Rockford Properties
Dundee, DD1
2.2/5, 10 reviews
30% recommended
50% lettings valuation accuracy
50% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“I don't usually review places, but these guys......”

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Jun 20,2020
Minithumbdown
By: 'Morven Ball'
Jun 20,2020
0 people found
this helpful
I don't usually review places, but these guys are SO BAD I feel I should warn others. Let from them my first flat after moving out with a friend, and it was a nightmare from the beginning!

They messed up our applications for a property we had our hearts set on, AFTER we paid the deposit in full, saying another applicant had been selected. This turned out to be a mix-up, as I was actually the applicant they had selected, and they didn't realise I was the same person, for some reason.

We later found a property we liked, and though we were already reluctant to go with Rockford, they seemed to have most of the properties that met our needs, and so we managed to get through all the tedious paperwork and back and forth (including waiting at the Rockford office in a private rooms for over an HOUR when signing the lease), which I haven't had to experience with other agencies.

Further down the line, once we moved into the property (which we were assured was "newly renovated", hence a sudden increase in the rent just before we were due to move in), the boiler and oven were both not working, and it took a fair few weeks before Rockford tried to solve this, and we ended up being charged for the boiler fix, even though I had numerous family and friends try to find the fault before telling Rockford, to ensure it wasn't us being ignorant.

Later again, when it came time for us to move, we left the property in excellent condition (I'd like to say in even better condition than when we first moved in) and were charged £50 off our deposit for cleaning. Stupidly, I let them have it, as I didn't need even more fuss from them, but soon after found out from other members of my university that they try this trick on everyone!

A couple of smaller issues we had were:
- the whole time we lived there (around 8 months), we received letters concerning the bills prior to our move in, which Rockford still had not dealt with (we went to the office multiple times with these letters, then resorted to emailing scanned copies).
- a bedroom door was unable to close upon us moving in, as well as there being multiple handles missing from cupboard in the kitchen (which we were told upon viewing would be renovated)
- the "renovation" consisted of panels in the bathroom used to cover mold, the rest of the bathroom being constructed in a slap-dash manner, with filler on the shower screen and mirror (which I managed to EVENTUALLY remove)
- the staff in the office seemed to act defensively whenever they were asked a question, seemed unsure on what to do under almost any circumstance, and left us feeling like we were treading on eggshells.

Please PLEASE don't put yourself through this, go with ANYONE else!
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Opening Hours
Address

Rockford Properties
50 Castle Street
Dundee
Dundee City
DD13AQ
01382223828

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 50% £360 £660
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 2 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“First move...”

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Jul 03,2020
Minithumbup
By: 'McKinley Hugh Taylor'
Jul 03,2020
0 people found
this helpful
After just moving into my first place with a friend of mine and my partner we've found rockford properties so helpful, they've been very patient and good at explaining things to us even if we had to phone multiple times a day with different questions. ...
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“Having read some other reviews, I thought I’d......”

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Jul 02,2020
Minithumbup
By: 'Lynn Burns'
Jul 02,2020
0 people found
this helpful
Having read some other reviews, I thought I’d leave my own as a balance. We have used Rockford Properties as a letting agent Since 2011 and have been very happy. The odd bump due to missed communication was always fixed quickly, repairs and replaced items ...
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“Property....”

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Jun 30,2020
Minithumbdown
By: 'Suzanne Joughin'
Jun 30,2020
0 people found
this helpful
I do not normally write reviews but find it was required for this company. My daughter rented a property last year and from moving in nothing was right The properly dunk the fridge was disgusting and when told about other issues they did not get ...
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“I don't usually review places, but these guys......”

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Jun 20,2020
Minithumbdown
By: 'Morven Ball'
Jun 20,2020
0 people found
this helpful
I don't usually review places, but these guys are SO BAD I feel I should warn others. Let from them my first flat after moving out with a friend, and it was a nightmare from the beginning! They messed up our applications for a property ...
read full review
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“The best letting agency I've been with, any p......”

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May 28,2020
Minithumbup
By: 'Chloe Douglas'
May 28,2020
0 people found
this helpful
The best letting agency I've been with, any problems I've had have been solved in a matter of days and their staff are amazing and so helpful. Specifically Georgia and Logan have been really professional, friendly and gone out of their way to help with ...
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“Only doing one star because I can't do zero. ......”

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Aug 13,2019
Minithumbdown
By: 'Will'
Aug 13,2019
5 people found
this helpful
Only doing one star because I can't do zero. They are utter scumbags who charge you for withdrawing your own deposit: "To claim the disputed amount from the deposit. This is as per agreed on the signed tenancy agreement." have it written into the contract. ...
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“Terrible...”

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Mar 01,2019
Minithumbdown
By: 'Shona'
Mar 01,2019
3 people found
this helpful
Avoid if possible. Terrible company. Was left with no heating, hot water or washing machine for 6 weeks in the middle of winter. When phoning weekly to inquire how things were progressing with getting these things fixed was told that I phoned a lot and they ...
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Comment on agent fees
Same as other agents.
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“Avoid!!!...”

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Feb 04,2019
Minithumbdown
By: 'Mike L'
Feb 04,2019
9 people found
this helpful
When you give your property to Rockford, they don't become your agents, you become THEIR landlord!!! Prepare to be squeezed and milked of every penny, excessive charges and ignoring of specific instructions. I would strongly advise any prospective landlords to take out British Gas Homecare ...
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Comment on agent fees
Bad. Excessive and exorbitant
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“1star rating is generous...”

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Oct 07,2018
Minithumbdown
By: 'glad to get rid of them'
Oct 07,2018
5 people found
this helpful
This is the worst letting agency of all time. Rude on the phone, lucky if you get a response to emails or phone calls. Health and safety issues when moved into property and took months to sort out. Workmen would appear in the property without ...
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Comment on agent fees
again disgrace and avoid using this letting agency at all costs.....
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“beyond hopeless...”

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Jun 07,2018
Minithumbdown
By: 'gordon'
Jun 07,2018
6 people found
this helpful
As a tenant with this shambles of a company for 3 years, I can safely say they are the worst landlords I have dealt with. No replies to emails, no one phones back, problems not dealt with promptly, and at the end of the tenancy they ...
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By: Ian Mitchell
Jul 09, 2018
View all comments (1)
Worst letting agents, they are only interested in money charging for references and make up charges to get your deposit. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Rockford Properties, Dundee DD13AQ


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