Our agent Kay has been excellent during the time R&R have been managing our property. We have had difficult tenants and two appliances fail in this time and Kay has seen us through this, coordinating replacement of the defective equipment and soothing our tenants. This was not easy as they became discontented with the unavoidable time zone delays due to us being in New Zealand. Kay worked around this and kept all parties informed at all times. Highly professional, friendly and reliable. We would like to keep her as our agent if at all possible. A terrific agent to work with.