Sold our house through them last year. To be brief, rude staff, numerous unreturned phone calls, complaints never passed onto head office, resulting in abusive phone calls from head office. They TWICE! tried to ruin our house sale by trying to get our buyer to buy another property instead of ours. They then told our buyer we had damp, when we didn\'t. Branch staff dont communicate with call centre staff which results in nobody knowing the full picture. They are a joke! An estate agent friend told me they are known for bad customer service and lack of morals.