Welwyn Garden City, AL8
4.9/5, 149 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

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“6 Wilkins Grove...”

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Jul 16,2021
Minithumbup
Doug
Joanna ford
By: 'Carolina Munoz Ibarra and Jazmine Arnold'
Jul 16,2021
0 people found
this helpful
Hello and thank you for the opportunity to provide feedback about your agency.
The above rating reflects mixed feelings because we would like to recognise the efforts and service that Joanna Ford personally gave us, however the overall experience we had with your agency is tainted by the bad interactions we had with Doug from the very first time we met, until a couple of days ago, and here is why:
When Carolina first made contact with the agency there were no problems as we were able to see the property while the previous tenant was there, so he showed us around and talked very highly about Mr. and Mrs. Jacklyn. However, when we had to go and sign the papers at your office, Doug was nothing but rude and dismissive, not only his words but his expressions and comments were so bad to the point that he made my Jazmine cry. There was somebody else in the office, a man that only look at us and made a smirk gesture, not even saying something nice to us. If we remember correctly was bald man. We felt as Doug had a problem with us being a gay couple and Carolina being an immigrant. Thankfully, long time ago we learnt our priorities and we wanted to rent that house for multiple reasons, mainly because it was the best move for our family, because yes, a lesbian couple is also a family. That was the only reason why we did not walked away from the office that day.
Afterwards, whenever we contacted Doug he either did not reply or follow up, or was upfront rude on Caro’s face or over the phone. After that we only dealt with Joanna, who was very easy to work with even when there were times when we really had a hard time dealing with a difficult neighbour who tried to blame us for beoken fences, bees and clogged toiltets, thankfully, we knew we were doing the right thing. Joanna always was able to take space for our complaints, we thank you for that.
There were times though, when Joanna’s follow up didn’t necessarily sound like her and this made sense a few weeks ago when we learnt that Doug had an issue with the fact that Mrs. Jacklyn was going to paint the property and renew the carpets before the final inspection when we returned the house… in all honesty, why would Doug even voiced that? What would be on his interest when it was a win win for all of us: Mrs Jaclyn told us she wanted to refurbish the property and it had been scheduled already as she does that for all her properties every 5 years. The fact that we were leaving only provided her and Barry the space to do it while we were still paying the rent, meaning that someone else could move in next Monday 19th if they’d wish.
We ask ourselves again, why would Doug wanted to stop that? I can only think personal issues or the money deposit, both equally pity on our view as he forgets that we were also clients of your firm and he never made us feel as such.
Then we also learnt that he was the one managing certain comms with Mrs Jacklyn and it then made sense why certain responses from Joanna didn’t match to her interaction with us.
Mrs Jacklyn visited us at the begining of June, she contacted us via Barry, who is a super handy man, by the way! And she was the sweetest person we have met. We knew she thought we were good tenants but when we met her, she was very appreciatiative of the overall maintenance of the property after us being there 5+years. She checked the entire house and garden. We appreciated to be told we were good tenants, something that we never felt from your agency, unfortunately.
Before we end this feedback, we want to praise Barry and his crew, all great hardworkers and Mrs. Jacklyn respects him very much, and so we do, he was quick, clean and friendly. He was always respectful to us and approached us with the best attitude.
We also want to praise Joanna, who had to deal with both of us when we weren’t happy with things. She had tons of patience and we thank you for that. We know now that not all the things came from you, so please receive our apologies as our interactions with you were triggered by the awful experience we had with Doug.
We hope the feedback is provided to the right individuals.
Thanks,
Jazmine & Carolina
Was this helpful? Yes
By: Chris Chalkley
Jul 21, 2021
Dear Carolina and Jazmine. thank you for your review which I too have mixed feelings about. I am obviously never unhappy to receive a 4 or 5 star review and I am pleased that you are happy with the service that you have received from Joanna who works very hard for me and is a real asset to my business, however, I am obviously upset at your comments about Doug and in fact myself as "The Bald man" firstly let me cover your very assumptive comments about Doug's thoughts on your origins and sexuality. Legally we have to confirm if someone has the permanent right to reside in the UK before we can agree to let a property to them so any questions about origins that are asked that is the reason. I have worked with Doug for 20 years and I'm sure he will not mind me saying that Doug does not discriminate against anyone for their race or sexuality his wife is an immigrant, he has 3 lovely mixed race children and his Brother in law who he loves dearly is Gay, Doug and his family often spend time with his brother in law and husband. We are a close nit office who have all worked and known each other for many years and having been invited to gatherings at Doug's family home where he proudly introduces everyone who hasn't already met his family to his wife, children and brother in law, certainly not the actions of someone who has issues with immigrants or someone's sexuality.
As for Myself, I'm afraid I don't recall ever meeting you or you being in our office for me to smile at you in any way, however, I would say from what you have described of your time in the office that if I did just smile at you then that is likely to be because like so many men I am uncomfortable around other people being upset, as a father myself my natural reaction to seeing someone upset is to want to hug them but this obviously is not something that can be done in a professional office situation so my natural reaction is to smile uncomfortably, if you somehow took offence to that then I can only apologise. I can only assume that you as a couple have come across prejudice for you to assume that this was the case with Doug but I 100% feel that in this case, I can say that this could not have been farther from the truth and in fact, I have not seen Doug so hurt and offended by a persons comments in the entire 20 years I have known him.
We wish you luck in your next property and if we are ever able to assist you again with a property then hopefully we will have the opportunity to change your negative experience to a positive one.

