Having been managed badly by another leading local estate agent prior to signing up with bourne, we were very sure about what we wanted from our estate agent. Throughout the time the sale of our house was managed by bourne, I cannot identify even one small fault with their customer service. They were very professional, realistic and clear and their communication was excellent. Even when a previous potential sale was being managed between two of their offices, both offices knew what the other were doing and were always up to date with their information and progression in terms of viewings. They were excellent throughout. I cannot see that you would get a better service anywhere else.