Mossley Hill, Liverpool, L18
5/5, 680 reviews
95% recommended
98% lettings valuation accuracy
99% lettings fee satisfaction

“I had a really good experience...”

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May 15,2024
Minithumbup
Bethany
Jess Oxnard-Graham
By: 'Jiseline'
May 15,2024
0 people found
this helpful
They are very friendly and respond to any problem I the property on time.
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Opening Hours
Address

TVG Lettings
First Floor, 8-10 Allerton Road
Mossley Hill,Liverpool
Merseyside
L18 1LN
0151 640 0340

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 98% 99% £375 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
228 10 384 22 0 0 0 0 35 1
Areas covered
  • L18
  • Liverpool
  • L3
  • Wirral
  • PR9
  • Southport
  • L2
  • L4
  • L5
  • L6
  • L7
  • L8
  • L9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS SAGEagent
Latest Properties

“Excellent service Friendly polite and helpf......”

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Oct 25,2024
Minithumbup
Megan
By: 'Shealeen'
Oct 25,2024
0 people found
this helpful
Excellent service Friendly polite and helpful all they way throughout...
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“Very professional people to work with...”

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Oct 21,2024
Minithumbup
Rosie
Megan
By: 'Sajida'
Oct 21,2024
0 people found
this helpful
Whilst I think the management of the whole tenancy has been thoroughly professional and we as landlords were promptly informed of all the viewings, the outcome and the next steps, the only reason I have taken a point of the review is that they were ...
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“Helpful, thorough, friendly and very professi......”

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Oct 17,2024
Minithumbup
Amanda Richards
Sarah
By: 'Garry'
Oct 17,2024
0 people found
this helpful
Helpful, thorough, friendly and very professional. Has helped and advised throughout my landlord/lettings journey....
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“Good experience with TVG....”

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Oct 14,2024
Minithumbup
Rosie
Jess Oxnard-Graham
By: 'Liam/ Zoe'
Oct 14,2024
0 people found
this helpful
Very helpful and made the move in process very smooth. Rosie and Jess sent all the information needed quickly and always responded to queries promptly....
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“Megan Great Tenancy Manager...”

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Oct 11,2024
Minithumbup
Megan
By: 'Gulsah Turan'
Oct 11,2024
0 people found
this helpful
I’ve just started working with Megan McKenna as my property manager, and so far, it’s been a great start! Megan has been professional, responsive, and proactive in addressing the needs of my properties. Even in this short time, she’s shown excellent attention ...
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“Many thanks to Jess and Rosie for helping me ......”

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Oct 11,2024
Minithumbup
Jess Oxnard-Graham
Rosie
By: 'Nav'
Oct 11,2024
0 people found
this helpful
Many thanks to Jess and Rosie for helping me find a tenant and getting the property ready/compliant. Very happy with the top notch service! highly recommend!...
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“Friendly, personable and with a good knowledg......”

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Oct 10,2024
Minithumbup
Darren Kay
By: 'Matthew'
Oct 10,2024
0 people found
this helpful
Friendly, personable and with a good knowledge of the market. Put me at ease and gave me the confidence that I was in good hands which helped as I was nervous about entering the rental market for the first time. I trust Darren to handle ...
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“Great service and very professional. staff we......”

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Oct 10,2024
Minithumbup
Amanda Richards
By: 'Lou'
Oct 10,2024
0 people found
this helpful
Great service and very professional. staff were all really helpful....
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“TVG do not carry out a thorough check on prospective tenants prior to viewing....”

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Oct 07,2024
Minithumbdown
Bethany
By: 'Judith'
Oct 07,2024
0 people found
this helpful
In just two days of TVG handling the viewings of my New Brighton property I have had nothing but cause to complain. They do not vet any of the prospective tenants. I have had to look into the backgrounds of all of them and two ...
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By: Darren Kay
Oct 14, 2024
View all comments (1)
It is a shame to read your review however I feel we must respond to clarify some points. If a tenant wishes to proceed with the rental of a property we use the largest and most thorough referencing agency in the country to do all relevant checks such as the tenants credit file, employment, previous rental history and criminal checks. We have never moved a tenant into a property with a criminal record and any such tenants would not pass the strict referencing process. ...

