Speirs Gumley
Glasgow, G73
1.8/5, 41 reviews
20% recommended
1-2-Let | Free instant Valuation

“Speirs Gumley are the most awful, contemptible organisation I have ......”

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Apr 10,2013
Minithumbdown
By: 'Despairing'
Apr 10,2013
24 people found
this helpful
Speirs Gumley are the most awful, contemptible organisation I have ever had the misfortune of being landed with. Unfortunately, as an individual, you can't opt out or take your custom elsewhere without the majority of owners in the building supporting you - and don't they just know it.

Highlights include misappropriation of insurance claims, leaving us with an almost uninsurable building and hugely inflated costs, a 10 year neglect of fire safety equipment, which thankfully didn't put us in danger, but had to be discovered by another resident. They deliberately ignore proprietors, show favouritism towards those who give them an easy time, and spend way outside their authority, despite 2 years of warnings from the whole building, requesting they seek approval first.

Tried complaining to one of their managing partners, Lorraine MacDonald, who was rude, ignorant, and refused to acknowledge that there even was a problem! A hint for you - if your customer tells you they are receiving bad service and are unhappy, you telling them that they receive a good service, whilst being unable to demonstrate this good service, doesn't fix anything. Also, telling your customer that their complaint "doesn't warrant a response" (a direct quote from Ms MacDonald) just shows how little respect you hold for those who pay you to look after their collective interests.

Expect them to add 20% to all insurance policies, which they cream off for themselves, whilst refusing to let you change to a more competitive insurer. They've also just increased our management fee to allow them to manage our building in compliance with new legislation - which they're not doing! Their communication is non-existent (e.g. 'Dear Factor, I think my bill is incorrect, can you please explain xx charge' is answered with 'Dear owner, your bill is in order. Factor'). They claim to inspect our building quarterly, and sometimes more often than this, yet never find anything, which is extremely suspicious when they refuse to give feedback following their inspections, and 'miss' problems which are reported to them as early as a few days later. There's no evidence whatsoever to suggest they ever inspect our building. Or maybe they do it with their eyes shut?

Beware! This company is horrendous, and when stuck with them, you have NO VOICE, and very very little chance of being rid of them. Unethical, uncaring and simply disgraceful. Only advice I can offer is avoid.
What agent could do to change your mind?
Complied with legislative requirements would be a good start! The list goes on & on...
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Latest Reviews

View all Reviews 41
30th Jan 2024
reviewed by 'Matthew'
“Speirs Gumley are quite possibly the most incompetent company I have ever dealt with. They charge through the teeth for ......”
28th Aug 2023
reviewed by 'Michele'
“49 residents we have an area of common land with trees . Poorly maintained. Trees are dangerously close to houses. Only see ......”
8th Aug 2022
reviewed by 'Marc QSA'
“Shocking company that breaches the Factoring code on a daily basis, they lie to and intimidate owners, even threaten them ......”
19th Jul 2022
reviewed by 'KO'
“Disgusting company!!! Takes forever to reply and when you do get a reply it's a lazy response, anything to fob ......”
7th Oct 2021
reviewed by 'Tim'
“This factor finds new stuff to do every month at great cost to us. The development is only 6 yrs old ......”
26th Jul 2021
reviewed by 'David'
“The pits to deal with - every fob off under the sun to try and get anything done. Took fully ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 16:00
  • Saturday: Closed
  • Sunday: Closed
Address

Speirs Gumley
270 Glasgow Road
Glasgow
City of Glasgow
G73 1UZ
0141 332 9225

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 4 10 0 0 0 0 4 23
Areas covered
  • G73
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Speirs Gumley are the most incompetent company...”

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Jan 30,2024
Minithumbdown
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Carri
By: 'Matthew'
Jan 30,2024
1 people found
this helpful
Speirs Gumley are quite possibly the most incompetent company I have ever dealt with. They charge through the teeth for managing the property and then fail to do so, not including commissions they are paid through insurance products. We have issues with our property, namely ...
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“49 residents we have an area of common land w......”

