Griffin Estates
Worsley, Manchester, M28
3.5/5, 34 reviews
68% recommended
100% lettings valuation accuracy
79% lettings fee satisfaction

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“Arrogant, unprofessional, inconsiderate and diabolical...”

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May 12,2022
Minithumbdown
By: 'Kai'
May 12,2022
0 people found
this helpful
Absolutely unprofessional and inconsiderate company. We booked time off work and purchased train tickets to view a property in Manchester travelling from London. When we had a viewing confirmation via the telephone, they did not send an email or text to say it has been confirmed.

When the listing was unpublished from Rightmove and Zoopla, I was concerned, so I called Griffin Estates to ask if my viewing was still booked, so they reassured me that it was.

I was also unable to show my partner the property, so I called and emailed to ask if they could send the photos, so I could at least show her the photos. They said, "well, if you're seeing the property anyway, we don't need to send you them, right?", which was a very inconsiderate and indifferent response. We have busy lives and finding a place where you could live and call your home is one of the most stressful things, as anybody could imagine. The very least they could do was email the photos.

Fast forward to the day of the viewing, I received a phone call from Dave at 11:30am to confirm the viewing, except he called me by a different name (he was supposed to call someone else). I let him know my name and he responded, "oh, that's right, we have you booked at 1pm. I will see you there". We arrived in Manchester Piccadilly via train and made arrangements to travel to Patricroft. We arrived at 12:45 for a 1pm viewing only to be made aware via text 15 minutes before that someone else had placed a deposit for the flat.

Absolutely inconsiderate. They are obviously unorganised, and do not have efficient business systems in place to even create viewing confirmations. Unprofessional, giving no chance to give existing viewers time and cancelling viewings last minute.

Ridiculous. Property owners, and tenants, stay clear.
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By: Anonymous
May 31, 2022
Unfortunately, it's first come first served. So if someone from an earlier visit put a deposit down for the property then unfortunately the others for that day and afterwards will be cancelled. Would you rather have been shown round a property that's taken or have the viewing cancelled and be aware that someone has put a deposit down. I think id prefer the latter. I appreciate it is frustrating when you've travelled though but hopefully you and your partner enjoyed your time out otherwise (I am not from the company)

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Latest Reviews

View all Reviews 34
1st Oct 2022
reviewed by 'ayman m elghazawy'
“What a horrible company this is. I had the worst experience ever with them. They are very unprofessional, they Lie ......”
12th May 2022
reviewed by 'Kai'
“Absolutely unprofessional and inconsiderate company. We booked time off work and purchased train tickets to view a property in Manchester ......”
11th Dec 2020
reviewed by 'Kelly'
“Disgusting service wouldn't let a property from them they gave 0 manners try to withhold bonds from people , there trash they ......”
5th Aug 2020
reviewed by 'Paul'
“Very good service, lovely apartment at a good price. The best experience we have had with a rental company. We ......”
19th Nov 2019
reviewed by 'Kamila'
“worst agency, I rented an apartment in October, it was supposed to be good, it turned out that they lied ......”
24th Jan 2019
reviewed by 'Danielle'
“Appalling customer service if they owe you money (e.g. a deposit). Dismissive and full of terrible excuses for not ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 16:30
  • Saturday: 09:30 - 14:00
  • Sunday: Closed
Address

Griffin Estates
70 Walkden Road
Worsley,Manchester
Greater Manchester
M28 3DB
0161 702 0007

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 79% £495 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 21 8 0 0 0 0 0 3
Areas covered
  • WALKDEN
  • MANCHESTER
  • WORSLEY
  • WARRINGTON
  • ATHERTON
  • BOLTON
  • TYLDESLEY
  • ECCLES
  • MONTON
  • SWINTON
  • WINTON
  • SALFORD
  • WIGAN
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Horrible service , extremely unprofessional...”

