/bath had flooded too) we were left without a toilet for 5 days despite my wife being six months pregnant.
If you can - avoid
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5 Star Review
By : 'Arun' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : RH1
5 Sept 2013
People found this helpful0
I found them very friendly and very efficient, always very prompt on responding my queries. Though I felt the charges are on the higher side, but the I am happy to pay for an excellent... Read Full Review
Services : Letting( As a Tenant )Date: 5th Sep 2013
I found them very friendly and very efficient, always very prompt on responding my queries. Though I felt the charges are on the higher side, but the I am happy to pay for an excellent service.
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I found the staff very ...
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5 Star Review
By : 'Matt' Services : Letting( As a Owner ) Would you recommend ? : Yes
26 Nov 2012
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I found the staff very helpful friendly and proffesional. They take their job very serious and as a landlord I had felt in safe hands. Will I use them again in the future?......of course I... Read Full Review
Services : Letting( As a Owner )Date: 26th Nov 2012
I found the staff very helpful friendly and proffesional. They take their job very serious and as a landlord I had felt in safe hands. Will I use them again in the future?......of course I will.
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All in all I have nothing but ...
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5 Star Review
By : 'Stuart' Services : Letting( As a Tenant ) Would you recommend ? : Yes
20 Nov 2012
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All in all I have nothing but excellent service from Leaders, from the time I was shown the property I have been looked after by this letting company with great care and consideration. Even after living in the property six months , leaders has taken the trouble to follow up via e mail to ensure... Read Full Review
Services : Letting( As a Tenant )Date: 20th Nov 2012
All in all I have nothing but excellent service from Leaders, from the time I was shown the property I have been looked after by this letting company with great care and consideration. Even after living in the property six months , leaders has taken the trouble to follow up via e mail to ensure that everything is in order and to find out if they could help me with anything. Really good service, would recommend Leaders to anybody.
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I have been the landlord of a ...
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5 Star Review
By : 'M' Services : Letting( As a Owner ) Would you recommend ? : Yes
14 Nov 2012
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I have been the landlord of a furnished property in Reigate since 2007. Leaders have provided a fully managed service during this time. They have always worked very hard to ensure that the property was let with minimum vacancy. Everything that they are supposed to do, from the major tasks of... Read Full Review
Services : Letting( As a Owner )Date: 14th Nov 2012
I have been the landlord of a furnished property in Reigate since 2007. Leaders have provided a fully managed service during this time. They have always worked very hard to ensure that the property was let with minimum vacancy. Everything that they are supposed to do, from the major tasks of finding excellent tenants to the little things such as replacing a kettle has been delivered in a prompt, courteous and helpful manner. Their costs for routine maintenance work are extremely reasonable. I would certainly be happy to recommend them to any prospective landlord.
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Agent and office staff very ...
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5 Star Review
By : 'John' Services : Letting( As a Owner ) Would you recommend ? : Yes
1 Nov 2012
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Agent and office staff very professional and knowledgeable about their local marketplace.
They protected our interests , both financially and legally and at the same time brought good quality prospects to the... Read Full Review
Services : Letting( As a Owner )Date: 1st Nov 2012
Agent and office staff very professional and knowledgeable about their local marketplace. They protected our interests , both financially and legally and at the same time brought good quality prospects to the property.
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Leaders are a very helpful ...
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4 Star Review
By : 'Ruth' Services : Letting( As a Owner ) Would you recommend ? : Yes
5 Oct 2012
People found this helpful0
Leaders are a very helpful letting agent, have always successfully let my properties to good tenants. Good paperwork and prompt issuing it. Also have given good advise on purchasing buy to let... Read Full Review
Services : Letting( As a Owner )Date: 4th Oct 2012
Leaders are a very helpful letting agent, have always successfully let my properties to good tenants. Good paperwork and prompt issuing it. Also have given good advise on purchasing buy to let properties.
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I have been dealing with ...
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5 Star Review
Maureen
By : 'John' Services : Letting( As a Owner ) Would you recommend ? : Yes
19 Sept 2012
People found this helpful0
I have been dealing with Leaders for the past 10 years and have found them most accommodating; effecient and professional in all aspects of my lettings. Staff at both Reigate and Redhill are always helpful, informative and offer useful advise when needed. If I am unable available to show... Read Full Review
Services : Letting( As a Owner )Date: 19th Sep 2012
I have been dealing with Leaders for the past 10 years and have found them most accommodating; effecient and professional in all aspects of my lettings. Staff at both Reigate and Redhill are always helpful, informative and offer useful advise when needed. If I am unable available to show prospective tenants my properties, they will always oblige. I am extremely satisfied with their services and will continue to use them as long as I have properties to let.
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The property was a ...
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5 Star Review
Rebecca
Emma
By : 'Rebecca' Services : Letting( As a Owner ) Would you recommend ? : Yes
9 Sept 2012
People found this helpful1
The property was a 3-bedroomed repossession which had not been lived in for 4 years. Our wonderful agent advised us how to spend the limited funds we had available in updating the property in order to secure the highest rental. Her advice was excellent and we not only secured the price we had in... Read Full Review
Services : Letting( As a Owner )Date: 8th Sep 2012
The property was a 3-bedroomed repossession which had not been lived in for 4 years. Our wonderful agent advised us how to spend the limited funds we had available in updating the property in order to secure the highest rental. Her advice was excellent and we not only secured the price we had in mind but because of her negotiation skills - received a higher rental paid 6 months in advance.
I recommended Rebecca to my son who has a property to let and again she has given him advice on how to update the property at minimal expense and she has secured a tenant (at excellent rental) before the work has even started.
All admin work was done quickly and efficiently and communication maintained throughout the letting process.
I cannot speak too highly of the staff at Leaders, Reigate.
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I had already used Leaders in ...
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5 Star Review
Maureen
By : 'Cedar' Services : Letting( As a Owner ) Would you recommend ? : Yes
4 Sept 2012
People found this helpful1
I had already used Leaders in Burgess Hill so knew I would receive good service in Reigate. I wasn't disappointed. From the moment, I had contacted the office there, even before I had completed on the purchase of the flats to be let, Maureen already had potential tenants in place to come and view. ... Read Full Review
Services : Letting( As a Owner )Date: 4th Sep 2012
I had already used Leaders in Burgess Hill so knew I would receive good service in Reigate. I wasn't disappointed. From the moment, I had contacted the office there, even before I had completed on the purchase of the flats to be let, Maureen already had potential tenants in place to come and view. One flat was let before completion with a tenant ready to move in on completion, the second was let at its first viewing. I would highly recommend Leaders for their swift and efficient service and regular communication and will be using them again if needed in the future.
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Very helpful and proactive ...
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5 Star Review
By : 'Lochplace' Services : Letting( As a Owner ) Would you recommend ? : Yes
29 Aug 2012
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Very helpful and proactive branch, friendly staff and most importantly they get the results... Read Full Review
Services : Letting( As a Owner )Date: 29th Aug 2012
Very helpful and proactive branch, friendly staff and most importantly they get the results fast!
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They were always very polite ...
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5 Star Review
By : 'jenny' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : RH1
29 Aug 2012
People found this helpful0
They were always very polite and thoughtfall when calling to arrange viewings. they are extremly plesant to deal with and would certainly use them again in the... Read Full Review
Services : Letting( As a Tenant )Date: 29th Aug 2012
They were always very polite and thoughtfall when calling to arrange viewings. they are extremly plesant to deal with and would certainly use them again in the future.
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