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Aug 28,2023
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Ian
By: 'Michele'
Aug 28,2023
1 people found
this helpful
49 residents we have an area of common land with trees . Poorly maintained. Trees are dangerously close to houses. Only see any work done a couple of times a year normally workmen appear on a sunday ( how convenient!). Council tenants build bonfires and dump rubbish on ...
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“Shocking company that breaches the Factoring ......”

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Aug 08,2022
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TOM
By: 'Marc QSA'
Aug 08,2022
3 people found
this helpful
Shocking company that breaches the Factoring code on a daily basis, they lie to and intimidate owners, even threaten them with legal action which they claim they'll fund using the owners money!! Bullies, fantasists and liars....
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“Disgusting company!!! Takes forever to reply ......”

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Jul 19,2022
Minithumbdown
By: 'KO'
Jul 19,2022
1 people found
this helpful
Disgusting company!!! Takes forever to reply and when you do get a reply it's a lazy response, anything to fob you off! They Give you alot of promises but fails to fulfil even one. We have a scenario where they even extorted our estate for ...
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“This factor finds new stuff to do every month......”

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Oct 07,2021
Minithumbdown
By: 'Tim'
Oct 07,2021
5 people found
this helpful
This factor finds new stuff to do every month at great cost to us. The development is only 6 yrs old or less and we are billed constantly for what i think is fabricated work. We are cash cows to them.the cost are extortionate the ...
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“Fob off experts and dilatory levels of service...”

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Jul 26,2021
Minithumbdown
By: 'David'
Jul 26,2021
3 people found
this helpful
The pits to deal with - every fob off under the sun to try and get anything done. Took fully twelve months to get an apparently simple insurance overcharge / allocation sorted and now heading for a similar timescale with estimated utility charges which apparently are ...
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“Very professional and helpful - dealt with fl......”

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Apr 25,2021
Minithumbup
By: 'Victoria'
Apr 25,2021
0 people found
this helpful
Very professional and helpful - dealt with flat issues in Dorset Square flat quickly, and were very accommodating with requests. Lauren always replied to messages incredibly fast, sending out efficient firms to deal with repairs, and they were fair on moving out, returning almost all ...
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“No Schedules of work...”

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Mar 29,2021
Minithumbdown
By: 'james eadie'
Mar 29,2021
7 people found
this helpful
After constant questioning of the validity of what Speirs Gumley maintain they do to what they actually carry out we still seems poles apart. Having requested numerous planned maintenance schedules, then not having people turn up as and when they were meant to it now ...
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“Beware - please don't go near Speirs Gumley a......”

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Mar 22,2021
Minithumbdown
By: 'Davina Hanson'
Mar 22,2021
4 people found
this helpful
Beware - please don't go near Speirs Gumley as Factors as their prices are ridiculous and very excessive. The staff are very unfriendly and unhelpful. Absolutely nothing good about them....
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“I pay factoring fees which are extortionate f......”

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Feb 25,2021
Minithumbdown
By: 'Liz'
Feb 25,2021
2 people found
this helpful
I pay factoring fees which are extortionate for a Commercial shop unit that has flats above . If the secure door entry is damaged or broke I pay ..when the grass in the back court gets cut..I pay..when the stairway lights in the close ...
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“Worst factor in Glasgow?...”

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Sep 03,2020
Minithumbdown
By: 'Richard'
Sep 03,2020
3 people found
this helpful
As a neighbour of a SpiersGumley property I would advise everyone to avoid these factors at any cost. With ongoing water damage to my tenement because of building works to their property over 3 years ago they're as far from proactive and responsible as you can ...
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“Invisible property managers.Not surprised t......”

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Aug 28,2020
Minithumbdown
By: 'Michael'
Aug 28,2020
1 people found
this helpful
Invisible property managers. Not surprised to see so many poor reviews around the web. Almost invisible until the quarterly demand for cash comes in. Unresponsive to e-mail's and negligent in their relationship management and customer care....
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“Awful as both tenant and neighbour...”

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May 13,2020
Minithumbdown
By: 'Ashleigh'
May 13,2020
2 people found
this helpful
I've now experienced Speirs Gumley as both tenant and neighbour of tenant. The former was a similar low quality experience to most letting agents, but the latter was beyond anything I'd expect. We lived below a flat managed by SG for five years before a ...
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“I have had water leaking through my roof for ......”