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Oct 01,2022
Minithumbdown
By: 'ayman m elghazawy'
Oct 01,2022
0 people found
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What a horrible company this is. I had the worst experience ever with them. They are very unprofessional, they Lie and they change what they agree on with you. They dont maintain their properties or do repairs in a timely manner. I was left for ...
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“Arrogant, unprofessional, inconsiderate and diabolical...”

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May 12,2022
Minithumbdown
By: 'Kai'
May 12,2022
0 people found
this helpful
Absolutely unprofessional and inconsiderate company. We booked time off work and purchased train tickets to view a property in Manchester travelling from London. When we had a viewing confirmation via the telephone, they did not send an email or text to say it has been ...
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By: Anonymous
May 31, 2022
View all comments (1)
Unfortunately, it's first come first served. So if someone from an earlier visit put a deposit down for the property then unfortunately the others for that day and afterwards will be cancelled. Would you rather have been shown round a property that's taken or have the viewing cancelled and be aware that someone has put a deposit down. I think id prefer the latter. I appreciate it is frustrating when you've travelled though but hopefully you and your partner enjoyed your time out otherwise (I am ...

“Disgusting service wouldn't let a property fr......”

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Dec 11,2020
Minithumbdown
By: 'Kelly'
Dec 11,2020
0 people found
this helpful
Disgusting service wouldn't let a property from them they gave 0 manners try to withhold bonds from people , there trash they have 0 tolerance for people ringing , and not one bit classy hanging up on people , would defo not recommend to use this estate agents coke just ...
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“Very good service, lovely apartment at a good......”

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Aug 05,2020
Minithumbup
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Anne-Marie
By: 'Paul'
Aug 05,2020
0 people found
this helpful
Very good service, lovely apartment at a good price. The best experience we have had with a rental company. We would use again....
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“worst agency, I rented an apartment in Octobe......”

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Nov 19,2019
Minithumbdown
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Angela
By: 'Kamila'
Nov 19,2019
1 people found
this helpful
worst agency, I rented an apartment in October, it was supposed to be good, it turned out that they lied to me because the floor in the kitchen and bathroom is in a tragic condition, mildew and humidity, holes in linoleum, no heating in the ...
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By: Riri
May 08, 2021
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Interestingly I used to rent with them and the flat was near MediaCity UK - my bathroom and kitchen looked exactly the same! My neighbours' too and their place was managed by the same agency. Amanda ignored me for over 5 months - even their "emergency" number was useless. AVOID AVOID AVOID ...

“Avoiding returning the deposit I'm owed...”

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Jan 24,2019
Minithumbdown
By: 'Danielle'
Jan 24,2019
2 people found
this helpful
Appalling customer service if they owe you money (e.g. a deposit). Dismissive and full of terrible excuses for not doing their job properly. Great when it comes to trying to get you to sign for one of their properties because it means they're getting ...
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“Rude staff...”

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Nov 28,2018
Minithumbdown
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Angela
By: 'Manchester'
Nov 28,2018
2 people found
this helpful
very RUDE sales staff member named Angela, came round to conduct a valuations on our property, advised they mainly deal with rental not sales???(but they advertise as both) made very rude comments about our house being small compared to her own and modern new ...
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“Excellent...”

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Sep 09,2018
Minithumbup
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Angela
By: 'Cal'
Sep 09,2018
0 people found
this helpful
Having rented an apartment from Griffin Estates for 2+ years now I would like to say that they have been excellent to deal with. Any repair requests have been dealt with quickly and efficiently. All the office staff are very helpful and friendly. We have had ...
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Comment on agent fees
I believe the fees are reasonable compared with other agents.
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“I would recommend this company as a tenant, and definitely ......”

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Nov 18,2017
Minithumbup
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Anne-Marie
By: 'Jane'
Nov 18,2017
0 people found
this helpful
I would recommend this company as a tenant, and definitely use again, very good to deal with Vicky was lovely very helpful....
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Comment on agent fees
Good
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“I've been renting off this company for 6 years now , they ......”

