100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 28,2020
Dec 28,2020
1
people found
this helpful
this helpful
My family and I had an especially tragic experience with Wright's of Welwyn which led to permanent mental and physical health problems, significant financial hardship, and ultimately caused our family to separate.
We were living on the Continent and returned to the UK due to ill health in our wider family, renting a cottage from Wright's in Central WGC. Due to the urgency of our repatriation to the UK, we didn't have time to personally view the said property, although a family member was able to do so on our behalf. During that particularly viewing, my Father questioned the strong smell of damp and mould, but was informed that these smells were merely fresh paint and plaster. We subsequently went ahead and agreed our tenancy, and were told that we were the “perfect tenants”.
Upon returning to the UK, we received the keys, and upon arriving at the property, we were immediately hit by an overwhelming stench of damp and mould. We rang Wright's immediately to complain, but we were yet again told that the smell was merely fresh paint and plastering. We then found out from our new neighbours that the house had experienced significant flooding due to a burst water tank the previous winter, with flooding saturating the entire house from the loft through the first and ground floor, with a water mark at least a foot high. Due to the house being unoccupied at the time, the house was left in that state for a matter of days before the alarm was raised, and even following this, proper work had not begun on remediating the issues for months. Upon raising this with Wright's, we were ultimately met with denial of this ever happening.
Determined to persevere and push on with our lives, having relocated internationally twice in only 14 months, we proceeded with our tenancy. Everything was relatively manageable until late-October when Black Mould permeated most of the inner walls, causing significant health problems to our entire family with both myself and my then Partner unable to commit to even half our contracted working hours. We were ultimately able to borrowing money from a family member to move to a separate property days before Christmas, although at that point the damage was done.
I now have permanent respiratory problems, despite being in my 30's and my then partner permanent mental health problems caused by both the mould exposure and the neglect caused by our experience. We were left in significant debts, with both of us unable to hold down a job during and immediately after our tenancy, and for me having to quit my new job in London and then take on a role working from home on half the salary. The net affect of all of the financial, medical and mental strain is that my family and I separated a year later, effectively ruining the lives of a family which was up until this point extremely happy.
We were living on the Continent and returned to the UK due to ill health in our wider family, renting a cottage from Wright's in Central WGC. Due to the urgency of our repatriation to the UK, we didn't have time to personally view the said property, although a family member was able to do so on our behalf. During that particularly viewing, my Father questioned the strong smell of damp and mould, but was informed that these smells were merely fresh paint and plaster. We subsequently went ahead and agreed our tenancy, and were told that we were the “perfect tenants”.
Upon returning to the UK, we received the keys, and upon arriving at the property, we were immediately hit by an overwhelming stench of damp and mould. We rang Wright's immediately to complain, but we were yet again told that the smell was merely fresh paint and plastering. We then found out from our new neighbours that the house had experienced significant flooding due to a burst water tank the previous winter, with flooding saturating the entire house from the loft through the first and ground floor, with a water mark at least a foot high. Due to the house being unoccupied at the time, the house was left in that state for a matter of days before the alarm was raised, and even following this, proper work had not begun on remediating the issues for months. Upon raising this with Wright's, we were ultimately met with denial of this ever happening.
Determined to persevere and push on with our lives, having relocated internationally twice in only 14 months, we proceeded with our tenancy. Everything was relatively manageable until late-October when Black Mould permeated most of the inner walls, causing significant health problems to our entire family with both myself and my then Partner unable to commit to even half our contracted working hours. We were ultimately able to borrowing money from a family member to move to a separate property days before Christmas, although at that point the damage was done.
I now have permanent respiratory problems, despite being in my 30's and my then partner permanent mental health problems caused by both the mould exposure and the neglect caused by our experience. We were left in significant debts, with both of us unable to hold down a job during and immediately after our tenancy, and for me having to quit my new job in London and then take on a role working from home on half the salary. The net affect of all of the financial, medical and mental strain is that my family and I separated a year later, effectively ruining the lives of a family which was up until this point extremely happy.
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Feb 11, 2021
This does not surprise me! Worst agency in WGC by a long shot and thats saying something... Jan 13, 2021
Hi Adam I am so sorry to hear what's happened to you. I've also had a terrible experience with Wrights of WGC. They moved tenants next door to me and at the time said they wouldn't normally move a family into such a flat. For a year my life was derailed due to the noise from these tenants - night and day. Wrights said they would resolve and that I wouldn't need to move from my home but that is exactly what has happened and I now rent a property. I wouldn't wish the experience I have had on my worse enemy. To lose my home has been so very difficult. I wish you the best Adam.
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16th Mar 2021
reviewed by 'Denis'
28th Dec 2020
reviewed by 'Adam'
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reviewed by 'Carol'
18th Feb 2010
reviewed by 'penny'
Opening Hours
Address
Wrights of Welwyn Garden City
36 Stonehills
Welwyn Garden City
Hertfordshire
AL8 6PD
01707 33 22 11
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £900 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- AL8
- AL7
- AL6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 16,2021
Mar 16,2021
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I made an appointment to visit a property, I didn't receive any confirmation email with the full address, the agent called me at the last minute saying he was waiting for me, I had to run to see the house, when I got there the ...
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Jan 20,2021
Jan 20,2021
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Called Wrights on couple of occasions to find out about few properties, the girls very unwelcoming and ignorant over the phone!!
Not the best experience, will avoid them in future. Would not want to let out or sell out my property with them either!!...
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Dec 28,2020
Dec 28,2020
1
people found
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this helpful
My family and I had an especially tragic experience with Wright's of Welwyn which led to permanent mental and physical health problems, significant financial hardship, and ultimately caused our family to separate.
We were living on the Continent and returned to the UK due to ...
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read full review
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Feb 11, 2021
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This does not surprise me! Worst agency in WGC by a long shot and thats saying something... ...
Mar 27,2019
Mar 27,2019
1
people found
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I don't know where to start with these people, apparently they can just walk into your rented property without even asking you!!! I was at work today and they called round to my house to carry out a energy assessment, luckily someone was there. When ...
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Feb 18,2010
Feb 18,2010
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Arranged to view a house. The rep who showed me round had an attitude problem....
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Vendor Fees
1.00% + VatLandlord Fees
10% + VatTenant Fees
No fees set. Last updated at 19/10/2022, 5:55 PM by Salvatore TonaComplaints Procedure
No procedure set.
Last updated at 4:55 PM 19/10/2022 by Salvatore Tona