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Opening Hours
Address

Country Properties
3 Bridge Road
Welwyn Garden City
Hertfordshire
AL8 6UN
01707339146

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £28,000 £55,500,000
Lettings 100% 97% £825 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 23 0 75 0 35 0 2 1
Areas covered
  • AL8
  • AL7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network Move With Us
Latest Properties

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“Professional and helpful...”

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Jul 29,2021
Minithumbup
Doug
By: 'Martin'
Jul 29,2021
0 people found
this helpful
We are renting property through Country Properties in Welwyn Garden City. They are very professional easy to deal with and always eager to resolve our issues sometimes even at the same day. We have been very happy with their service since we have gotten set ...
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“I sold my house via Country Properties. They ......”

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Jul 24,2021
Minithumbup
Chris Chalkley M.N.A.E.A
By: 'Dawn Ellner'
Jul 24,2021
0 people found
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I sold my house via Country Properties. They offered an excellent service to include giving advice and guidance through out the process. The staff are knowledgable and this assures a seamless process, enabling a stress free process....
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By: Chris Chalkley
Jul 24, 2021
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Hi Dawn, Thank you so much for your 5* review, no doubt we will be seeing you again in the future for your next move, you have a real eye for interior design which makes selling your homes a real pleasure so i cant wait to see what you do with the new one. In the meantime enjoy your new home. ...

“Good service provided by Doug and Joanna to f......”

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Jul 23,2021
Minithumbup
Doug
By: 'Vicki'
Jul 23,2021
0 people found
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Good service provided by Doug and Joanna to find me a tenant, made the whole process very painless thank you...
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“Super friendly, polite and professional. When......”

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Jul 23,2021
Minithumbup
Joanna ford
Doug
By: 'L Carroll'
Jul 23,2021
0 people found
this helpful
Super friendly, polite and professional. Whenever I contact them, emails are answered swiftly and request s are dealt with promptly. My husband and I have lived in our rented accommodation for three years, we are first time renters and count ourselves lucky to have fantastic ...
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“Myself and my partner moved into a property with country properties back in May....”

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Jul 21,2021
Minithumbup
Doug
By: 'Alfie'
Jul 21,2021
0 people found
this helpful
Myself and my partner moved into a property with country properties back in May. It was our first place together and we were quite nervous. We had a few struggles along the way, all on our side of just small things that we struggled with, ...
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By: Doug Moore
Jul 21, 2021
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Thank you Alfie for your kind words and 5 star review. ...

“6 Wilkins Grove...”

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Jul 16,2021
Minithumbup
Doug
Joanna ford
By: 'Carolina Munoz Ibarra and Jazmine Arnold'
Jul 16,2021
0 people found
this helpful
Hello and thank you for the opportunity to provide feedback about your agency. The above rating reflects mixed feelings because we would like to recognise the efforts and service that Joanna Ford personally gave us, however the overall experience we had with your agency is ...
read full review
Was this helpful? Yes
By: Chris Chalkley
Jul 21, 2021
View all comments (1)
Dear Carolina and Jazmine. thank you for your review which I too have mixed feelings about. I am obviously never unhappy to receive a 4 or 5 star review and I am pleased that you are happy with the service that you have received from Joanna who works very hard for me and is a real asset to my business, however, I am obviously upset at your comments about Doug and in fact myself as "The Bald man" firstly let me cover your very assumptive comments about Doug's thoughts on your origins and sexualit ...