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Nov 14,2017
Minithumbup
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Amanda
By: 'Jono'
Nov 14,2017
1 people found
this helpful
I've been renting off this company for 6 years now , they have always been very good with me and my wife, get things fixed quicker and really nice apartments:) very professional compared to the other agents I've used....
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Comment on agent fees
Same as the others !
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“We found them through a friend renting form them, lovely ......”

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Oct 10,2017
Minithumbup
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Debbie
By: 'Amanda'
Oct 10,2017
1 people found
this helpful
We found them through a friend renting form them, lovely apartment in Eccles, we had a couple of minor jobs that needed doing after a few months living there, they were fixed promptly without any fuss, looking at some of the other comments it looks ...
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Comment on agent fees
ok same as everyone else i think
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“I wish I could leave a zero star review. Griffin ......”

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May 16,2017
Minithumbdown
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Debbie
By: 'HMD'
May 16,2017
2 people found
this helpful
I wish I could leave a zero star review. Griffin estates are easily the worst company I have ever dealt with. Their fees are through the roof and they have charged us as tenants for every minute thing during our tenancy including a £35 fee just ...
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Comment on agent fees
Awful - the worst of any estate agents I have ever dealt with
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“Very good service from Griffin Estates, Amanda was very helpful ......”

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Mar 31,2017
Minithumbup
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Amanda
By: 'Michelle'
Mar 31,2017
2 people found
this helpful
Very good service from Griffin Estates, Amanda was very helpful I would recommend as a tenant. My deposit was returned in full a few days after I left....
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Comment on agent fees
Good
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“So helpful when you go in the office or call, ......”

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Mar 03,2017
Minithumbup
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Anne-Marie
By: 'Anna'
Mar 03,2017
2 people found
this helpful
So helpful when you go in the office or call, I have had a very nice experience with them , a good company, not being English and not knowing the place , very kind and helpful! :)...
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Comment on agent fees
Good
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“They had some good apartments , found me a very nice ......”

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Jan 04,2017
Minithumbup
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Vicky
By: 'James'
Jan 04,2017
0 people found
this helpful
They had some good apartments , found me a very nice one at a good rent , pretty easy to use , Vicky was very nice to deal with....
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Comment on agent fees
Ok
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“We had a lot of help of Debbie Ellis the ......”

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Nov 14,2016
Minithumbup
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Debbie
By: 'Very'
Nov 14,2016
1 people found
this helpful
We had a lot of help of Debbie Ellis the manager , who was so helpful with our daughter who had to find accommodation very quickly , after being left high and dry by another agency thanks Debbie !...
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Comment on agent fees
Ok
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“Great service we rented a nice apartment in Walkden for ......”

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Nov 07,2016
Minithumbup
By: 'Joanne'
Nov 07,2016
4 people found
this helpful
Great service we rented a nice apartment in Walkden for two years off Griffin the staff were friendly and we got our deposit back in full a few days after leaving many of my friends have rented from them without a problem. We will use ...
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Comment on agent fees
good
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“Good expiriance , would use again very friendly and helpful , as ......”

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Aug 26,2016
Minithumbup
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Debbie
By: 'Jean'
Aug 26,2016
3 people found
this helpful
Good expiriance , would use again very friendly and helpful , as a first time tenant. Very easy to deal with and helpful....
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Comment on agent fees
Reasonable
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“Excellent staff, helpful and professional. Polite and cheery on the ......”

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Jul 26,2016
Minithumbup
By: 'Jules'
Jul 26,2016
3 people found
this helpful
Excellent staff, helpful and professional. Polite and cheery on the phone. Would rent through Griffin Estates again and would recommend...
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Comment on agent fees
Reasonable
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“Griffin were suberb in every respect, had no problems. All ......”

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Nov 03,2015
Minithumbup
By: 'Steve'
Nov 03,2015
3 people found
this helpful
Griffin were suberb in every respect, had no problems. All the staff were v helpful and would rent off them again....
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“I have used Griffin Estates about two years ago for ......”

