88% sales valuation accuracy
96% sales fee satisfaction
33% lettings valuation accuracy
63% lettings fee satisfaction
Dec 28,2012
Dec 28,2012
10
people found
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this helpful
I have been renting my property to tenants via this company since last May and they are absolutely appalling! They do not respond to phone calls or emails despite sending the same request several times and requesting an answer and they fail to keep in touch with my tenants to make sure they are happy. The only time I have learned of a problem at the property has been when I have asked the question rather than then bringing them to my attention. I have made my feelings about their lack of service known on multiple occasions and have not even had the courtesy of a call back from anyone senior there so they clearly don't give a damn about their customers, although they are more than happy to take my money for a so-called fully managed service every month. Am absolutely disgusted with the way they operate and as a result am now taking my business elsewhere. There are far better, more professional agencies out there so don't waste your time and hard earned cash with this dreadful outfit.
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Latest Reviews
1st Aug 2021
reviewed by 'SM'
17th Oct 2020
reviewed by 'MISS'
7th Jul 2020
reviewed by 'Barry'
Opening Hours
Address
Douglas & Simmons
25\/26 Market place
Wantage
Oxfordshire
OX12 8AE
01235 766222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 96% | £145,000 | £788,000 |
| Lettings | 33% | 63% | £725 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 7 | 38 | 2 | 17 | 3 | 0 | 4 |
Areas covered
- OX12
- Sn7
- Ox13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 21,2021
Dec 21,2021
0
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this helpful
this helpful
A brilliant easy experience in renting my house. Communications 100%. Charlie is charming and just made things so nice. Would 100% recommend....
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Dec 21, 2021
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(1)
Thanks so much Kelvin. It was a pleasure helping you find your new home and we wish you all the best there! ...
Dec 08,2021
Dec 08,2021
0
people found
this helpful
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Charlie at Douglas Simmons has been the most professional and responsive agent we have worked with! We never waited for a response and his warm and supportive manner is quite remarkable! Charlie has assisted us through every stage and dedicated his time to make the ...
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Dec 08, 2021
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(1)
Thank you so much Amy for your wonderful review! It was a pleasure finding you guys your new home and we are delighted to have you as residents of ours. ...
Aug 01,2021
Aug 01,2021
2
people found
this helpful
this helpful
I would have given 0 stars but there was no option! Note that their complaints procedure is a one page Word document that I received only after sending several emails requesting one! Their staff were not probably aware that, by law, they are obliged to display ...
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Dec 23, 2021
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(4)
Some final notes on this case: even though I was satisfied with the DPS decision in my favour, I decided I wasn't happy with the way that Douglas & Simmons handled my complaint, and re-submitted the complaint to the Property Ombudsman. The Ombudsman, after reviewing the complaint, agreed with my claim for a further small sum towards unnecessary costs I incurred during tenancy due to delayed repairs (a delay of six months). According to Douglas & Simmons the staff member who was the subject of my ...
Oct 17,2020
Oct 17,2020
0
people found
this helpful
this helpful
Very helpful and professional team. The sale of the property was not always plain sailing but got it sold in the end....
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Jul 07,2020
Jul 07,2020
0
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After receiving a recommendation that Douglas & Simmons would help us to let our 3 'Buy to Let' properties in Didcot we contacted Vicky Broadbank, Head of Lettings and Property Management for the company and have never looked back. She and her colleagues have provided invaluable guidance ...
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Jul 01,2020
Jul 01,2020
1
people found
this helpful
this helpful
If you’re thinking of renting, look elsewhere. Absolutely shocking service to tenants, and they never respond to emails. Had trouble getting my deposit back also. Main culprit is Shona Endicott. If they’ve plucked up the courage to get rid of her then you ...
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Feb 23,2020
Feb 23,2020
1
people found
this helpful
this helpful
The worse state agency ever. My flat, full of mould, my lounge radiator doesn't work properly and they ignore me, Mrs Shona impolite. Everything there with a high level of unprofessional...
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Oct 28,2019
Oct 28,2019
2
people found
this helpful
this helpful
Threatened with eviction due to complaining about the state of the property I rented, lied to by Shona Endicott the so called Lettings manager, treated like excrement at the bottom of someone's shoe. Having read other reviews who match to my experience I would not ...
