Castles Estate Agents (London)
Enfield, EN3
4.8/5, 121 reviews
97% recommended
100% sales valuation accuracy
99% sales fee satisfaction

Property Features

Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

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2024 allAgents People Awards


Latest Reviews

View all Reviews 121
4th Nov 2023
reviewed by 'Nurul'
“When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield ......”
20th Feb 2023
reviewed by 'Salv'
“I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of ......”
6th Feb 2023
reviewed by 'B'
“The best estate agent in Enfield. Bought a flat with them and sold it 10 years later. Really amazing team. Great ......”
27th Jan 2023
reviewed by 'Ehsan Q'
“Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen ......”
20th Dec 2022
reviewed by 'Mr L simmonds'
“Franco and Stephen and the whole team were all very helpful all the way through the sale and kept me ......”
13th Sep 2022
reviewed by 'Jacky'
“Excellent service from start to finish. Everything went smoothly and nothing was too much trouble. Thank you to Stephen, Franco & ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
243\/245 Hertford Road
Enfield
Greater London
EN3 5JJ
020 8804 8000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £135,000 £795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 73 2 34 1 2 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Rankings
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Estate agents
Letting agents
Latest Properties
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“Stephen was very good. He was professional from start to ......”

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Oct 14,2015
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Stephen
By: 'Mish'
Oct 14,2015
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Stephen was very good. He was professional from start to finish. He knew I wanted a quick sale and he made sure the buyer was aware of this. He also kept me up to date with developments. His staff were also very professional and they ...
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“From my first phone call, all the way through to ......”

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Oct 02,2015
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Ashli
By: 'Rachel'
Oct 02,2015
0 people found
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From my first phone call, all the way through to picking up the keys to my wonderful new home, the staff at Castles were friendly, professional, proactive and extremely helpful. Without their support and enthusiasm, I am certain that my purchase would have fallen through. ...
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“From my first phone call, all the way through to ......”

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Oct 02,2015
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Ashli
By: 'Rachel'
Oct 02,2015
0 people found
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From my first phone call, all the way through to picking up the keys to my wonderful new home, the staff at Castles were friendly, professional, proactive and extremely helpful. Without their support and enthusiasm, I am certain that my purchase would have fallen through. ...
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“All members of staff were very professional and knowledgable . Information ......”

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Sep 25,2015
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Stuart
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Alex
By: 'Michael'
Sep 25,2015
0 people found
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All members of staff were very professional and knowledgable . Information provided by the team was always accurate and honest. Their communication was friendly and accommodating....
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“My wife and i would like to thank David and ......”

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Sep 24,2015
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Ashley
By: 'Pedro'
Sep 24,2015
0 people found
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My wife and i would like to thank David and Ashli for all their help following the sale of our property. I purchased my property back in 2006 from David and never lost contact as the service provided at the time was excellent hence we agreed ...
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“If it wasn't for the Enfield team at Castles I ......”

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Sep 23,2015
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Ashli
By: 'Mr'
Sep 23,2015
0 people found
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If it wasn't for the Enfield team at Castles I probably wouldn't have the keys today! A special thanks to Stephen Oswick. The team went above and beyond their role and helped with a smooth transaction. Overall I am very happy with the service from ...
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“Right from the start I found the staff at Castles ......”

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Sep 06,2015
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Stephen
By: 'Joanne'
Sep 06,2015
0 people found
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Right from the start I found the staff at Castles to be polite and respectful, I felt them to be genuine in their helpfulness and positive attitude. I had to sell a property I had recently inherited and didn't have a clue where to start. ...
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“Dear DavidThank you for all your help in purchasing our ......”

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Aug 13,2015
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By: 'Joanna'
Aug 13,2015
0 people found
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Dear David Thank you for all your help in purchasing our first home. Liam and I were happy with the service recieved by you and your team at Castles Enfield. You were efficient and patient with any queries we had. Once again thank you, we ...
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“We would like to say that, it was a pleasure ......”

