I have used H&B on numerous occasions over the past 30 years for buying and selling property.
I have always found them to be extremely knowledgable about the market and professional in their attitude. My most recent sale- Summer 2012- went to plan- smoothly- at the right price and I was kept fully informed throughout with no need to chase anyone. My calls were always returned in a timely fashion which is important when selling from a distance of 100 miles.
I will have no hesitation in using them the next time I need to process a transaction in Harlow.