Dear Carolina and Jazmine. thank you for your review which I too have mixed feelings about. I am obviously never unhappy to receive a 4 or 5 star review and I am pleased that you are happy with the service that you have received from Joanna who works very hard for me and is a real asset to my business, however, I am obviously upset at your comments about Doug and in fact myself as "The Bald man" firstly let me cover your very assumptive comments about Doug's thoughts on your origins and sexuality. Legally we have to confirm if someone has the permanent right to reside in the UK before we can agree to let a property to them so any questions about origins that are asked that is the reason. I have worked with Doug for 20 years and I'm sure he will not mind me saying that Doug does not discriminate against anyone for their race or sexuality his wife is an immigrant, he has 3 lovely mixed race children and his Brother in law who he loves dearly is Gay, Doug and his family often spend time with his brother in law and husband. We are a close nit office who have all worked and known each other for many years and having been invited to gatherings at Doug's family home where he proudly introduces everyone who hasn't already met his family to his wife, children and brother in law, certainly not the actions of someone who has issues with immigrants or someone's sexuality.
As for Myself, I'm afraid I don't recall ever meeting you or you being in our office for me to smile at you in any way, however, I would say from what you have described of your time in the office that if I did just smile at you then that is likely to be because like so many men I am uncomfortable around other people being upset, as a father myself my natural reaction to seeing someone upset is to want to hug them but this obviously is not something that can be done in a professional office situation so my natural reaction is to smile uncomfortably, if you somehow took offence to that then I can only apologise. I can only assume that you as a couple have come across prejudice for you to assume that this was the case with Doug but I 100% feel that in this case, I can say that this could not have been farther from the truth and in fact, I have not seen Doug so hurt and offended by a persons comments in the entire 20 years I have known him.
We wish you luck in your next property and if we are ever able to assist you again with a property then hopefully we will have the opportunity to change your negative experience to a positive one.