Enfield, EN3
4.8/5, 93 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Castles Estate Agents | Castles Estate Agents London

“Vince was a star...”

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Nov 08,2019
Minithumbup
By: 'James O'Donnell'
Nov 08,2019
0 people found
this helpful
Vince was a star, really helped me with my purchase and I couldn't have got it done so quickly without him
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Opening Hours
Address

Castles Estate Agents (London)
243\/245 Hertford Road
Enfield
Greater London
EN3 5JJ
020 8804 8000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £143,000 £425,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 51 2 31 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA
Latest Properties
Images & Videos

“Castles Enfield / Vince...”

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Feb 07,2020
Minithumbup
By: 'Ash Ali'
Feb 07,2020
0 people found
this helpful
Dealt with Vince from the very start of our property search in the area. As first time buyers we were rather green to the process and frankly needed a lot of hand holding. Vince quickly put us at ease and took the time to understand ...
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“Vince was a star...”

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Nov 08,2019
Minithumbup
By: 'James O'Donnell'
Nov 08,2019
0 people found
this helpful
Vince was a star, really helped me with my purchase and I couldn't have got it done so quickly without him...
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“Top service...”

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Aug 19,2019
Minithumbup
Ashley
By: 'Roman'
Aug 19,2019
0 people found
this helpful
Whilst I have been property hunting I viewed serveral properties advertised by this particular branch and have met most of their staff. The service I received has been absolutely brilliant and they have been very helpfull answering any queries I may have had. When I ...
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“Castles Enfield Branch made it a very smooth ......”

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Jul 12,2019
Minithumbup
Stephen
By: 'Paul Lynch'
Jul 12,2019
0 people found
this helpful
Castles Enfield Branch made it a very smooth transaction on the sale of our property recently. We was always kept informed of viewings and feedback. Thank you Stephen and all tge team...
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“Selling of my house...”

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Jun 20,2019
Minithumbup
By: 'Lara'
Jun 20,2019
0 people found
this helpful
They are professional, easy to deal with no hassle. The selling was the best part, always informing us on the feedback from potential buyers. The best experience ever....
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“Sale of Flat...”

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Mar 30,2019
Minithumbup
Stephen
By: 'C Richardson'
Mar 30,2019
0 people found
this helpful
Stephen was very knowledgeable and helpful throughout a complex sale. Stephen, Frank and the rest of the team kept me informed throughout the process in a timely manner and did their absolute best to overcome snags and get the sale through. Thank you all!...
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Comment on agent fees
Competitive, and bearing in mind the time, effort and level of service, excellent value.
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“Excellent and Professional Service...”

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Mar 07,2019
Minithumbup
Stephen
By: 'Sue'
Mar 07,2019
0 people found
this helpful
I used Castles Enfield for the sale of my house, I have been extremely pleased with the service I have received from Stephen the Manager and all the staff from the very beginning of putting my house on the market to the end when they ...
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Good
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“Great service...”

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Oct 11,2018
Minithumbup
Ashley
By: 'BTL beginners'
Oct 11,2018
0 people found
this helpful
Thank you Castles for your help and support with our recent BTL purchase. a special thank you to Ashli for always answering emails from not just us but also our solicitor and Mortgage broker, being willing to open the property when we needed to access ...
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Comment on agent fees
NA
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“Stephen Oswick...”

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Sep 08,2018
Minithumbup
Stephen
By: 'Shamaila Qayyoom'
Sep 08,2018
0 people found
this helpful
Stephen was professional throughout the process of selling my house. His knowledge of the industry is great. He has phenomenal communication skills, as he replies back to you as soon as possible. Him and his team are great. 11/10...
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“Fanastic service...”

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Sep 07,2018
Minithumbup
Ashley
Stephen
By: 'Fayzur'
Sep 07,2018
0 people found
this helpful
Ashli was polite and professional when showing the property. Both Ashli and Stephen were quick to respond to any queries and keep me regularly updated. Great service and would recommend!...
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“Excellent Service...”

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Jun 28,2018
Minithumbup
Stephen
Ashley
By: 'Kevin R'
Jun 28,2018
0 people found
this helpful
This is the second property I have sold this year through Castles Estates. I cannot imagine ever using any other agent again. True professionals with a refreshing no nonsense approach and love for what they do. Stephen and Ashley at Enfield are a pleasure to ...
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Comment on agent fees
Good
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“good...”

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May 09,2018
Minithumbup
By: 'Lisa'
May 09,2018
0 people found
this helpful
The service I received from Castles on Hertford road was always professional, the staff were friendly and helpful We did have issues with a buyer initially which wasted a lot of time but The staff at Castles were very honest about the issues and got ...
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Comment on agent fees
The Fees are okay
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“My review...”

