Melville & Co
East Molesey, KT8
1/5, 7 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Very rude, unprofessional, don’t seem to real......”

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Aug 02,2019
Minithumbdown
By: 'Tracey'
Aug 02,2019
5 people found
this helpful
Very rude, unprofessional, don’t seem to really care, have dealt with them for years and nothing changes.
The staff answering the phone just talk down to you as though you are nobody. Manage Highcroft and Craigside, have asked residents to get fire checks on our front doors and amend when should be their responsibility as unable to change without their permission. Would definitely advise not to use this company.
Was this helpful? Yes
By: S Byers
Jun 26, 2020
They 'manage' Felbridge Court near Heathrow, and Bookham Court near well Bookham Surrey.
By: S Byers
Jun 25, 2020
Highcroft and Craigside. What other properties do they manage? At least one block in East Anglia / Essex. And a block near Heathrow?
By: Nigel
Jan 25, 2020
Hi Tracey - thanks for your comment. After paying a large amount of service charge January 2019 on a one bedroom flat in East Croydon. Just before Christmas billed by Melville & co for EXCESS service charge of £799. I am getting legal advice as I consider the agents service to us in this block as v poor.

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Opening Hours
Address

Melville & Co
37-39 Walton Road
East Molesey,East Molesey
Surrey
KT8 0DH
020 8979 0971

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 4 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Washing machine broke down, we emailed them expecting them to ......”

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May 07,2022
Minithumbdown
Clifford
By: 'Mohammed'
May 07,2022
1 people found
this helpful
Washing machine broke down, we emailed them expecting them to get back to us within 24-48 hours. They didn't get back to us until the following Friday a whole week has passed for us without a washing machine and 4 days after we emailed them. Left ...
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“Very rude, unprofessional, don’t seem to real......”

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Aug 02,2019
Minithumbdown
By: 'Tracey'
Aug 02,2019
5 people found
this helpful
Very rude, unprofessional, don’t seem to really care, have dealt with them for years and nothing changes. The staff answering the phone just talk down to you as though you are nobody. Manage Highcroft and Craigside, have asked residents to get fire checks on ...
read full review
Was this helpful? Yes
By: S Byers
Jun 26, 2020
View all comments (3)
They 'manage' Felbridge Court near Heathrow, and Bookham Court near well Bookham Surrey. ...

“Leaseholders treated with arrogant disdain ......”

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Nov 30,2018
Minithumbdown
By: 'Felbridge'
Nov 30,2018
4 people found
this helpful
Melville & Co - Appalling / Arrogant / Incompetent / Unprofessional / Rude Melville & Co. East Molesey Surrey KT8 0DH Tel.: 020 3641 5603. See "Felbridge Court" on Wordpress / Facebook / Yahoo Groups. ==== Felbridge Court is a block of 1960s built block of 36 flats in Harlington, UB3 5EP. It is managed by Melville & Co. ...
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“We concur with the above. They manage Felbridge Court i ......”

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Dec 20,2017
Minithumbdown
By: 'FelbridgeRA'
Dec 20,2017
7 people found
this helpful
We concur with the above. They manage Felbridge Court i Harlington. In August a survey of the fire doors found that most were defective. Nothing was done. Eventually Hillingdon Fire Service was contacted who agreed with residents concerns. Melville contracted KNK to fix the doors. ...
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“The worst ever Estate or Property Management Company in the ......”

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May 06,2017
Minithumbdown
By: 'Mike'
May 06,2017
9 people found
this helpful
The worst ever Estate or Property Management Company in the U.K. They don't have a clue about how to manage the properties.... We all Tenants are suffering in such a cold flats here with so much mould issues & they don't want to do anything ...
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By: CJB
Oct 28, 2018
View all comments (1)
I concur with all comments. Melville staff are ignorant, rude, dismissive and arrogant. The manager of our block of flats has not even been to view the property she's managing. This makes it impossible to describe issues of concern. Frequently when we complain she (a school girl on work experience?) hasn't a clue what we are talking about. We are paying £8 grand for her useless services. Letters and emails are rarely if ever responded to. Even a solicitor's letter was ignored. There is little c ...

“It took over 8 years to get them to change the ......”

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Sep 26,2013
Minithumbdown
By: 'JS'
Sep 26,2013
14 people found
this helpful
It took over 8 years to get them to change the insurers who very expensive to one which was a lot more aligned to market rates. Unfortunately many of the leaseholders are elderly and want an easy life, so changing is not an easy proposition at ...
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“Avoid them like the plague. Melville & Co. are the most ......”

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Apr 11,2011
Minithumbdown
By: 'LVTPending'
Apr 11,2011
12 people found
this helpful
Avoid them like the plague. Melville & Co. are the most arrogant and incompetent estate agents / managing agents we have ever come across. They have consistently refused to provide audited service charge accounts to leaseholders of at least one block of flats they manage, and during ...
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Awards won by Melville & Co, East Molesey KT8 0DH



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