99% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
99% lettings fee satisfaction
Mar 08,2021
Mar 08,2021
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We used Seb Roche to sell our flat in Honor Oak having read positive reviews on a local forum. We were immediately impressed with the Daniel, the MD who met with us on our first appointment and we felt confident we had made the right choice.
The photos were taken promptly and the property was on the market in a very short period of time.
Unfortunately after many viewings we were no closer to receiving an offer and we began to feel let down by the sales team at Seb Roche. The agents were seemingly incapable of following instructions (e.g. leaving lights on - even when there was a post-it note stuck to the door) and we were concerned that after many viewings, no questions were relayed back to us. We found it difficult to believe that 10+ viewings had not resulted in a single question which the agent needed to ask us, the sellers. Most infuriating was that we had a couple of cancellations for which we were not notified, which meant that we had cleaned and vacated the flat, only to find on our return that the viewing had not taken place.
Despite all of the above, we did eventually receive an offer which we accepted. We then saw a different side to Seb Roche in the Sales Progression team, in particular Sophie, who was excellent at keeping us informed and chasing up the chain to ensure the sale kept on track.
Overall, we are happy with the end result and cannot speak more highly of Sophie however have decided to give a 3 star review as we feel what could have been 4 or even 5 stars was let down by the sales team.
The photos were taken promptly and the property was on the market in a very short period of time.
Unfortunately after many viewings we were no closer to receiving an offer and we began to feel let down by the sales team at Seb Roche. The agents were seemingly incapable of following instructions (e.g. leaving lights on - even when there was a post-it note stuck to the door) and we were concerned that after many viewings, no questions were relayed back to us. We found it difficult to believe that 10+ viewings had not resulted in a single question which the agent needed to ask us, the sellers. Most infuriating was that we had a couple of cancellations for which we were not notified, which meant that we had cleaned and vacated the flat, only to find on our return that the viewing had not taken place.
Despite all of the above, we did eventually receive an offer which we accepted. We then saw a different side to Seb Roche in the Sales Progression team, in particular Sophie, who was excellent at keeping us informed and chasing up the chain to ensure the sale kept on track.
Overall, we are happy with the end result and cannot speak more highly of Sophie however have decided to give a 3 star review as we feel what could have been 4 or even 5 stars was let down by the sales team.
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Latest Reviews
18th Aug 2022
reviewed by 'Annoyed'
10th Nov 2021
reviewed by 'Malcolm'
2nd Nov 2021
reviewed by 'Mike Thomas'
12th Oct 2021
reviewed by 'Gary'
Opening Hours
Address
Sebastian Roche
61-63 Honor Oak Park
Forest Hill,London
Greater London
SE23 1EA
0208 291 9441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £245,000 | £5,350,000 |
| Lettings | 95% | 99% | £825 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 0 | 14 | 0 | 71 | 1 | 24 | 1 | 3 | 1 |
Areas covered
- SE23
- se23
- SE4
- se4
- SE13
- se6
- SE8
- se8
- SE6
- se14
- SE22
- se22
- SE15
- SE26
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 18,2022
Aug 18,2022
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Terrible experience while attempting to sell my flat (forest hill). Since Richard Riley left in early 2022 their service has declined massively. My buyers wrote a letter to me because they were worried that messages were not getting through (they weren’t). They never reurned calls ...
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Dec 18,2021
Dec 18,2021
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I recently bought around Honor Oak and was impressed with Sophie's diligence and proactiveness to finalize the transaction, especially when it felt like if left to the solicitors alone would have dragged into 2022. A mention also to Dolin for his help during this time. Thank ...
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Dec 10,2021
Dec 10,2021
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Excellent customer service and prompt responses. Support available till tenancy is agreed . Special shout out to Dolin who showed professionalism throughout the process ....
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Nov 10,2021
Nov 10,2021
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Myra at Sebastian Roche and her colleagues have provided an excellent service
to us over the last 5 years or so. Even Covid did not stop them. Efficient, pleasant and responsive....
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Nov 02,2021
Nov 02,2021
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We had a somewhat frustrating sale because our Freeholders caused several issues. I also think that our Solicitor was probably too busy. I got the impression that the only one who wanted to make the sale happen, apart from ourselves, was Sophie. She chased everyone ...
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Oct 12,2021
Oct 12,2021
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All the team at Sebastian Roche especially Sophie, made my selling experience a stress free one. She was readily available to answer my never ending questions without complaint. Offering help and support, to which I am thankful....
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Oct 09,2021
Oct 09,2021
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Superb sales progression, kept things moving when solicitors were being unhelpful. Easy to get in touch with& don't hide away....
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Sep 23,2021
Sep 23,2021
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Sebastian Roche did a good job at getting people through the door which ended up in a speedier offer than previous agent.
Sophie dealt with my post offer process and was excellent at keeping me informed and having a wonderful manner (keeping me calm when ...
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Sep 03,2021
Sep 03,2021
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Sophie helped us navigate every step of the journey and recommended asuperb conveyancer and surveyor. Clear communication and excellent service throughout the whole process. 10/10 would use again....
