96% sales valuation accuracy
95% sales fee satisfaction
79% lettings valuation accuracy
90% lettings fee satisfaction
Nov 29,2012
Nov 29,2012
9
people found
this helpful
this helpful
I had the unfortunate experience of using this agent to try and sell my house in the summer of 2012.
From the start when I engaged them I had misgivings which turned out to be correct.
Their office is antiquated and you think you are back in the 70's which is emphasised by Mr Coombs the branch manager who likes to wear strange tweed suits but the agent Mr Goddard was very personable so I decided to give them a chance.
I engaged them as a joint agency with anotherlocal agent. When deciding this I was told by Mr Goddard at my home that should things not work out for any reason then I would be free to write in to terminate the contract.
In 3 months they provided one viewing which was a disaster as the agent that accompanied the viewer did not know the 1st thing about my property or have any basic local knowledge.
For example when the viewer asked the agent what was the function of the buildings behind my property she replied that they were dwellings which, if true, would have adversely affected my sale as they were not indeed "dwellings" but storehouse for a couple of local shops.
Throughout the visit there was no drive or enthusiasm to sell.
I decided to terminate the contratc as arranged and handed in a letter to the branch.
Within 10 minutes as I was walking home I received a very hostile telephone call from Mr Coombs who was angry at my letter. He was aggressive and confrontational throughout which was most upsetting to me.
I then received a further telephone call from the owner who followed this up with a letter setting out that I had signed a contract which they were going to hold me to.
If you are going to choose ANY agent in Sidmouth please dont make it this one!!!
From the start when I engaged them I had misgivings which turned out to be correct.
Their office is antiquated and you think you are back in the 70's which is emphasised by Mr Coombs the branch manager who likes to wear strange tweed suits but the agent Mr Goddard was very personable so I decided to give them a chance.
I engaged them as a joint agency with anotherlocal agent. When deciding this I was told by Mr Goddard at my home that should things not work out for any reason then I would be free to write in to terminate the contract.
In 3 months they provided one viewing which was a disaster as the agent that accompanied the viewer did not know the 1st thing about my property or have any basic local knowledge.
For example when the viewer asked the agent what was the function of the buildings behind my property she replied that they were dwellings which, if true, would have adversely affected my sale as they were not indeed "dwellings" but storehouse for a couple of local shops.
Throughout the visit there was no drive or enthusiasm to sell.
I decided to terminate the contratc as arranged and handed in a letter to the branch.
Within 10 minutes as I was walking home I received a very hostile telephone call from Mr Coombs who was angry at my letter. He was aggressive and confrontational throughout which was most upsetting to me.
I then received a further telephone call from the owner who followed this up with a letter setting out that I had signed a contract which they were going to hold me to.
If you are going to choose ANY agent in Sidmouth please dont make it this one!!!
What agent could do to change your mind?
See review!!Attached Filesnbsp;
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Nov 30, 2012
As Managing Director of Bradleys I am sorry you were not happy with our service and I would appreciate the opportunity to discuss this further with you. My phone number is 07703 566029. Mr Coombs does not own a tweed suit the agent a few doors away does and I do not hold the same view of our office as your self but am happy to accept that everyones opinion is not the same.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £25,000 | £7,850,000 |
| Lettings | 79% | 90% | £495 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 16 | 1 | 136 | 2 | 134 | 1 | 2 | 1 |
Areas covered
- EX10
- Sidmouth
- EX11
- EX12
- EX24
- EX9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 02,2022
Sep 02,2022
1
people found
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this helpful
The worst experience ever encountered when trying to view a property. I am not sure how the female who I was unfortunate enough to speak to, keeps her job! I am in a position to proceed - but was unable to make a viewing this ...
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Mar 14,2022
Mar 14,2022
0
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The Sidmouth branch of Bradleys dealt with the sale of our property and we can't praise them highly enough. Their advice and assistance through the whole process was invaluable and we are so grateful for their professionalism and kindness. Thank you to Ben, Kim, Julie ...
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Jun 25,2021
Jun 25,2021
0
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Bradley’s have been very professional and helped to make the prolonged negotiations of my purchase come to a successful conclusion. I would thoroughly recommend them....
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Apr 09,2021
Apr 09,2021
0
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Amazing service, professional and genuine with excellent communication. I had a very difficult house sale and the team were faultless. 100% recommended Bradley's...
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Dec 04,2020
Dec 04,2020
0
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Our property was simple to market, tricky to sell on account of various factors incl lockdowns.
But throughout, we received first class support from Ben Morgan, Manager of the Sidmouth Branch of Bradleys and his dedicated team. Stephen French kept our morale up during the ...
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May 15,2020
May 15,2020
0
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Ben and team at Bradleys Sidmouth, were very professional and helpful in selling our house. They kept us regularly informed at all stages and I would highly recommend them...
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Mar 18,2020
Mar 18,2020
0
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Bradley’s were very professional and supportive service.They kept us regularly informed during the purchase of our house recently in Sidmouth...
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Feb 02,2020
Feb 02,2020
0
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Again, a very professional and effective letting process managed by Stephen French at your Sidmouth Office.
I can’t recommend them strongly enough.
Thank you....