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Sep 02,2015
Minithumbup
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Debbie
By: 'Linzi'
Sep 02,2015
2 people found
this helpful
I have used Griffin Estates about two years ago for the first time to rent Apartment Millers Brow. I would just like to say what an excellent Estate agents to deal with very professional cannot do enough for you. They are friendly always willing to ...
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Comment on agent fees
Excellent Feed for all the help and work the staff do.
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“I have used Griffin to rent my property for the ......”

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Jan 15,2015
Minithumbup
By: 'Selena'
Jan 15,2015
3 people found
this helpful
I have used Griffin to rent my property for the previous two years. I have always been very pleased with the service I have received. The rent arrives each month with no problems and the tenants selected by Griffin have always been trouble free. The ...
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Comment on agent fees
Very reasonable/competitive.
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“Griffin estates were very helpful with the move and cheaper ......”

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Dec 05,2014
Minithumbup
By: 'Megan'
Dec 05,2014
3 people found
this helpful
Griffin estates were very helpful with the move and cheaper than last agency . Very happy with the service provided and smooth process which I haven't had with previous estate agents. I would recommend them as easy to do business with....
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Comment on agent fees
Cheaper than previous estate agents
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“I have let my property through Griffin Estates for a ......”

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Dec 05,2014
Minithumbup
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Debbie
By: 'Zoe'
Dec 05,2014
2 people found
this helpful
I have let my property through Griffin Estates for a few years now and their service is always efficient and very professional. I frequently speak with Debbie (Manager) who is always happy to help with anything and I haven't experienced any poor customer service in ...
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“Can't thank all the Ladies at Griffin Estates for helping ......”

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Dec 05,2014
Minithumbup
By: 'donna'
Dec 05,2014
1 people found
this helpful
Can't thank all the Ladies at Griffin Estates for helping my family and i when we needed it the most! very professional and friendly and customers service excellent. they explained everything in simple terms so i understood and made the process smooth from start to ...
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“The Staff at Griffin Estates are more than helpful they ......”

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May 29,2014
Minithumbup
By: 'Brian'
May 29,2014
2 people found
this helpful
The Staff at Griffin Estates are more than helpful they helped me to find the perfect place to live after relocating with work, Any maintenance issues I have had are always dealt with promptly. Would definitely recommend to friends and family....
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“Had a very positive experience ,nice apartment they dealt with ......”

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Jan 09,2014
Minithumbup
By: 'Mark'
Jan 09,2014
2 people found
this helpful
Had a very positive experience ,nice apartment they dealt with my girlfriend mostly , came out when we lost our keys on a Sunday and got a spare set of keys for her always very helpful,would use again....
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“Griffin Estates are cowboys at best and our experience of ......”

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Jan 06,2014
Minithumbdown
By: 'ALB'
Jan 06,2014
4 people found
this helpful
Griffin Estates are cowboys at best and our experience of them was extremely negative. We rented a property through them for 5 years (we would have moved sooner had the apartment not been so convenient for family) and during that time we had numerous issues with ...
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“Had a very positive experience ,nice apartment they dealt with ......”

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Dec 29,2013
Minithumbup
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Angela
By: 'Mark'
Dec 29,2013
3 people found
this helpful
Had a very positive experience ,nice apartment they dealt with my girlfriend mostly , came out when we lost our keys on a Sunday and got a spare set of keys for her always very helpful,would use again if I was to rent in the ...
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“Absolutely horrendous - essentially rogue agents. Do not seem to ......”

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Feb 21,2013
Minithumbdown
By: 'Disgruntled'
Feb 21,2013
3 people found
this helpful
Absolutely horrendous - essentially rogue agents. Do not seem to understand the concept of 'we are giving in our notice' and demand two months - rubbish. They all need a lesson in property law!...
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What agent could do to change your mind?
Accepted our months notice like any other decent agent would!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:27 AM 05/09/2016 by

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