“Brilliant service from a great team....”

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Jul 06,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'Johanna'
Jul 06,2021
0 people found
this helpful
When we decided to sell our property we contacted a range of estate agents. From the moment we dealt with Country Properties they were professional, friendly and knowledgeable. Gary managed the listing, viewings and was involved with the sale of the property up until the ...
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By: Gary Young
Jul 23, 2021
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Many Thanks for taking the time to leave a review Johanna. I hope you are very happy in your new home and we look forward to assisting you in the future! ...

“I would highly recommend Country Properties i......”

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Jul 02,2021
Minithumbup
Chris Chalkley M.N.A.E.A
Gary Young
By: 'Debbie Gurrin'
Jul 02,2021
0 people found
this helpful
I would highly recommend Country Properties in Welwyn Garden City. Chris Chalkley went above and beyond his Agent duties. The whole team are friendly, knowledgeable, and approachable. Great service. Thank you Chris....
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By: Chris Chalkley
Jul 24, 2021
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Thank you so much for the review Debbie and the kind gift, lets hope that this is the beginning of a new and exciting period in your life. if we can be of any assistance in the future please do not hesitate to contact me. ...

“Excellent Estate Agents...”

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Jul 02,2021
Minithumbup
Joanna ford
Doug
By: 'Alaina'
Jul 02,2021
0 people found
this helpful
We have been working with Country Properties for several years now, first as tenants and then as homebuyers, purchasing the house we have been living in as tenants. Throughout both experiences, every member of this team and has been consistently helpful, knowledgeable, professional and friendly. ...
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“Excellent Professional Service...”

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Jul 02,2021
Minithumbup
Chris Chalkley M.N.A.E.A
By: 'KT'
Jul 02,2021
1 people found
this helpful
Excellent marketing including a thorough detailed and accurate listing on Rightmove. Professional advice and ongoing support throughout a complex sale. Highly recommend. Thank you....
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By: chris chalkley
Jul 02, 2021
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Thanks for the review Ken, it's always a pleasure to act for you and I hope we will be able to do so again in the future, in the meantime however let's find you something to move into asap and get you out of rented. ...

“Having viewed around 30 different houses and ......”

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Jul 01,2021
Minithumbup
Gary Young
By: 'Charlie'
Jul 01,2021
0 people found
this helpful
Having viewed around 30 different houses and been having a property fall through along with losing out with last and final offers, Country Properties in WGC understood our frustration and pain in trying to buy a property, more than any other estate agent. They took the ...
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By: Gary Young
Jul 23, 2021
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Thanks Charlie for taking the time to leave a review. We hope you are happy in your new home and look forward at seeing the finished article in the future! ...

“Excellent service...”

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Jun 29,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'Nikka'
Jun 29,2021
0 people found
this helpful
These were not our estate agents, but they helped us through the whole process. Very helpful, great communication even when they were not working, especially Dave! Definitely recommend their service. The whole office staff works really well as a team and communicate with each other....
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By: Dave Maple
Jul 02, 2021
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Thank you!! It was my pleasure, I'm glad to help you both in the purchase of your first home. I hope you will be very happy there and when the time is right for you to move on I will look forward to helping you in the future!!! ...

“An efficient and trustworthy estate agent in ......”

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Jun 26,2021
Minithumbup
Chris Chalkley M.N.A.E.A
By: 'R Jones'
Jun 26,2021
0 people found
this helpful
An efficient and trustworthy estate agent in our recent experience, what more could you ask? i don't know what else to say!...
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By: chris chalkley
Jul 01, 2021
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Thank you so much for the review Mr Jones, we hope you are happy in the property for the coming years but if you ever need our services in the future please do not hesitate to contact me. ...

“Great Service...”

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Jun 22,2021
Minithumbup
By: 'Stevie'
Jun 22,2021
0 people found
this helpful
Dealt with Dave Maple and he was brilliant from start to finish. Made negotiations nice and easy, always returned calls, provided regular updates and progressed the matter promptly and got us in before the end of the stamp duty holiday which was GREATLY appreciated. Would ...
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By: Dave Maple
Jul 01, 2021
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Thank you very much for your review. It was my pleasure . I hope you will be very happy there and look forward to selling it in the future!!! ...

“Helpful team and highly professional. Did a b......”