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Feb 01,2020
Feb 01,2020
0
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I was very happy with Bradleys’ service. I live over 200 miles away from the property being sold, so I was very dependent on Bradleys to organise viewings. They communicated well with me throughout and were always friendly and professional. I always felt I could rely ...
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Jan 27,2020
Jan 27,2020
0
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I found the whole team extremely helpful at all times and they always knew who I was when I contacted them.
They kept me up to date at every step of the sale and updated me with any viewings and gave me any feedback.
I ...
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Jan 18,2020
Jan 18,2020
0
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Constantly supportive & professional in difficult market conditions to get my sale over the line. Can’t thank enough as I know I am a demanding customer....
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Dec 11,2019
Dec 11,2019
1
people found
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this helpful
Amazing efficient and effective .
My flat had been on the market for 4 months Bradley’s took over and sold it within the first month .
Kept me informed by phone and email after each viewing ....
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Nov 26,2019
Nov 26,2019
0
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We found all the staff to be most helpful, but particularly Lorna. Would highly recommend to anyone looking to sell a property...
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Nov 22,2019
Nov 22,2019
0
people found
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Congratulations to Ben Morgan and his team, including Kim, Lorna, Julie and Stephen in the sale of my mother’s house in Sidmouth.
The Sidmouth Bradley’s team all showed resilience, good humour and determination in the face of various setbacks.
Well done to you ...
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Nov 19,2019
Nov 19,2019
1
people found
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this helpful
I'm the buyer of a property being marketed by Bradley's at Sidmouth office. The Agent, Stephen French, has been extremely helpful. I was surprised how much assistance has been provided ... with excellent contacts for workers etc. Nothing has been too much trouble. Ben also helped ...
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Oct 15,2019
Oct 15,2019
1
people found
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this helpful
Ben and the team have been fantastic.
Right from the beginning at our first meeting they made us feel at ease about the selling road ahead of us. we were guided and advised very clearly every step of the way and knew what was happening ...
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Oct 12,2019
Oct 12,2019
1
people found
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this helpful
First Class, helpful service and personnel
Very good service provided in helping us with all our queries raised relating to the property we hoping to purchase. All queries answered promptly.
Because the property was not occupied Bradleys also were able to arrange for us to ...
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Oct 10,2019
Oct 10,2019
1
people found
this helpful
this helpful
The best estate agents ever! Always prompt and reliable! Always follow enquires up and return phone calls. Courteous polite and helpful.
Often go beyond the call of duty to assist with problems.
Thank you, especially to Stephen French....
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Oct 04,2019
Oct 04,2019
0
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Brilliant team from start to finish could not ask for better strongly recommended.Kept me in touch of all developments fully recommended...
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Oct 01,2019
Oct 01,2019
0
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A very straightforward and smooth transition from sale to a short term rental. Issues dealt with quickly and speedily.
Helpful staff...
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Sep 29,2019
Sep 29,2019
0
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The process of buying a house through our local branch of Bradleys Estate Agents has been made so much easier because of the help provided by their staff. They have been very helpful and informative at each step of the procedure and always extremely professional. ...
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Sep 07,2019
Sep 07,2019
1
people found
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Sold my house through Bradleys. They were always professional and friendly. Returned calls and kept me in the loop at all times. I found them helpful at all times during this process. Eased the stress of moving. Would recommend...
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Aug 31,2019
Aug 31,2019
0
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When I was desperately looking for a house to live in Bradley's Sidmouth did more than they should do to help me, I am really great full!...
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Aug 31,2019
Aug 31,2019
0
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We found the service from Bradley's in Sidmouth excellent. Our house sold within 24 hours and from the initial meeting to completion everything went very smoothly. Staff were always helpful and polite and the sale progressed very quickly. We would highly recommend Bradley's to anyone looking ...
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Aug 20,2019
Aug 20,2019
0
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After 8 months with another estate agent and no interest we changed to Bradleys, and from our first three viewings we received 2 offers, of which one we accepted.
Just before exchange of contracts there was a wobble which caused a partial collapse of the chain. Ben ...
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Aug 10,2019
Aug 10,2019
0
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Excellent service from Bradleys of Sidmouth. We used them for our purchase and they were helpful and efficient. Our conveyancing process was tortuous and as I become more stressed both Ben and Stephen became more soothing. They worked hard up and down the chain and ...
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Jul 19,2019
Jul 19,2019
0
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The team at Bradley's are awesome. Ben is a great manager with a wonderful team around him. We had a really frustrating time during the sales process from the other agent and everyone at Bradley's helped to ease the pressure with words of comfort and ...
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Jul 14,2019
Jul 14,2019
0
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Bradley's sidmouth were amazing, constantly keeping me updated, never tiring of my constant and often needless phonecalls. No matter which member of the team I spoke to, they were able to help me and answer any questions, they truly work as a team in every ...
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Jul 13,2019
Jul 13,2019
0
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Quick and clear response to queries, with regular updates.
Organised all other parties involved resulting in a simple speedy purchase of the property....
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Jul 12,2019
Jul 12,2019
1
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Provided us with a very professional service. Always available on the end of the phone and kept us in the loop....
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Julie
(113)
Stephen
(85)
Kim
(60)
Ben
(28)
Francesca
Lesley
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 2:51 PM 05/01/2016 by Bradleys Estate Agents - Sidmo
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