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Aug 20,2019
Aug 20,2019
2
people found
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this helpful
My son had the unfortunate misfortune to rent a place from here ... it was damp with black mould when challenged was told it’s been mentioned in the past !!! A plug caught fire ... to be told oh dear we are sorry!!! Asked to move out ...
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Jun 10,2019
Jun 10,2019
0
people found
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Douglas and Simmons handled the sale of my house during an unfavourable market. The team, headed by Graham Douglas, were focussed and dedicated their perseverance got us there in the end! Graham is very knowledgable and experienced; a particularly good negotiator who dealt professionally with ...
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Comment on agent fees
Fair.
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Apr 26,2019
Apr 26,2019
0
people found
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I have just purchased a house and the selling agent was Douglas and Simmons. Their client was a bank. Due to the rules under which Douglas and Simmons had to operate on this sale, they did a remarkably good job, both for their client, the ...
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N/A
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Apr 27, 2019
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(1)
Dear Lord Spencer & Lady Garvagh
I am delighted you have secured the property,and thank you for your kind review. As you have made great efforts to make this happen, it was very exciting to listen to your plans to now return the property to its former glory overtime.
Congratulations I very much hope I may re visit to take a look at progress as it develops.
Guy Simmons ...
Mar 29,2019
Mar 29,2019
2
people found
this helpful
this helpful
Our purchase was not easy as a lot of us were chasing the same house. Graham Douglas led us through the "Bidding war" and was extremely fair throughout the process, following the process through to the letter. When someone tried to gazump us at a ...
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Comment on agent fees
NA
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Mar 30, 2019
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Thank you Charles, for your very kind words in what can be one of the most stressful events in ones' life. We always strive to conduct our negotiations on the highest moral platform possible, whilst appreciating an estate estate's principal role is to act in the best interests of their selling client, it is also very important to protect the interests of the purchaser; a balance which can be very challenging, but we feel we manage this well due to our depth of experience over many years. Shoul ...
Mar 18,2019
Mar 18,2019
1
people found
this helpful
this helpful
I was looking for a property a few months ago and unfortunately had some dealings with a woman in the office called *. What a rude woman! I have never encountered anybody in this capacity as being as rude and aggressive as this person. She was ...
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Comment on agent fees
Not applicable - didn't get that far!
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Mar 18, 2019
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(1)
Thank you for spending time to do a review, of course we are not pleased to hear such a negative review, regarding your thoughts about any of our staff here, and certainly not if this made you feel unwelcome. I would be willing to speak with you directly about this matter.
n I am always interested to listen to any comments both favourable or negative in fact more can be learnt from the negatives. Therefore if you have time to contact me please do so and I would appreciate this.
n
n Guy Simmons ...
Jan 16,2019
Jan 16,2019
1
people found
this helpful
this helpful
We have recently moved to our dream house in Wantage, which likely would not have happened without the fantastic support we received from Graham & the wider Douglas & Simmons team. Graham kept us updated on progress every step of the way & went above and beyond to ...
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Comment on agent fees
NA
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Jan 11,2019
Jan 11,2019
0
people found
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I don't know where to start with this review, as my move would never have happened without Graham's tenacity and perseverance.
Having gone through a tricky process with dropping out of a purchase, losing my first buyer and then having the Christmas holiday to contend ...
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Comment on agent fees
Very reasonable
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Jan 11,2019
Jan 11,2019
1
people found
this helpful
this helpful
Douglas & Simmons recently handled the sale of our rental property in Wantage. We were very happy with their professionalism throughout the whole process, from the initial valuation through to completion. The marketing material was prepared to a high standard, and we were given regular, detailed ...
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Comment on agent fees
Very reasonable fees.
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Jan 09,2019
Jan 09,2019
0
people found
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Douglas and Simmons really went the extra mile to sell our house after we had been left high and dry and fearing we were going to lose the house we had set our hearts on. We had 11 viewings in just over a week and our ...