“Megan McKenna has been a great Tenancy Manage......”

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Oct 07,2024
Minithumbdown
Megan
By: 'David'
Oct 07,2024
0 people found
this helpful
Megan McKenna has been a great Tenancy Manager, she manages a number of our properties. She is extremely proactive & diligent. Would highly recommend her to other Landlords in the area....
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“Reliable and prompt...”

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Oct 04,2024
Minithumbup
Jess Oxnard-Graham
Rosie
By: 'Afsana Hamzayeva'
Oct 04,2024
0 people found
this helpful
I can’t praise the team enough. They were on top of everything from the moment I called for the first time till the end. Darren, Rosie, Jess and Nick were always prompt and efficient. Thank you for all your help and support....
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“The service was excellent and the staff was b......”

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Sep 27,2024
Minithumbup
Georgia
By: 'Mohammed'
Sep 27,2024
0 people found
this helpful
The service was excellent and the staff was brilliant with everything. Kind regards...
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“Positive experience with Rosie...”

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Sep 26,2024
Minithumbup
Rosie
By: 'mia'
Sep 26,2024
0 people found
this helpful
Rosie has been very helpful and responsive to emails. I have had a very positive experience working with her....
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“Rosie has been my point of contact for the le......”

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Sep 23,2024
Minithumbup
Rosie
By: 'John'
Sep 23,2024
0 people found
this helpful
Rosie has been my point of contact for the letting process. She is invariably pleasant , professional and extremely efficient. I was relieved to know she will continue to be my contact once the new tenants have moved in because I am confident we can work ...
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“Smooth and good service...”

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Sep 20,2024
Minithumbup
Bethany
By: 'David'
Sep 20,2024
0 people found
this helpful
Beth was fab kept me up to date at all times and was really helpful. Thanks...
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“Very good team. Helpful ,kind and profession......”

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Sep 20,2024
Minithumbup
Bethany
By: 'Romeo'
Sep 20,2024
0 people found
this helpful
Very good team. Helpful ,kind and professional . Also they moved so quick in helping me to move in the rented property...
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“Very happy with Venmore they have been very h......”

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Sep 19,2024
Minithumbup
Rosie
By: 'Gary'
Sep 19,2024
0 people found
this helpful
Very happy with Venmore they have been very helpful and understanding the explain things very clearly and very caring and the keep you up to date with things thanking yous Gary & Allison...
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“Beth was really helpful and communicative in ......”

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Sep 17,2024
Minithumbup
Bethany
By: 'Matt'
Sep 17,2024
0 people found
this helpful
Beth was really helpful and communicative in our move. Would recommend....
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“Rosie has been our property manager since we ......”

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Sep 16,2024
Minithumbup
Rosie
By: 'Max'
Sep 16,2024
0 people found
this helpful
Rosie has been our property manager since we moved into our flat October 2023 and has been extremely friendly, approachable and helpful....
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“Rosie and Megan are both amazing at her jobs,......”

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Sep 16,2024
Minithumbup
Rosie
Megan
By: 'georgia'
Sep 16,2024
0 people found
this helpful
Rosie and Megan are both amazing at her jobs, they always keep me up to date with everything. would highly recommend !...
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“The service was really great ,accurate and ve......”

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Sep 13,2024
Minithumbup
Rosie
By: 'Anjali'
Sep 13,2024
0 people found
this helpful
The service was really great ,accurate and very helping ....
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“Georgia gets things moving, she's on the case......”

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Sep 13,2024
Minithumbup
Georgia
By: 'Raveen'
Sep 13,2024
0 people found
this helpful
Georgia gets things moving, she's on the case! If she's ever on annual leave, the other ladies in the team are just as helpful....
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“I have just renewed my tenancy for another ye......”

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Sep 13,2024
Minithumbup
By: 'Neil'
Sep 13,2024
0 people found
this helpful
I have just renewed my tenancy for another year and once again Rosie has been amazing through the whole process. Any questions I had were answered and she's so friendly and a credit to your organisation....
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“Beth Dixon is a great help to us, able to sne......”