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Aug 10,2015
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Ashley
By: 'Mr'
Aug 10,2015
0 people found
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We would like to say that, it was a pleasure dealing with Ashli. She was professional & courteous throughout the process. Although Castles were acting on behalf of the vendor, and this is the first property we have purchased from them, we were made to feel ...
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“The agent was very professional. They followed up viewings very ......”

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Aug 10,2015
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Stephen
By: 'R'
Aug 10,2015
0 people found
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The agent was very professional. They followed up viewings very quickly and were proactive all the way through to exchange of contracts.I would definitely use them again...
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Comment on agent fees
Very reasonable
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“I have been a castles tenant for over two years. ......”

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Jul 06,2015
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Alex
By: 'GERARD'
Jul 06,2015
0 people found
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I have been a castles tenant for over two years. During the period I have dealt mostly with alex. Alex has demonstrated great customer service skills. He is thorough, professional and very deligent. His attention to details and memory is amazing to say the least. ...
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Comment on agent fees
NORMAL
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“We chose Castles to manage our first rental property because ......”

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Jun 21,2015
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Alex
By: 'J'
Jun 21,2015
0 people found
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We chose Castles to manage our first rental property because of the good reputation of Alex Philippou. We wanted quality tenants for a quality property. Alex has proven to be very reliable and professional - guiding us through the process and explaining the details. Suitable ...
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“David was excellent from the get go. I often meet ......”

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Apr 02,2015
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By: 'Wayne'
Apr 02,2015
0 people found
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David was excellent from the get go. I often meet estate agents who's integrity is questionable for a quick sale. David was honest and open about the property and more than anything was not pushy, this was a big factor in the decision on my ...
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“From the first appointment to value our flat with Stephen ......”

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Apr 02,2015
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Stephen
By: 'CathyGM'
Apr 02,2015
0 people found
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From the first appointment to value our flat with Stephen Oswick over a year and then working on our Sale from Nov 2015 to Mar 2015 with David May and indeed afterwards - I have nothing but positive things to say about Castles. They were always quick ...
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“I had a very bad experience with a well known ......”

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Mar 30,2015
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Ashli
By: 'Early'
Mar 30,2015
0 people found
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I had a very bad experience with a well known High Street Estate Agent after asking them to sell my property, I found their staff to be very unproffessional and rude. That is when I went to Castles Estate Agent, Enfield Highway for their help. ...
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Comment on agent fees
Well deserved.
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“I sold my property with Castles after evaluating many different ......”

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Feb 05,2015
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By: 'S'
Feb 05,2015
0 people found
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I sold my property with Castles after evaluating many different agents. I found their evaluation to be realistic, all viewings accompanied and timely feedback and a professionalism of a very high standard throughout the entire process. I would not hesitate to recommend their team if ...
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“Stephen and his team at Castles were very professional and ......”

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Jan 19,2015
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Stephen
By: 'Mr'
Jan 19,2015
0 people found
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Stephen and his team at Castles were very professional and helpful throughout the sales process of my home. Although the sale took a little longer than I had anticipated, Stephen kept me informed with regular updates and was able to provide his expert advice & knowledge ...
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“From the point we met with Stephen from Castles during ......”

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Jan 16,2015
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Stephen
By: 'Reaz'
Jan 16,2015
0 people found
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From the point we met with Stephen from Castles during our initial meeting and valuation we felt we were in trusted hands. Our sale which was secured within 3 weeks of the property going on the market and was handled with the upmost professionalism. We certainly ...
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“We found Stephen Oswick extremely professional and helpful and met ......”

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Dec 19,2014
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Stephen
By: 'Sue'
Dec 19,2014
0 people found
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We found Stephen Oswick extremely professional and helpful and met our expectations. Stephen kept us up-to-date on a regular basis and chased the buyers and their solicitors to move the sale on. Stephen delivered in every aspect on the sale of our property and we ...
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“Castles made every aspect of the selling process as painless ......”

