Samantha and Bradley were both excellent in giving me detailed, personal attention throughout the lettings process, and subsequently in managing the property. What makes them stand out from the norm in estate agents is their strong desire to understand their clients, not just the properties in question. They spent considerable time and effort in finding out what would and would not work for me, and tailored their advice and service accordingly. The basics are all done to a very high level; what is different is the packaging around the service, which makes me feel as though they are not just ticking boxes, but actually doing the right things for a reason, and not trying to sell me what I don\'t need. This level of genuine attention has continued after the tenants moved in, and has resulted in a very straightforward and (so far) trouble free experience. Their fees are very reasonable for the market; their value for money outstanding.