Castles Estate Agents (London)
4.9/5, 925 reviews
98% recommended
96% sales valuation accuracy
97% sales fee satisfaction



Property Features

Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

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2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £34,000 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 0 72 3 452 4 315 3 18 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“The whole team were very helpful and it was e......”

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Jun 09,2022
Minithumbup
Ashley
Stephen
By: 'Teresa Khan'
Jun 09,2022
0 people found
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The whole team were very helpful and it was easy to contact them. They helped me with completing forms and getting in touch with my solicitor. I would recommend them to anyone buying or selling a house...
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“This retirement flat was a good little proper......”

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Jun 09,2022
Minithumbup
Ashley
Franco
By: 'David'
Jun 09,2022
0 people found
this helpful
This retirement flat was a good little property but by definition, of limited appeal. Castles procured a steady flow of viewings and found a suitable buyer. They gave feedback on viewings which was helpful and it was obvious they were proactive. Once the buyer was ...
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“A highly professional, understanding and practically-minded service...”

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May 31,2022
Minithumbup
David
By: 'C/o Charlie McNelly'
May 31,2022
0 people found
this helpful
This was my first experience of agents as a buyer, and it was a very very positive one. Ela was fantastic, super responsive to my questions and concerns, and bringing in David for support and advice when required. A highly professional, understanding and practically-minded service. ...
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“Great Service...”

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May 20,2022
Minithumbup
Alex
Sertac
By: 'No'
May 20,2022
0 people found
this helpful
I recently instructed Castles (the Hertford Road, Edmonton branch) to let out my apartment. Alex and his team were super friendly, efficient and professional, leading me through the whole process and finding a tenant at what was a stressful time for me. All enquiries were ...
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“Excellent service! I can't thank Oliver and P......”

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May 12,2022
Minithumbup
By: 'H I'
May 12,2022
0 people found
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Excellent service! I can't thank Oliver and Portia enough for their expertise, kindness and support from start to end! Thank you! They were very professional, thorough and understanding throughout the whole process. We've privately rented for 7 years yet this has been the best service we've ...
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“Everyone I met at castles, Hertford Rd Edmont......”

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May 11,2022
Minithumbup
By: 'Cecilia'
May 11,2022
0 people found
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Everyone I met at castles, Hertford Rd Edmonton was fantastic, their readiness to help if there’s a problem and never shy away from any situation. They always welcome me with open arms and that made me feel welcome. Their inter-personal services are second to ...
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“Josh and David were really fantastic during t......”

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Apr 29,2022
Minithumbup
Josh
David
By: 'Jonathan'
Apr 29,2022
0 people found
this helpful
Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, but having Josh pushing them tactfully was a huge help. Really appreciate the tailored service and care that Josh and David gave. First class service....
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“Ms Debby Cheung...”

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Apr 14,2022
Minithumbup
By: 'Debby Cheung'
Apr 14,2022
0 people found
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I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies regarding my rental issues and all were taken care immediately. This is an agency i would want to rent or buy again in future! Special ...
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“I recently rented a flat with Castles using t......”

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Apr 05,2022
Minithumbup
Alex
By: 'Helen'
Apr 05,2022
0 people found
this helpful
I recently rented a flat with Castles using the Edmonton branch and my family have had a long connection using them as an agency. Right from the first meeting with Alex to discuss renting my property, the conduct was very professional and continued so throughout ...
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“A1 service from start to finish...”

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Mar 29,2022
Minithumbup
Stephen
Franco
By: 'Natalie'
Mar 29,2022
0 people found
this helpful
A1 service from start to finish. I had 4 estate agents come to give valuations, Stephen stood out from the rest right from the start. He was punctual, had done his research, was knowledgeable and professional, without being pushy. Castles kept us up to date every ...
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“Great service...”

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Mar 05,2022
Minithumbup
By: 'Adrian'
Mar 05,2022
0 people found
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From start to finish of the house purchase Frank (Franco Tona) was an absolute pleasure to communicate with. He was professional, efficient and friendly throughout the process. He always kept us in the loop with every development. Frank chased all parties where needed to get ...
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“I thought the sale of the house was going to ......”

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Jan 25,2022
Minithumbup
Nof
By: 'Jim'
Jan 25,2022
0 people found
this helpful
I thought the sale of the house was going to be a headache until I was introduced to Nof. He took complete control of the sale. Having experienced his knowledge, energy and enthusiasm at the first meeting I thought this guy is too good to ...
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“Great experience throughout the whole process....”

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Dec 21,2021
Minithumbup
Ashli
Stephen
By: 'Dino'
Dec 21,2021
0 people found
this helpful
I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in particular both Ashli and Stephen who were always responsive, supportive, and able to advise on complex situations with a calm and personable approach. Without ...
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“Excellent service...”

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Nov 26,2021
Minithumbup
Stuart
By: 'Linda'
Nov 26,2021
1 people found
this helpful
Very impressed with the service I received Efficient but low key Staff were very helpful and understanding - especially Stuart Would certainly use again and recommend to friends....
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“Castle highly recommended...”

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Nov 15,2021
Minithumbup
By: 'toby'
Nov 15,2021
0 people found
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I've been using Castles for years, I bought a flat through them and a few years later rented it out with Castles managing it for me. I was abroad for some of this period, and at all times Castles have managed the whole process with ...
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“I cannot thank Castles enough. They helped an......”

