67% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Feb 07,2013
Feb 07,2013
1
people found
this helpful
this helpful
Be warned that most unsatisfied tenants do not review/report their utter disgust with this agency and I am just one out of many. My other flatmates (3 other girls) have also been in over their heads with this agency and I am urging them to log in their dissatisfaction so that others will not have to experience the same mess!This is by far the WORST agency I have dealt with and the entire time I was with them was a living nightmare, which I will definitely NOT wish upon anyone!!!! It is run by a bunch of unprofessional, rude, ignorant rednecks!
Here, just a short summary of the most unpleasant experience I have had with them: -
1. IRRESPONSIBLE agents maintained the flat very abysmally. I contacted them every way possible (voice messages, emails, walk-ins) to inform them of the issues with the flat such as broken boiler, blocked pipes, broken oven etc but they just acknowledged and ignored it. I had to resolve these issues myself and even pay additional charges for servicemen to maintain the place. It was clearly stated in my contract that the maintenance of the flat was the responsibility of the agency and that they have to maintain basic living conditions in the flat!
2. UNLAWFUL, RUDE and IGNORANT. I signed an Assured Shorthold Tenancy (AST) agreement with them which requires my deposit to be held by a government-approved third party agency, in case of any disputes. When I moved out, £180 was taken out of my deposit WITHOUT my consent to repaint the double room! It was an outrage, and that was when I found out that my deposit was not held by a third party agency (I will need to give my consent before money was withdrawn from my deposit, IF, they had kept my deposit with a third party agency, AS REQUIRED BY LAW with all ASTs) ! I demanded proof for the refurbishing/repainting job and I was just given a simple invoice which stated that the repainting occurred 2 weeks BEFORE I moved out. I was so baffled and outraged that I threatened to contact the council to report their misconduct. The bunch of unprofessional and rude rednecks started screaming and shouting at me over the phone repeating the same thing and just hung up on me! I had half my mind to seek professional legal advice for this matter as I had all the evidence of the AST contract and the invoice, but decided that there was just too much hassle involved for just £180.
This was a year ago and I am so thankful that the whole nightmare was over. I am scarred by the whole experience and I am still very outraged with what happened and thus, this review. That was the most stressful and unhappy period of my life when I was with this agency. I am writing this review just in hope that all of this will not happen to anyone else!
Here, just a short summary of the most unpleasant experience I have had with them: -
1. IRRESPONSIBLE agents maintained the flat very abysmally. I contacted them every way possible (voice messages, emails, walk-ins) to inform them of the issues with the flat such as broken boiler, blocked pipes, broken oven etc but they just acknowledged and ignored it. I had to resolve these issues myself and even pay additional charges for servicemen to maintain the place. It was clearly stated in my contract that the maintenance of the flat was the responsibility of the agency and that they have to maintain basic living conditions in the flat!
2. UNLAWFUL, RUDE and IGNORANT. I signed an Assured Shorthold Tenancy (AST) agreement with them which requires my deposit to be held by a government-approved third party agency, in case of any disputes. When I moved out, £180 was taken out of my deposit WITHOUT my consent to repaint the double room! It was an outrage, and that was when I found out that my deposit was not held by a third party agency (I will need to give my consent before money was withdrawn from my deposit, IF, they had kept my deposit with a third party agency, AS REQUIRED BY LAW with all ASTs) ! I demanded proof for the refurbishing/repainting job and I was just given a simple invoice which stated that the repainting occurred 2 weeks BEFORE I moved out. I was so baffled and outraged that I threatened to contact the council to report their misconduct. The bunch of unprofessional and rude rednecks started screaming and shouting at me over the phone repeating the same thing and just hung up on me! I had half my mind to seek professional legal advice for this matter as I had all the evidence of the AST contract and the invoice, but decided that there was just too much hassle involved for just £180.
This was a year ago and I am so thankful that the whole nightmare was over. I am scarred by the whole experience and I am still very outraged with what happened and thus, this review. That was the most stressful and unhappy period of my life when I was with this agency. I am writing this review just in hope that all of this will not happen to anyone else!
