33% lettings valuation accuracy
48% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
May 28,2020
May 28,2020
1
people found
this helpful
this helpful
The best letting agency I've been with, any problems I've had have been solved in a matter of days and their staff are amazing and so helpful. Specifically Georgia and Logan have been really professional, friendly and gone out of their way to help with moving and making the transition from moving house as smooth as possible! Cannot fault them, these two work hard to ensure tenants are happy. Definitely recommend, don't let the reviews put you off as most people only review places when they are mad and not when they have been provided with good service. One of the best letting agencies around.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Jan 2024
reviewed by 'Ellie May Smith'
16th Apr 2023
reviewed by 'Katharine'
6th Apr 2023
reviewed by 'Mishal'
8th Mar 2023
reviewed by 'Nicole'
Opening Hours
Address
Rockford Properties
50 Castle Street
Dundee
Dundee City
DD13AQ
01382223828
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 48% | £360 | £1,715 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 9 | 17 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 04,2024
Mar 04,2024
0
people found
this helpful
this helpful
I would give them a ZERO rating on how they run business...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 19,2024
Jan 19,2024
5
people found
this helpful
this helpful
My experience with Rockford Properties was fraught with problems, leading me to advise potential tenants to steer clear. From the outset, the level of professionalism and tenant care was alarmingly low.
Upon move-in, the apartment was in a disheartening state of cleanliness, suggesting negligence in ...
read full review
read full review
Was this helpful?
Yes
Yes
May 06,2023
May 06,2023
4
people found
this helpful
this helpful
My experience with Rockford Properties could best be described as a kafkaesque nightmare. They are by far the worst landlords I've ever had, and it isn't even close....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16,2023
Apr 16,2023
3
people found
this helpful
this helpful
Unhelpful and wanted to charge £36 despite 2019 tenant fee act stating this is illegal. Did not provide moving out requirements until after handing in the keys....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2023
Apr 06,2023
0
people found
this helpful
this helpful
We've been with Rockford Properties Ltd. for over two years now and our experience with them has been wonderful. Logan, our property manager, has been exceptional throughout our tenure. He's always quick to respond to our emails and any issues we've faced with repairs or ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2023
Mar 08,2023
5
people found
this helpful
this helpful
Absolute JOKE of a company. Wish I had saw these reviews before going ahead with renting my flat a couple years ago.
Me and my partner had enough and recently moved in December 2022. We had problems ever since the date of move in which was ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
11
people found
this helpful
this helpful
By far the worst agency I have ever dealt with. Staff are extremely rude and unprofessional. Nothing gets dealt with especially when it comes to repairs had to threaten legal action on a couple of occasions. Properties are not maintained to any form of standards. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2021
Dec 09,2021
10
people found
this helpful
this helpful
I have been renting properties for 7 years now and I have truly never dealt with a worst estate agency. The property that we let from this company was completely unsuitable for living. When issues we raised they ignore all major issues and very unprofessionally patched ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18,2021
Oct 18,2021
8
people found
this helpful
this helpful
Property manager awful.
Very incompetent has been ignoring us through the process and avoiding questions
Hasn’t been able to give us a single update and have been getting updated through other landlords who own properties in the same block.
Note these landlords have also ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2021
Sep 23,2021
3
people found
this helpful
this helpful
Worst experience with this landlord. Staff are so unhelpful and at times downright rude. Have been left with white goods that don’t work with no effort to get them fixed....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2021
Mar 29,2021
6
people found
this helpful
this helpful
Rented August-January 2020.
A mixed bag, but mostly bad. I had to collect the keys from a car-garage (??) which was a good 40+ minute drive, which I had to Uber as no bus routes went anywhere near it. Despite arriving well within the time-frame Rockford gave me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14, 2021
View all comments
(1)
The flats are all overpriced and DIRTY. I recently viewed one that stunk to high heaven of mary jane and was filthy. Rockford had the cheek to ask people to view the flat! The Landlord was asking a ridiculous rent too for such a dirty dive. ...
Dec 23,2020
Dec 23,2020
6
people found
this helpful
this helpful
The worste landlord I have had in a long long time. Georgia is rude and very unprofessional. Had broken taps for the whole 2 years we were there ( guy came up and fixed the wrong tap And didn't bother coming back. The flat was not cleaned ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20, 2021
View all comments
(2)
Georgia is the most disgusting person to come across and staff Hazel. This people are fraud big time. They will never return your deposit and claim the property you clean was left in a mess and want to steal your deposit by lying. Very rude set of people, worse Agency of the year. Stay clear ...
Nov 19,2020
Nov 19,2020
0
people found
this helpful
this helpful
Rockford has by far been the best letting agency I've rented from. Not only is the property I lived in super nice for a very reasonable price, they are incredibly professional. They have great communication, which makes maintenance requests easy and quick to solve. They're ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25, 2021
View all comments
(1)
Please stop lying Rockford employee. ...