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Feb 21,2020
Minithumbdown
By: 'Janet'
Feb 21,2020
1 people found
this helpful
I have had water leaking through my roof for almost a year. The roof was replaced a few years ago by their contractors, and was a botched job, as most of their other work has been. The builders they used to put in new guttering ...
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“Flat 2/5 31 St. Andrews Square Glasgow ., problems with mice...”

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Sep 03,2019
Minithumbdown
By: 'Marie'
Sep 03,2019
0 people found
this helpful
Flat 2/5 31 St. Andrews Square - whole building has mice running through it , they would run over the top of my bed covers at night and was really stressful . Ended up in library every night to study as they would be much worse at night running ...
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By: Frank Jones
Feb 06, 2020
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Hi Marie, I am sorry to read about your horrible experience and mice plaguing the building. I am writing regarding another different issue at the property St Andrews square concerning the faulty shutter doors used to access the parking area when driving in or out. If anyone else reading has had any problems getting in or out in the last 5 years please reply. Kind regards, Frank. ...

“Absolute trash...”

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Jun 19,2019
Minithumbdown
By: 'Zak'
Jun 19,2019
1 people found
this helpful
Do not go near this company. They are all extremely unhelpful and do not know how to perform their jobs properly. Shoutout to Scott Johnson for being the worst of a bad bunch, he really made our time with Speirs Gumley just that bit worse....
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Comment on agent fees
Terrible
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By: Ashley Duncan
Jun 21, 2019
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Hello Zak, it is disappointing to hear that our services may not have been delivered to the standards expected by you, therefore I would appreciate the opportunity to speak with you or to understand your complaint more fully. As you are still a tenant I will email you directly. Regards Ashley Duncan, [email protected] ...

“Very helpful...”

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Apr 06,2019
Minithumbup
By: 'Filipe'
Apr 06,2019
1 people found
this helpful
Me and my partner had just had an atrocious experience with our previous letting company (not this one), to the point where we accepted being forced to pay two months in advance in order to be let out of our contract early. In this, Speirs ...
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By: Ashley Duncan
Jun 21, 2019
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Thank you for your kind words and I will advise Suzanne specifically of your feedback. ...

“Speirs Gumley feedback...”

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Mar 21,2019
Minithumbup
By: 'J'
Mar 21,2019
0 people found
this helpful
I rented a flat in Glasgow with my partner for over 2 years from the agent's Speirs Gumley. Lauren was our property manager and she was extremely helpful and prompt when responding to a query or an issue with our flat. We received a hassle-free experience ...
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N/A
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By: Ashley Duncan
Jun 21, 2019
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Thank you for your feedback and kind words I will make sure that Lauren is aware for your comments. ...

“Unprofessional staff, over price and worst customer service...”

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Feb 19,2019
Minithumbdown
By: 'Arun'
Feb 19,2019
3 people found
this helpful
I am a client for Speirs Gumley and I have found them providing worst customer service. Although they are very over price, but it was ok if they provide at least better service. With the unprofessional staffs and poor poor service, I am feel like, ...
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“Terrible buyers walk away...”

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Jan 08,2019
Minithumbdown
By: 'Aldo'
Jan 08,2019
6 people found
this helpful
Totally corrupt couldn't give a dam about the home owners never inspect properties never think of pro reactive maintenance award contracts to there friends for backhanders e.g. theyll get a painter in to do some easy painting when not required but will turn a ...
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Comment on agent fees
Fees are about 250 per quarter for cleaning and cutting grass
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“Moir Str. Tenant...”

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Sep 04,2018
Minithumbup
By: 'Uni'
Sep 04,2018
0 people found
this helpful
Helpful and transparent. Sorted me out when in dire need of accommodation, and have stayed with them ever since (5 year tenancy). Transparent through and through, reached out to them comfortably whenever issues came up (not that many), and resolved said issues in good faith and ...
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“One of the best Factors...”