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Nov 06,2021
Minithumbup
Stephen
Franco
By: 'Tiziana'
Nov 06,2021
0 people found
this helpful
I cannot thank Castles enough. They helped and guided me through the process of selling. They listened and provided suggestions towards the valuation that was realistic and achievable. Throughout the sale, nothing was too much trouble for Stephen and Frank and any questions I had ...
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“Since getting into direct contact with Alex a......”

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Oct 10,2021
Minithumbup
Alex
By: 'Jasveer'
Oct 10,2021
0 people found
this helpful
Since getting into direct contact with Alex at Castles, he's been fantastic & professional. No question was a silly question and he had and continued to help. I did have an issue with another agent but when I spoke to Alex he resolved this and ensured ...
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“Great service throughout the whole process. W......”

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Oct 07,2021
Minithumbup
Stephen
Franco
By: 'Gio'
Oct 07,2021
0 people found
this helpful
Great service throughout the whole process. Would recommend Castles to anyone looking to sell their home. The process to arrange viewings was extremely quick and contacting Stephen or Franco was quick. Both staff members polite, friendly, explained anything I needed help with....
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“The service was excellent. The manager Stephe......”

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Sep 20,2021
Minithumbup
Ashley
By: 'Iris'
Sep 20,2021
0 people found
this helpful
The service was excellent. The manager Stephen was very helpful and was always available to respond to queries very quickly. Staff were also positive and helpful. It was a very good experience and would highly recommend the team for future business....
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“Highly recommended for selling and buying...”

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Aug 18,2021
Minithumbup
Max
By: 'Tim'
Aug 18,2021
0 people found
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I've now bought and sold through the Castles Hackney/Clapton branch and can't recommend them highly enough - they know the area and its housing stock better than anyone and are a pleasure to work with. Max managed my recent sale and was extremely professional ...
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“Enfield branch...”

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Jul 28,2021
Minithumbup
Stephen
Franco
By: 'Rachel'
Jul 28,2021
0 people found
this helpful
The staff at the Enfield branch were amazing throughout the sale of our old home, and the purchase of our new one. They were very helpful and patient, and really lovely when it came to the viewings and handling everything. Highly recommend them as an ...
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“Very pleased with service....”

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Jul 26,2021
Minithumbup
Stephen
By: 'Tim'
Jul 26,2021
0 people found
this helpful
Due to covid and other delays (not Castle's fault!) it took quite a while to sell my property, but throughout I was very pleased with the commitment the Castles team gave to me. Stephen and Frank gave good advice and were supportive all the way ...
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“Selling with Castles...”

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Jul 13,2021
Minithumbup
Josh
David
By: 'Besnik Hasbahta'
Jul 13,2021
0 people found
this helpful
I recently sold a flat with castles as my agents and they were amazing. I ran into a few issues with the buyers and Hackney council but Josh and David always kept on top of everything. They were always available either by phone or by ...
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“Top top agents, highly recommend...”

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Jul 09,2021
Minithumbup
David
Josh
By: 'JW'
Jul 09,2021
0 people found
this helpful
David, Josh, Max and team were fantastic. I sold 2 properties with them recently and they did everything they could to make the process as smooth as possible keeping me reassured throughout. “Leave it with me” is what David would often say, I did, and every ...
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“Castles in SE London...”

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Jul 09,2021
Minithumbup
David
By: 'John and Jo'
Jul 09,2021
0 people found
this helpful
very quick to market. Efficient, to the point, we got 4 viewings on 1st day of viewings. Offers in by end of week, sealed bids and done. Houses on the same street are still selling a month later! Was involved and sensible on the pre-marketing stage ...
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“It took me constant chase to finally get a vi......”

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Jul 07,2021
Minithumbdown
By: 'DJ'
Jul 07,2021
0 people found
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It took me constant chase to finally get a viewing due to their limited office location and lettings agent. After my viewing I gave an offer on 1 bed apartment near Seven sister station with asking pricing. I had to chase again Sertac the letting agent ...
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“Great agency and staff...”

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Jun 30,2021
Minithumbup
Alex
By: 'Nimet'
Jun 30,2021
0 people found
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They are really professional. Whenever we have an issue with the flat, they always sort it out immediately. Feeling really happy and lucky as we rented flat from them. Many thanks to Alex and his team....
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“Max at Castles...”

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Jun 30,2021
Minithumbup
Max
By: 'Lynda'
Jun 30,2021
0 people found
this helpful
Max was our point of contact at Castles he was excellent throughout the selling process and we cannot recommend him and the team at Castles highly enough. Max worked tirelessly on our sale going through and nothing seemed too much for him even when there ...
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“We bought the house through Castles Enfield. ......”

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Jun 27,2021
Minithumbdown
Ashley
By: 'Natalia'
Jun 27,2021
0 people found
this helpful
We bought the house through Castles Enfield. Team was fantastic throughout the process. I was impressed with Stephen, Ashli and Franco on the quick responses and their professionalism. Definitely would recommend to all my friends. Thank you Castles for all your help and support on ...
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“Working with David and Max was a pleasure: it......”

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Jun 22,2021
Minithumbup
Max
By: 'Hilary'
Jun 22,2021
0 people found
this helpful
Working with David and Max was a pleasure: it was clear they knew the area and the market, had a good strategy, then brought in multiple viewings which resulted in a handful of offers. Max dealt with the sale and was always reassuring, trustworthy and ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London)

Individual Branch Awards

London, E5

London, N9

London, N13

Enfield, EN3


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