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May 06,2018
Minithumbup
Ashley
Stephen
By: 'Satisfied client.'
May 06,2018
0 people found
this helpful
I'm very appreciative of their tenacity after an abortive sale last year. They have good customer service and empathise with the frustrations of selling property....
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Comment on agent fees
The fees appear fair.
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“I am really sorry to say I had really high ......”

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Nov 13,2017
Minithumbdown
By: 'Poor Service'
Nov 13,2017
2 people found
this helpful
I am really sorry to say I had really high expectations from using Castles to sell my home but I was left pretty disappointed. Potential buyers are not properly vetted and then there is a lack of communication after viewings take place. There were a ...
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Comment on agent fees
The fees are fair
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“As a first-time buyer, Ashli made the experience of buyer ......”

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Aug 04,2017
Minithumbup
Ashli
By: 'Despo'
Aug 04,2017
0 people found
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As a first-time buyer, Ashli made the experience of buyer my first flat a good one. She was personable and I never felt like anything was too much trouble....
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“Thank you Stephen and Ashli. You did a great job ......”

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Aug 01,2017
Minithumbup
Stephen
Ashli
By: 'Maria dionisio'
Aug 01,2017
0 people found
this helpful
Thank you Stephen and Ashli. You did a great job selling my flat. Very helpfull and encouraging at all times....
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Comment on agent fees
Good
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“I found all staff to be very informative at all ......”

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Jun 23,2017
Minithumbup
Stephen
Ashli
By: 'Natasha Irvine'
Jun 23,2017
0 people found
this helpful
I found all staff to be very informative at all times and also gave me good advice. I felt like they really cared about my sale, and did their very best to get me the best price...
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Comment on agent fees
The fees were fair
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“Very bad customer service always lying about being on the "......”

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Feb 28,2017
Minithumbdown
Sertac
Alex
By: 'EMMA'
Feb 28,2017
0 people found
this helpful
Very bad customer service always lying about being on the "phone" or in "meetings" they do not return calls and move in random tenants for money without due care to others and lack of consideration for the landlords wishes! Incompetent, neglectful, cold hearted, seem to ...
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Comment on agent fees
Disgraceful. No stars.
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“I placed my property on the market through this Agent ......”

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Feb 27,2017
Minithumbup
Stephen
By: 'CRB'
Feb 27,2017
0 people found
this helpful
I placed my property on the market through this Agent partly as a result of a valuation provided in the past but also on the recommendation of relatives. I was not disappointed. From the first home visit everything was handled in a friendly and professional ...
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Comment on agent fees
I was very comfortable with a fee of 1.25% plus VAT
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“David is an absolute pleasure to work with. Efficient, caring ......”

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Sep 12,2016
Minithumbup
By: 'The Karias'
Sep 12,2016
0 people found
this helpful
David is an absolute pleasure to work with. Efficient, caring and gets the job done! The team are also very helpful. Highly recommended...
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“I have just completed on my flat and want to ......”

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May 27,2016
Minithumbup
Stuart
By: 'Stuard'
May 27,2016
0 people found
this helpful
I have just completed on my flat and want to thank you stuart for being so patient and professional despite many obstacles....
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“From first meeting with both Stephen and David I was ......”

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Mar 21,2016
Minithumbup
Stephen
By: 'KA'
Mar 21,2016
0 people found
this helpful
From first meeting with both Stephen and David I was impressed by there calm, dignified approach to the sale of our property. Supportive without being in the slightest pushy and friendly without being overly chummy their approach led to a smooth and stress free sale. ...
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Comment on agent fees
The fees charged seemed very fair for the high standard of service provided.
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“Excellent service from all involved in our very long sale. ......”

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Mar 21,2016
Minithumbup
Stephen
By: 'Jacqui Robinson'
Mar 21,2016
0 people found
this helpful
Excellent service from all involved in our very long sale. Their patience and expertise were outstanding. A massive thanks to all of you....
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“Excellent staff, amazingly helpful,great personalities kept us informed and ......”

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Mar 12,2016
Minithumbup
Stephen
By: 'Jackie B'
Mar 12,2016
0 people found
this helpful
Excellent staff, amazingly helpful,great personalities kept us informed and would highly recommend. No pushing for the business - great service!...
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Comment on agent fees
Good
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“I initially viewed this property myself as my partner was ......”

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Mar 07,2016
Minithumbup
Stephen
By: 'Cindibeth'
Mar 07,2016
0 people found
this helpful
I initially viewed this property myself as my partner was unavailable for the open day. David kindly arranged for an evening viewing. An offer was put forward and accepted. The whole process was painless. I found both David and Stephen to be very approachable and ...
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Comment on agent fees
N/A
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No image available Stephen
(53)
No image available Ashley
(14)
No image available Ashli
(11)
No image available David
(10)

Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), Enfield EN3 5JJ


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Castles Estate Agents (London)

Branch - Enfield, EN3