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Jul 20,2021
Jul 20,2021
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We sold our property through Sebastian Roche just in time for the stamp duty deadline.
We were really impressed with how smoothly and efficiently the process progressed. From the first valuation done by Rob, to the wonderful pictures the photographer took all the way through ...
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Jul 12,2021
Jul 12,2021
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Sophie Payne at the Honor Oak branch was friendly, attentive and responsive. She made the process clear and did a fair bit of nudging on our behalf which really helped the process along!...
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Jul 06,2021
Jul 06,2021
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A very professional agency with friendly, knowledgeable staff always a pleasure to deal with. After many years of being well looked after by the superb Myra and her letting and management team, our recent sales experience proved just as good and was handled expertly by ...
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Jul 02,2021
Jul 02,2021
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Flat Purchase
I purchased a flat with Sebastian Roche and have nothing but praise for the service. We were targeting a completion within the stamp duty holiday and Sophie and Robert were excellent at driving this forward. They provided clear guidelines on the process and ...
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Jul 01,2021
Jul 01,2021
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Sophie at Sebastian Roche was a great support in buying our first property. She was friendly and approachable around any queries we had and made the whole experience a lot less daunting. She often went above and beyond working OOH to act on outstanding issues ...
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Jun 29,2021
Jun 29,2021
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Sophie was great to deal with and she was very helpful in relaying contact between us and the sellers. Professional, friendly and reassuring. We had a great experience using Sebastian Roche and would happily recommend them....
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Jun 22,2021
Jun 22,2021
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Myra was a massive help throughout the entire process of us moving. Due to the pandemic, we had some unique circumstances when it came to moving, however Myra was always reassuring and helpful and that helped make the move as easy as possible once we ...
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May 28,2021
May 28,2021
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I bought my house off Sebastian Roche 14 years ago and they successfully sold it this week after what has been probably the most challenging year any of us has known.
Despite this, their professionalism and good humour has been a pleasure to deal with.
From ...
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May 22,2021
May 22,2021
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We had an excellent rental experience with the Sebastian Roche team from viewing to signing - it was an efficient and stress-free process. A big thank you to Myra, who was an absolute pleasure to deal with. She was friendly and professional. We greatly appreciated ...
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Apr 12,2021
Apr 12,2021
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1 bedroom property rented very quickly, and special thanks to Sophie in particular who kept us regulary updated with all aspects of viewings, reference progress of tenant and contract. Very helpful and professional. Happy customer!...
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Apr 01,2021
Apr 01,2021
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We recently bought a property via Sebastian Roche and Sophie did an amazing job to keep a very long chain moving, providing us with updates along the way and lots of friendly and helpful advice! We’re grateful to her for help and would recommend ...
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Mar 31,2021
Mar 31,2021
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Excellent service from Richard & Robert in the Honor Oak Office. Special mention to Richard who kept things on track during the more stressful moments of the sale and move....
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Mar 30,2021
Mar 30,2021
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Great customer experience from the beginning to the end. Honest, trustworthy,friendly and helpful every step of the way. Thank you for making the whole process relatively painless....
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Mar 24,2021
Mar 24,2021
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Sebastian Roche were extremely helpful and proactive in selling our house. They offered great support and professionalism at every stage of the process. We are not sure we would have survived the process without and Richard's calm and highly professional approach and expertise throughout!
We ...
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Mar 17,2021
Mar 17,2021
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A fantastic team and thorough service, they really helped make the sales process as painless as possible - and were always really positive and helpful to deal with.
Thank you!...
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Mar 16,2021
Mar 16,2021
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Richard and the team were really good throughout the process and handled any issue that cropped up professionally and efficiently.
Good value for money...
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Mar 12,2021
Mar 12,2021
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We used Seb Roche recently to sell our home and secured a buyer within around ten days. But due to the pandemic stalling things at the moment, plus Christmas in the middle, the whole process took 6 months.
Nevertheless Sophie always return calls, emails to see ...
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Mar 10,2021
Mar 10,2021
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Sophie is very friendly, helpful and professional. The way she connected our sellers and other third parties was impressive. Would definitely recommend and wok with her in the future....
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Mar 08,2021
Mar 08,2021
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Very happy with the level of service from Sebastian Roche. We dealt with Sophie who was very responsive and supportive and helped us through the process from start to finish. Thanks Sophie. Would certainly use the services of Sebastian Roche in future....
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Mar 08,2021
Mar 08,2021
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Once our offer was accepted we dealt with Sophie a lot. She was brilliant at Sebastian Roche. She went above and beyond, really pushing the solicitors to move things along, as well as working out of office hours. She was continuously friendly and personable so ...
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Mar 08,2021
Mar 08,2021
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We used Seb Roche to sell our flat in Honor Oak having read positive reviews on a local forum. We were immediately impressed with the Daniel, the MD who met with us on our first appointment and we felt confident we had made the right ...
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Sophie
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Robert
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Richard
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Myra
(17)
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Last updated at 9:28 AM 13/12/2017 by Robert
Best Estate Agent in SE23 
Best Estate Agent in SE23 