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Dec 08,2014
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Stephen
By: 'Ray'
Dec 08,2014
0 people found
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Castles made every aspect of the selling process as painless as possible. They were professional, gave good advice, were accessible at all times and kept me informed throughout. I would recommend them without hesitation....
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Comment on agent fees
Very fair fees for the excellent service provided.
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“Stephen arrived on time for first meeting and was happy ......”

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Dec 06,2014
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Stephen
By: 'Liz'
Dec 06,2014
0 people found
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Stephen arrived on time for first meeting and was happy to arrange an open day which was our preferred approach. We had multiple offers from the open day including two at the asking price. Stephen presented them to us in order of preference and we ...
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“I am a landlord and I have had amazing service ......”

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Nov 23,2014
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Alex
By: 'Alex'
Nov 23,2014
0 people found
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I am a landlord and I have had amazing service from Alex Phillippou and rest the team at Castle Edmonton. Alex was extremely professional, friendly and helpful from the very beginning. He always gave me feedback and was at the end of the phone when ...
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“Castles (Enfield) recently acted for our family in the sale ......”

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Oct 05,2014
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Stephen
By: 'Jillian'
Oct 05,2014
0 people found
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Castles (Enfield) recently acted for our family in the sale of a property. We were extremely impressed with the professionalism and service received from Castles, which was important to us as we had been very badly let down by a previous agent. Stephen Oswick and ...
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“Castles were incredibly professional all the way through the property ......”

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Oct 04,2014
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Stephen
By: 'Claire'
Oct 04,2014
0 people found
this helpful
Castles were incredibly professional all the way through the property sale. Calls were also answered promptly and they were helpful in what was a lengthy conveyancing process. They fostered strong relationships with the buyer and buyer's solicitor to allow the sale to progress. They delivered ...
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“Castles have just sold my house in Edmonton London I ......”

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Sep 30,2014
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Stuart
By: 'Steve'
Sep 30,2014
0 people found
this helpful
Castles have just sold my house in Edmonton London I found it very easy with there help I would highly recommend Stuart for estate agent of the year he got me every thing I asked for...
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Comment on agent fees
Very fair
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“Found the guys at castles to be extremely friendly and ......”

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Sep 27,2014
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By: 'R'
Sep 27,2014
0 people found
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Found the guys at castles to be extremely friendly and professional. Would defiantly consider using them if ever selling on...
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“Good experience with Castles and clear communication throughout the exchange. ......”

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Sep 22,2014
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By: 'Sumit'
Sep 22,2014
0 people found
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Good experience with Castles and clear communication throughout the exchange. Staff were always helpful and assisted when required. Will recommend to other buyers and sellers....
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“As a buyer, I wanted a sense that though acting ......”

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Sep 17,2014
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Stuart
By: 'Hugh'
Sep 17,2014
0 people found
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As a buyer, I wanted a sense that though acting for their client, the agent was also acting fairly as an intermediary between us. Also I wanted to 'get the job done' without having the agent on my back. We felt that Stuart scored well ...
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“I found Castles to be professional and helpful. Stephen Oswick ......”

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Sep 14,2014
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Stephen
By: 'Frances'
Sep 14,2014
0 people found
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I found Castles to be professional and helpful. Stephen Oswick in particular helped keep the momentum going by chasing solicitors and even asked my mortgage adviser to intervene at one point to chase on a document from my mortgage provider which was causing delays. I ...
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“Very smooth purchase. Even though it was slightly delayed by ......”

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Aug 24,2014
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Ashli
By: 'Seb'
Aug 24,2014
0 people found
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Very smooth purchase. Even though it was slightly delayed by the top end of the chain, Ashli kept us in the loop, and put up with repeated requests to view at short notice. All in all, pretty drama free....
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No image available Ashli
(15)
No image available David
(10)

Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), Enfield EN3 5JJ



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