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Jun 20,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'James'
Jun 20,2021
0 people found
this helpful
Helpful team and highly professional. Did a brilliant job with our house sale from start to finish. Thank you to the team. Recommended....
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By: chris chalkley
Jul 01, 2021
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Thank you for the review James, we are so pleased that we got you moved safely during the hectic pandemic and stamp duty holiday, we hope you are all happy in your new home. ...

“I can high recommend Gary (and Country Proper......”

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May 28,2021
Minithumbup
Gary Young
By: 'Sally'
May 28,2021
0 people found
this helpful
I can highly recommend Gary (and Country Properties) for seeing my Sale through. He was very helpful, pleasant, reliable and knowledgeable and went out of his way to ease the (long and difficult) process - also getting a good price for me!!...
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By: Gary Young
Jul 02, 2021
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Thankyou for your review Sally, you were a great client to assist and am really pleased we had a positive outcome for you. Best Wishes, Gary ...

“Excellent service from start to end!...”

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Apr 30,2021
Minithumbup
Chris Chalkley M.N.A.E.A
Gary Young
By: 'Lillie'
Apr 30,2021
0 people found
this helpful
Thank you so much to Chris & Gary for all your hard work during the process of finding & buying our new home! Excellent service from start to end. We will be sure to hand the house over to you guys again when we decide to sell. ...
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By: chris chalkley
Jul 01, 2021
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Hi Lillie, thank you for your kind review, we hope that you are both happy in the property and that the plans you have can all be done. as and when you are ready i would be more than happy to come and give you an up to date valuation. ...

“Country Properties recently sold our Panshang......”

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Apr 20,2021
Minithumbup
Chris Chalkley M.N.A.E.A
Gary Young
By: 'David'
Apr 20,2021
0 people found
this helpful
Country Properties recently sold our Panshanger house during the pandemic. The service was both helpful and professional throughout the sale process, all questions being answered efficiently. I would recommend the agent as a selling agent....
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By: chris chalkley
Jul 01, 2021
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Hi David, thank you for the review, we really do appreciate it. i am so pleased that you were happy with the service provided and wish you all the best for the future. ...

“Highly recommend Country Properties and Gary.......”

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Apr 08,2021
Minithumbup
Gary Young
By: 'Sara'
Apr 08,2021
0 people found
this helpful
Highly recommend Country Properties and Gary. This was not the easiest purchase during lockdown but all credit to him for his support, professionalism and commitment in getting this over the line. I cannot thank him enough!...
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By: Gary Young
May 28, 2021
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Thankyou for your time in leaving such a great review Sara, it really is appreciated! Not the easiest of transactions that's for sure, but so glad we got you there and hope you have settled in and are happy! ...

“They were vey helpful....”

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Mar 31,2021
Minithumbup
Chris Chalkley M.N.A.E.A
Gary Young
By: 'Stephanus Botha'
Mar 31,2021
0 people found
this helpful
They were vey helpful. Returned all phonecalls. Answered all my questions and was very parient as I was a first time buyer and new to the process....
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By: Gary Young
May 28, 2021
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Thanks for the review Stephanus! We hope you are very happy in your new home! ...

“As first time buyers, Gary has been excellent......”

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Mar 24,2021
Minithumbup
Gary Young
By: 'Mike Beard'
Mar 24,2021
0 people found
this helpful
As first time buyers, Gary has been excellent in fielding all our questions, and helping us through a very smooth purchase. He's been very prompt and proactive in his communication, and his support throughout the process has been greatly appreciated. Thanks very much!...
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By: Gary Young
Mar 27, 2021
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Appreciate the review Mike, hope you both are really happy in your new home! ...

“Throughout my purchase process I have found G......”

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Mar 22,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'Angela'
Mar 22,2021
0 people found
this helpful
Throughout my purchase process I have found Gary very helpful and knowledgeable. He has also been extremely supportive when things weren't quite going to plan with a bank issue. Nothing has been too much trouble and he's always responded to my calls and messages. On ...
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By: Gary Young
Mar 27, 2021
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Thanks for your review Angela, that sure was a rollercoaster of a purchase but glad we got you there in the end!! ...

“Gary and the Country Properties team have bee......”