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Jun 19,2018
Minithumbup
By: 'Ronnie.M'
Jun 19,2018
0 people found
this helpful
I own flats in a building which they manage and have found them to be very helpful and efficient. No complaints at all....
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Comment on agent fees
Fees normal - as expected.
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“AVOID THEM...”

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Apr 22,2018
Minithumbdown
By: 'MAVISBANK'
Apr 22,2018
5 people found
this helpful
WORST LETTING AGENCY IN GLASGOW: Don't go with them if you thinking to get even a SINGLE PENNY from your deposit. 1. Unprofessional Staff (Especially Mr. Scott Johnson) 2. They will NEVER return your DEPOSIT, no matter how clean and in how perfect condition you are giving ...
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“Speirs Gumley have been an absolute nightmare since we moved ......”

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Feb 15,2018
Minithumbdown
By: 'Kirsten'
Feb 15,2018
7 people found
this helpful
Speirs Gumley have been an absolute nightmare since we moved into our property. They seem to be completely incompitent, downright rude and SO overpriced. They only thing they are consistent with is sending invoices for work that has not been carried out or passed by ...
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Comment on agent fees
Absolutely ridiculous. So overpriced.
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“Completely incompetent, Happy to allow their tenants to disturb other ......”

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Dec 21,2017
Minithumbdown
By: '101'
Dec 21,2017
6 people found
this helpful
Completely incompetent, Happy to allow their tenants to disturb other neighbours and take no responsibility. Unsympathetic is an understatement, noise levels unbearable and have been told 'there is nothing we can do' - poor practice and clearly no regard for neighbouring tenants. Quick to complain ...
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“Terrible agent. One to be AVIODED at all cost. They ......”

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Nov 07,2017
Minithumbdown
By: 'DN'
Nov 07,2017
9 people found
this helpful
Terrible agent. One to be AVIODED at all cost. They have wrongly charged everyone in our building for years and instead of correcting it have come in high handed with lawyers in fancy cars to demand more money from those that have already been overcharged. ...
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Comment on agent fees
They don't earn them.
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By: LM
Jan 23, 2018
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I agree, Speirs Gumley are atrocious on every level and should definitely be avoided at all costs. ...

“Overpriced for work that is poor and substandard. recently paid ......”

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Aug 31,2017
Minithumbdown
By: 'Rory'
Aug 31,2017
10 people found
this helpful
Overpriced for work that is poor and substandard. recently paid my share of a few grand for two guys to hoover with a standard hoover, the basement for two days. Paid my share of 6 grand or so for an intercom repair which two months later ...
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Comment on agent fees
Ever increasing with service getting ever worse
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“Atrocious Very expensive and do NOTHING for it!Never return ......”

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May 01,2017
Minithumbdown
By: 'Cookie'
May 01,2017
12 people found
this helpful
Atrocious Very expensive and do NOTHING for it! Never return calls and stairs remain filthy albeit we are charged monthly and pay monthly factoring fee for zero service How do we get rid of them?...
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Comment on agent fees
Bad bad bad Totally incompetent
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“Nightmare of a company, completely incompetent, wasteful of your money, ......”

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Mar 19,2017
Minithumbdown
By: 'Rob'
Mar 19,2017
11 people found
this helpful
Nightmare of a company, completely incompetent, wasteful of your money, avoid if possible, repeat repairs as the contractors on their lists cannot perform to a competent level....
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“Speirs Gumley and their owner Lorraine McDonald have demonstrated an ......”

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Dec 10,2016
Minithumbdown
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Lorraine
By: 'Disappointed'
Dec 10,2016
17 people found
this helpful
Speirs Gumley and their owner Lorraine McDonald have demonstrated an unfailingly poor level of service, gross unprofessional conduct and a level of incompetence I have never encountered before in a lifetime of dealing with building and construction professionals. Moreover they are unfailingly arrogant and given ...
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Comment on agent fees
Given their lack of competence, their non-existent customer service and glaring errors they are extremely expensive!
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Last updated at 24/03/2023, 10:21 AM by Bryan
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Please put any complaints in writing to our office.
Last updated at 9:21 AM 24/03/2023 by Bryan

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