Constantly harrased for money.
I sent renewal fee in via post & dropped a cheque into the office. Both lost & threatend with eviction even tho I had never delayed or missed.
The second incident involved my tennecy renewal contract which they did not send, then hounded me for it. I got picked on up signed it and returned into the hand of a member of staff, which they then lost and tried to charge me £50 for!.
Lastly they did not charge me for my pet insurance £100 on uptake of the tennency. They demanded the payment one week before christmas the following year!
Absolutly abismal in every way!
What agent could do to change your mind?
Had some sort of organisational skills