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Latest Reviews
20th Aug 2015
reviewed by 'LovelyTenant'
1st Apr 2015
reviewed by 'Andrew'
6th Jan 2015
reviewed by 'Brian'
21st Aug 2014
reviewed by 'Kate'
20th Aug 2014
reviewed by 'Matt'
19th Aug 2014
reviewed by 'P'
Opening Hours
Address
Just Move Property
475 Bethnal Green Road
Bethnal Green,London
Greater London
E2 9QH
020 7033 0222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £1,300 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 20,2015
Aug 20,2015
2
people found
this helpful
this helpful
I have been renting with them a property in Bethnal Green and these people cannot be more useless, rude and unhelpful.
Firstly they will try to charge to a fee, of course paid in cash, at the beginning of the tenancy for which you get ...
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What agent could do to change your mind?
Besides the usual deposit and agency fees at the beginning of the tenancy you also pay a monthly fee of over a hundred pounds directly to the agency that it's direct debited from your account; it's something I have never seen before (or after) having a contract with them. If you change flatmates and get any new tenants in your flat, their fee changes on the go, whatever they feel like charging you basically.Attached Filesnbsp;
Comment on agent fees
Besides the usual deposit and agency fees at the beginning of the tenancy you also pay a monthly fee of over a hundred pounds directly to the agency that it's direct debited from your account; it's something I have never seen before (or after) having a contract with them. If you change flatmates and get any new tenants in your flat, their fee changes on the go, whatever they feel like charging you basically.
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Apr 01,2015
Apr 01,2015
0
people found
this helpful
this helpful
Just move is a great company and is exceptional at finding a property that suits you, they also fix any problems that you may face with your property....
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Jan 06,2015
Jan 06,2015
2
people found
this helpful
this helpful
This agency deserve an award for how awful they are. The staff are some of the most immoral people I have ever encountered. The positive reviews on this website and others are clearly written by themselves. I noticed Richard is mentioned several times and comes ...
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What agent could do to change your mind?
Close down then re-open and change all the staff.Attached Filesnbsp;
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Aug 21,2014
Aug 21,2014
0
people found
this helpful
this helpful
We can not describe how Happy & Helpful the staff are at Just Move Property.
Me & my partner came to London with little knowledge of the area and no where to stay.
Richard helped us immediately by taking us to view every property he had within ...
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Aug 20,2014
Aug 20,2014
1
people found
this helpful
this helpful
I have used Just Move Property as a tenant for the last few years and have therefore moved into several of their properties. I would recommend them to all of my friends and family as Richard and his colleagues are particularly friendly and are always ...
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Aug 19,2014
Aug 19,2014
0
people found
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I am a landlord with a number of properties managed by Just Move Property.
Richard is a very easy person to work with. He has a great knowledge of the market, and a good understanding of the requirements of each client walking through his door.
...
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Apr 14,2014
Apr 14,2014
0
people found
this helpful
this helpful
I have had one of the worst experiences in my life dealing with this agency and the landlord. The agency is very unprofessional and the staff is everything but friendly. The landlord stopped paying internet bills as we moved in, the shower was broken for 3 ...
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What agent could do to change your mind?
This is horrible, rude and unprofessional people. I rented the apartment for 3 months because I was in a rush.Attached Filesnbsp;
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Apr 30,2013
Apr 30,2013
0
people found
this helpful
this helpful
I have moved many times in the past (12 times in 20 years) and used many different agents, but Just Move Property are definitely the best. I can not fault them in any way. From my first contact they were friendly, helpful and didn't try and push ...
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Feb 07,2013
Feb 07,2013
1
people found
this helpful
this helpful
Be warned that most unsatisfied tenants do not review/report their utter disgust with this agency and I am just one out of many. My other flatmates (3 other girls) have also been in over their heads with this agency and I am urging them to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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