Oct 22,2020
Oct 22,2020
0
people found
this helpful
this helpful
Had issues with property in the beginning but Rockford properties helped us to solve everything quickly and with great ease. All my complaints and issues were addressed on time by the property I'm glad I choose them to find a property.
Great Service Rockford properties. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
6
people found
this helpful
this helpful
Rented from Rockford for about a year and a half. disclosed my disability early on, not that it made a difference. The flat sucked but it was cheap & I could see it sucked at the viewing (although they definitely didn’t clean or decorate before ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05, 2020
View all comments
(1)
You hear a lot of bad reviews about this shady company. the staff must have had some rotten childhood and upbringing to become such useless sneaky crooks. ...
Jul 16,2020
Jul 16,2020
1
people found
this helpful
this helpful
Best letting agent I have ever dealt with. I have rented from them for years (this is the second flat I have rented from them) and I have always received great customer service. James was very efficient with a problem I had last week with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2020
View all comments
(1)
Thank you so much Scott. I'm so pleased that you were pleased with the service that you received from James and Hazel. ...
Jul 13,2020
Jul 13,2020
0
people found
this helpful
this helpful
My experience with customer service at Rockford has been excellent so far. Logan in particular was very quick at setting everything up for me pre-tenancy....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2020
View all comments
(1)
Thank you so much for taking the time to leave a review Ross and i'm delighted to hear about your great service from Logan. ...
Jul 12,2020
Jul 12,2020
0
people found
this helpful
this helpful
We are happy to recommend Rockford properties as our experience of renting from them was excellent. All of the urgent requests were dealt with promptly, the staff were polite and responsive. We found the teams dealing with matters of repair diligent and when it came ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2020
Jul 12,2020
0
people found
this helpful
this helpful
We are happy to recommend Rockford properties as our experience of renting from them was excellent. All of the urgent requests were dealt with promptly, the staff were polite and responsive. We found the teams dealing with matters of repair diligent and when it came ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2020
Jul 03,2020
0
people found
this helpful
this helpful
After just moving into my first place with a friend of mine and my partner we've found rockford properties so helpful, they've been very patient and good at explaining things to us even if we had to phone multiple times a day with different questions. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2020
Jul 02,2020
0
people found
this helpful
this helpful
Having read some other reviews, I thought I’d leave my own as a balance. We have used Rockford Properties as a letting agent Since 2011 and have been very happy. The odd bump due to missed communication was always fixed quickly, repairs and replaced items ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2020
Jun 30,2020
5
people found
this helpful
this helpful
I do not normally write reviews but find it was required for this company. My daughter rented a property last year and from moving in nothing was right The properly dunk the fridge was disgusting and when told about other issues they did not get ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2020
Jun 20,2020
5
people found
this helpful
this helpful
I don't usually review places, but these guys are SO BAD I feel I should warn others. Let from them my first flat after moving out with a friend, and it was a nightmare from the beginning!
They messed up our applications for a property ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2020
May 28,2020
1
people found
this helpful
this helpful
The best letting agency I've been with, any problems I've had have been solved in a matter of days and their staff are amazing and so helpful. Specifically Georgia and Logan have been really professional, friendly and gone out of their way to help with ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2019
Aug 13,2019
10
people found
this helpful
this helpful
Only doing one star because I can't do zero. They are utter scumbags who charge you for withdrawing your own deposit: "To claim the disputed amount from the deposit. This is as per agreed on the signed tenancy agreement." have it written into the contract. ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2019
Mar 01,2019
7
people found
this helpful
this helpful
Avoid if possible. Terrible company. Was left with no heating, hot water or washing machine for 6 weeks in the middle of winter. When phoning weekly to inquire how things were progressing with getting these things fixed was told that I phoned a lot and they ...
read full review
read full review
Comment on agent fees
Same as other agents.
Was this helpful?
Yes
Yes
Feb 04,2019
Feb 04,2019
12
people found
this helpful
this helpful
When you give your property to Rockford, they don't become your agents, you become THEIR landlord!!!
Prepare to be squeezed and milked of every penny, excessive charges and ignoring of specific instructions.
I would strongly advise any prospective landlords to take out British Gas Homecare ...
read full review
read full review
Comment on agent fees
Bad. Excessive and exorbitant
Was this helpful?
Yes
Yes
Oct 07,2018
Oct 07,2018
9
people found
this helpful
this helpful
This is the worst letting agency of all time. Rude on the phone, lucky if you get a response to emails or phone calls. Health and safety issues when moved into property and took months to sort out. Workmen would appear in the property without ...
read full review
read full review
Comment on agent fees
again disgrace and avoid using this letting agency at all costs.....
Was this helpful?
Yes
Yes
Jun 07,2018
Jun 07,2018
11
people found
this helpful
this helpful
As a tenant with this shambles of a company for 3 years, I can safely say they are the worst landlords I have dealt with.
No replies to emails, no one phones back, problems not dealt with promptly, and at the end of the tenancy they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09, 2018
View all comments
(1)
Worst letting agents, they are only interested in money charging for references and make up charges to get your deposit. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