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Sep 12,2024
Minithumbup
Bethany
By: 'Anne'
Sep 12,2024
0 people found
this helpful
Beth Dixon is a great help to us, able to sneer questions and get services arranged promptly, great communication skills...
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“Wonderful agency....”

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Sep 09,2024
Minithumbup
Jess Oxnard-Graham
By: 'Kloe'
Sep 09,2024
0 people found
this helpful
Wonderful agency. My assigned agent was particularly helpful in many aspects! Would rent again from this agency....
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“Great service from Georgia at TVG...”

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Sep 09,2024
Minithumbup
Georgia
By: 'Geoff Guest'
Sep 09,2024
0 people found
this helpful
Great service from TVG again Georgia dealt with the whole process of letting my property in Mossley Hill in a very professional way keeping me well informed at all stages. The property was let and all paperwork completed within a week. Would highly recommend!!...
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“Customer service experience...”

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Sep 06,2024
Minithumbup
Georgia
By: 'Ebenezer'
Sep 06,2024
0 people found
this helpful
Customer service experience is excellent, they are very professional and I can recommend them....
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“TVG is perfect and clear with their communi......”

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Sep 04,2024
Minithumbup
Georgia
By: 'MD ASHRAF KHAN'
Sep 04,2024
0 people found
this helpful
TVG is perfect and clear with their communication and commitment. The team is accessible and responsive, always in a timely and professional way.Georgia Malone, is outstanding on her job. So friendly and professional. Thank you TVG....
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“Really pleased with the service. Always promp......”

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Sep 03,2024
Minithumbup
Megan
By: 'Ramona'
Sep 03,2024
0 people found
this helpful
Really pleased with the service. Always prompt response. And very helpful....
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“We have had a great experience with TVG letti......”

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Sep 02,2024
Minithumbup
Rosie
By: 'Matt'
Sep 02,2024
0 people found
this helpful
We have had a great experience with TVG lettings. From initial contact to listing and finding the tenants, we couldn’t recommend them enough. Everything was taken care of by Rosie behind the scenes and she made my first time as a land Lord a ...
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No image available Jess Oxnard-Graham
(154)
No image available Bethany
No image available Rosie
No image available Georgia
(109)
No image available Megan
(108)
No image available Darren Kay
(81)
No image available Amanda Richards
(33)
No image available Karen
No image available Sarah
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

How to make a complaint
There are a number of key stages in our complaints procedure.

Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone.
Once we have received the written summary of the complaint, we will contact you, in writing, within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this.
Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken.
If you are dissatisfied with any aspect of the handling of your complaint, you should write to our Head Office, Imperial Buildings, 9 Dale St, Liverpool L2 2SH. The Managing Director will then personally conduct a separate review of your complaint and its investigation and contact you within seven days, where possible, to inform you of the conclusions.

If you remain dissatisfied with any aspect of the handling of your complaint, we will attempt to resolve this promptly through negotiations or otherwise agree to enter into mediation with you in accordance with the relevant body responsible for dispute resolution as detailed within the relevant sections of this leaflet. This may include the Centre for Dispute Resolution (CEDR) model mediation procedure or the mediation process operated by the Royal Institution of Chartered Surveyors.

The first stage in dealing with any complaint is to contact the branch manager dealing with the case. If you feel this is not appropriate or that the issue has not been resolved satisfactorily please write to the point of contact provided within this leaflet.
General Comments
If you wish to raise any issues regarding our services or our in-house complaints procedure, these should be addressed to Imperial Buildings, 9 Dale St, Liverpool L2 2SH

If you have a complaint about our Property Management Service, the complaint should be addressed to [email protected] or via post, Imperial Buildings, 9 Dale St, Liverpool L2 2 SH

Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone.
Once we have received the written summary of the complaint, we will acknowledge your complaint in writing. It will then be forward on to the department/branch manager who will contact you within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this.
Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken.

If we are unable to resolve the matter to your satisfaction in-house, it can be referred to The Property Ombudsman, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306 [email protected] or the Association of Residential Lettings Agents (ARLA), Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG Tel: 01926 496 800. [email protected]
Last updated at 1:45 PM 07/08/2020 by Darren Kay

Awards won by TVG Lettings, Liverpool L18 1LN



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TVG Lettings

Branch - Mossley Hill, Liverpool, L18