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Mar 14,2021
Minithumbup
Gary Young
By: 'Michael Tavender'
Mar 14,2021
0 people found
this helpful
Gary and the Country Properties team have been excellent in selling our property. He was persistent when our initial buyer dropped out and found a new buyer soon after. He communicates well and is always happy to advise on the best course of action. Thank ...
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By: Gary Young
May 28, 2021
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Thanks Michael, you guys were a pleasure to assist, and hope you are both very happy in your new home. Best Wishes! ...

“Excellent, friendly and responsive...”

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Mar 08,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'Steve'
Mar 08,2021
0 people found
this helpful
We completed a purchase of a property in WGC with Gary, Chris and the team at Country Properties WGC and found them to be professional, responsive, friendly and supportive during the whole process, in very difficult circumstances in the middle of the COVID pandemic. Excellent ...
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By: Gary Young
Mar 27, 2021
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Thanks for your review Steve, we hope you are happy in your new home!! Best Wishes! ...

“Real experts...”

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Feb 15,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'Excellent'
Feb 15,2021
0 people found
this helpful
The whole team but in particular Gary and Chris are very knowledgeable and experienced. From the start of the process right the way through to the end I could always get hold of them and they where happy to support in which every way possible. ...
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By: Gary Young
Feb 15, 2021
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Thankyou very much for your 5* review. We are really happy that you are pleased with your overall experience! ...

“Great communication and professionalism...”

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Feb 08,2021
Minithumbup
Gary Young
By: 'Andy'
Feb 08,2021
0 people found
this helpful
Recently sold our property through Country Properties, and Gary was a great help. He communicated promptly with us at all times and kept us updated as to what we were waiting for and would chase whoever needed to be chased. Would definitely recommend using!...
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By: Gary Young
Feb 12, 2021
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Thankyou for your 5* review Andy. It was a pleasure working with you to sell your home, and wish you all the best for the future! ...

“Gary Young was outstanding throughout us sell......”

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Feb 08,2021
Minithumbup
Gary Young
Chris Chalkley M.N.A.E.A
By: 'Spencer'
Feb 08,2021
0 people found
this helpful
Gary Young was outstanding throughout us selling our home. If it wasn't for his continuous support, we wouldn't be where we are now. My wife and I now wouldn't consider another estate agent within the Welwyn Garden City area. Thank you Gary you were fantastic....
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By: Gary Young
Feb 12, 2021
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Thank you so much for the review Spencer, it was a stressful one for sure, but glad we got it all through for you and that you are very happy in your new home! Best Wishes. ...

“Gary at Country Properties has been absolutel......”

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Jan 25,2021
Minithumbup
Gary Young
By: 'Rachel'
Jan 25,2021
0 people found
this helpful
Gary at Country Properties has been absolutely outstanding! We have had a very difficult and lengthy process selling my aunties property and Gary has been fantastic. He has liased between other parties and myself and I have had daily/weekly updates from him. He has ...
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By: Gary Young
Jan 26, 2021
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Thank you Rachel for our 5* review. We were more than happy to assist you and help guide you through the process. ...

“Our sale got quite complicated due to some di......”

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Jan 19,2021
Minithumbup
Chris Chalkley M.N.A.E.A
Gary Young
By: 'Ian'
Jan 19,2021
0 people found
this helpful
Our sale got quite complicated due to some difficulties our buyers were having. Gary and Chris were always very quick to respond to calls and mitigate the problems (especially on the move day where their efforts were invaluable). Nice people to deal with too....
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By: Gary Young
Jan 19, 2021
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Thank you for your 5* review Ian, we are very pleased to hear you were satisfied with our service. ...

“Excellent and competitive service...”

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Jan 18,2021
Minithumbup
Chris Chalkley M.N.A.E.A
Gary Young
By: 'Ian'
Jan 18,2021
0 people found
this helpful
We invited three local agents to offer their services to sell our home. We met with Chris and liked the simplicity of their pricing and services offered and were the most competitive based on discount offered. The service we received was excellent throughout. We had ...
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By: Gary Young
Jan 26, 2021
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Thankyou for your review Ian, we are really pleased you were happy with the service and the outcome of the sale. Best Wishes ...
Staff picture Chris Chalkley M.N.A.E.A
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Staff picture Joanna ford
(30)
Staff picture Gary Young
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Staff picture Doug
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Staff picture Dave Maple
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Complaints Procedure

Complaints Procedure is in house and available and our Welwyn Garden City office.
Last updated at 9:27 AM 17/10/2019 by Andrew Burton

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Country Properties

Branch - Welwyn Garden City, AL8