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Comment on agent fees
Excellent for the service we received
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Dec 23,2018
Dec 23,2018
0
people found
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this helpful
A big thank you to the team at Wantage... professional from start to finish, excellent communication, accurate pricing, great advice and our house sale went through with no problems at all. I would recommend them highly...
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Comment on agent fees
Fair
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Nov 10,2018
Nov 10,2018
0
people found
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Douglas and Simmons are an excellent estate agent. They were so helpful throughout all stages of my house purchase. As a first time buyer, they patiently guided me through the process, were always at the end of the phone when I needed them and the ...
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Oct 08,2018
Oct 08,2018
0
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guy was spot on with all estimates and his knowhow was invaluable in the sale ,again I was kept well informed nobody could of tried harder on my behalf fantastic will definatley use again...
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Comment on agent fees
Upfront and clear
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Oct 08,2018
Oct 08,2018
0
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Tessa could not of been more helpful constantly chasing through the chain and keeping me informed throughout , she is a credit to the team at Douglas and Simmons...
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Comment on agent fees
Fair
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Sep 20,2018
Sep 20,2018
1
people found
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this helpful
From beginning to end the whole experience was handled efficiently and I was always kept informed. D&S also communicated with the other parties in the chain to smooth out any issues. Unlike some other Estate Agents I have dealt with in the past, they ...
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Comment on agent fees
In comparison with other local agents their rate was very slightly higher, however I believe that I got a better price for my house due to their expertise.
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Sep 07,2018
Sep 07,2018
0
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I chose Douglas & Simmons based on their knowledge of the market and marketing skills. They dealt with all parties efficiently and promptly and I was particularly impressed with communication from Tessa. Great effort by everyone, I would highly recommend them....
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Comment on agent fees
Fees were set at a lower rate based on marketing strategy, which worked well for me.
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Aug 31,2018
Aug 31,2018
0
people found
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Again a great service from the leading estate agent in Oxfordshire. They made my purchase and selling experiences stress free. I would highly recommend to anyone selling or buying.
Thank you for your recent service over the past years...
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Comment on agent fees
Friendly and professional service
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Aug 15,2018
Aug 15,2018
0
people found
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Brilliant service from the whole team throughout the selling and moving process!
Particular thanks to Graham, Tessa, Spencer, and Diane for their patience with me when things weren't going through at the unrealistic pace that I wanted!
Many many thanks from Lisa & Paul....
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Comment on agent fees
Average
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Aug 06,2018
Aug 06,2018
0
people found
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Both Nancy and myself cannot praise Tessa highly enough for her solid determination to see this purchase through from start to finish. Tessa continually kept us informed every stage of the way, and many times went over and above the call of duty to help ...
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Jul 22,2018
Jul 22,2018
0
people found
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I was very impressed with the confidence and professionalism of the sales team. It didn't stop there. I received sound and caring aftersales advice and support. I highly recommend Douglas and Simmons to anyone selling their home...
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Comment on agent fees
Good
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Jul 11,2018
Jul 11,2018
0
people found
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All staff were very respectful and understanding of seller. Seller was unsure of the process and all staff put seller at ease through every step of the way. Staff were very good at communicating with nominated contact point and this proved invaluble when very low ...
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Comment on agent fees
Agent was prepared to negotiate
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Jul 07,2018
Jul 07,2018
1
people found
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this helpful
Sale went through smoothly and without any complications. Asking price was almost achieved, in spite of unforeseen obstacles with sale of our buyers existing house. We were kept fully updated throughout the selling process...
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Comment on agent fees
As expected
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Jul 04,2018
Jul 04,2018
0
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The sale happened quickly, but from then on I felt I was not being supported when it came to coming to a moving date, I felt the first time buyer had more support than I had. I had to remind Tessa & Diane when I spoke ...
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Comment on agent fees
I suppose the fees were ok
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:54 AM 02/01/2018 by Graham Douglas
I have just read your review and was concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right.
I would very much like to discuss this with you directly to see if there is anything I can do to help you.
I would very much welcome the opportunity of discussing your complaint with you and can be contacted on 01635 275013 or my email address is [email protected].
Thank you for taking the time to write this review.
Kind regards
Paul Broomham.