100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 31,2019
Oct 31,2019
0
people found
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this helpful
Highly professional, reliable and trustworthy letting agent. Great communication and would recommend them to anyone looking for letting services in Leicester. Thank you!
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Oct 31, 2019
Many thanks for using Anderson's Kieran. We appreciate you taking the time to post a review of our services.
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Latest Reviews
16th Feb 2021
reviewed by 'Dominic Henry'
16th Jun 2020
reviewed by 'Samira'
28th Mar 2018
reviewed by 'Ben'
Opening Hours
Address
Anderson Lettings
96 Charles Street
Leicester
Leicestershire
LE1 1FB
0116 251 1411
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £455 | £775 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- LE8 0QJ
- Leicester
- LE2
- LE8
- Leicestershire
- LE18
- LE3
- LE7
- LE5
- LE5
- LE8 0QJ
- LE8 0QJ
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Nov 01,2024
Nov 01,2024
0
people found
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this helpful
The team at Anderson's were lovely. Starting from my initial pre-viewing appointment to the actual viewing and subsequent actions till I finally secured the flat.
They kept me updated all the way and were able to provide answers to all my questions.
I've now moved ...
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Aug 24,2021
Aug 24,2021
0
people found
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this helpful
Anderson’s Lettings - very professional, prompt, helpful and knowledgeable.
Nothing too much trouble and flexible in approach.
I am renting a property out in near future and Chris’s recommendations were invaluable in getting me to the point to rent
Great company and service. ...
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Feb 16,2021
Feb 16,2021
0
people found
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Anderson's are extremely efficient, friendly and fair to their rental tennants as you would expect of any estate agent. What seperates my experience with them from other estate agents in their added support throughout the tenancy period, the amazingly quick responses to any issue that ...
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Feb 16, 2021
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(1)
Thank you for your kind comments Dominic. We have passed on your feedback to Justin and the team. We wish you well with your move and thank you for using Anderson's for the last two years. ...
Jun 16,2020
Jun 16,2020
0
people found
this helpful
this helpful
Professional and reliable letting agent. It’s was my first time renting from Anderson Lettings and the service was excellent. Friendly and helpful staff. I would definitely rent again from Anderson Lettings and recommend to others....
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Jun 16, 2020
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Thank you for taking the time to post this review Samira. We’re glad you enjoyed your time at the property and happy with our services. Your comments have been shared with the Anderson’s team. Good luck in your new home ...
Oct 31,2019
Oct 31,2019
0
people found
this helpful
this helpful
Highly professional, reliable and trustworthy letting agent. Great communication and would recommend them to anyone looking for letting services in Leicester. Thank you!...
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Oct 31, 2019
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Many thanks for using Anderson's Kieran. We appreciate you taking the time to post a review of our services. ...
Mar 28,2018
Mar 28,2018
1
people found
this helpful
this helpful
I have rented properties with Andersons over the years and have always returned, not only because of the service the business provide, but the calibre of property on their records. With so many property's on the market it is hard at the best of times ...
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Mar 28, 2018
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Thanks so much for these very kind words Ben. It has been a pleasure dealing with you and wish you well in your new property. ...
Jan 31,2018
Jan 31,2018
1
people found
this helpful
this helpful
If your an apprehensive new landlord like myself you can be reassured by choosing Andersons- from start to finish they won't let you down. Highly experienced and the directors having such a hands on approach and a thorough vetting process of potential tenants prevents any ...
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Feb 01, 2018
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Thank you for taking the time to post a review Emma. Its been a pleasure helping you prepare your property for letting, guiding you through the process of offering your lovely property to let and moving a fully referenced tenant in. Thanks for using Anderson's. ...
May 31,2017
May 31,2017
1
people found
this helpful
this helpful
Super letting agent. Always friendly, helpful and professional. Great knowledge of local valued tradespeople for repairs and maintenance.
Chris always ready with valued advice. Great ommunications with office staff.
Peace of mind...
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Comment on agent fees
Entirely reasonable
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Jun 01, 2017
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Anne, thank you for your very kind words. It has been a pleasure letting and managing your property investment for the last 8 years. Your business is very much appreciated by myself, Joanne and the rest of the team. Chris ...
Vendor Fees
N/ALandlord Fees
12%+VAT (14.4%) and set up chargesTenant Fees
Nil Last updated at 21/05/2024, 4:56 PM by Christopher AndersonComplaints Procedure
In-House Complaints Procedure
We are committed to the highest possible standards of service to our customers. However, when something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally be dealt with by an office manager who will review the details of your complaint. A formal outcome of your complaint will be sent to you within 15 working days of sending the acknowledgement letter.
3. If, at this stage, you are still not satisfied, you should contact us again and we will arrange a separate review to take place by a director of the company.
4. We will write to you within 15 working days of your request for a review, confirming our final viewpoint.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel. 01722 333 306 - Web www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint, including evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house procedure, before being submitted for an independent review.
Last updated at 3:56 PM 21/05/2024 by Christopher Anderson
We are committed to the highest possible standards of service to our customers. However, when something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally be dealt with by an office manager who will review the details of your complaint. A formal outcome of your complaint will be sent to you within 15 working days of sending the acknowledgement letter.
3. If, at this stage, you are still not satisfied, you should contact us again and we will arrange a separate review to take place by a director of the company.
4. We will write to you within 15 working days of your request for a review, confirming our final viewpoint.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel. 01722 333 306 - Web www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint, including evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house procedure, before being submitted for an independent review.
