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Nov 30,2018
Nov 30,2018
4
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Melville & Co - Appalling / Arrogant / Incompetent / Unprofessional / Rude
Melville & Co. East Molesey Surrey KT8 0DH Tel.: 020 3641 5603. See "Felbridge Court" on Wordpress / Facebook / Yahoo Groups.
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Felbridge Court is a block of 1960s built block of 36 flats in Harlington, UB3 5EP. It is managed by Melville & Co. of East Molesey. The freeholder is a director. Also one Derick Zabban is a director and is their surveyor of long standing. They proclaim to be experts in party wall issues.
However one flat no. 3 has been leaking water from its bathroom for at least the last 6 months, likely longer. The water has made the party wall damp and the water has now permeated into the adjacent flat 4 making the living room carpet sodden. This issue has been raised with Melville & Co. - the managing agents - numerous times. All emails with images have been routinely ignored. The 'manager' of Felbridge Court persists in claiming that flat 3 and flat 4 are on the top floor (they are both on the ground floor), &/or that flat 3 is above flat 4. APPARENTLY SHE HAS NEVER EVER VISITED THE PROPERTY.
The issue has now been raised using Melville's & Co.'s formal "Complaints Handling Process" - which we believe was unethically and unprofessionally intercepted, and responded to by office staff who got the details completely wrong.
On various websites it is proudly proclaimed that Melville & Co. and its RICS qualified surveyor are experts at party wall issues. So we leaseholders are wondering why the situation has been allowed to continue for so long at Felbridge Court.
The letting agents for flat 3 - Charrison Davis - have also promised action but nothing has eventuated to date.
Another flat 11 is also leaking raw human waste from the bathroom toilet, again nothing is being done.
Meanwhile the water leaks from flat 3 continue and have now seeped through the party wall into flat 4's bedroom. The carpet in flat 4 - next to the party wall - is now well saturated. The photos taken this morning show the VERY wet carpet in flat 4 lifted up to show the mold underneath.
Bearing in mind that some flats in the block also suffer from toxic black mold, are damp, and expensive to heat, such water ingress is very serious.
IT IS ALSO AGAINST THE TERMS OF THE LEASE for water to permeate through a party wall into another flat.
It is evident that the elderly leaseholder of flat 4 - who is not well at all - is stressed out by this issue especially being ignored by Melville & Co. and Charrison Davis staff. Indeed it appears that leaseholders and tenants of Felbridge Court are held in complete and arrogant disdain by the freeholder, staff of the managing agents, and the letting agents of flat 3.
====
Melville & Co. East Molesey Surrey KT8 0DH Tel.: 020 3641 5603. See "Felbridge Court" on Wordpress / Facebook / Yahoo Groups.
====
Felbridge Court is a block of 1960s built block of 36 flats in Harlington, UB3 5EP. It is managed by Melville & Co. of East Molesey. The freeholder is a director. Also one Derick Zabban is a director and is their surveyor of long standing. They proclaim to be experts in party wall issues.
However one flat no. 3 has been leaking water from its bathroom for at least the last 6 months, likely longer. The water has made the party wall damp and the water has now permeated into the adjacent flat 4 making the living room carpet sodden. This issue has been raised with Melville & Co. - the managing agents - numerous times. All emails with images have been routinely ignored. The 'manager' of Felbridge Court persists in claiming that flat 3 and flat 4 are on the top floor (they are both on the ground floor), &/or that flat 3 is above flat 4. APPARENTLY SHE HAS NEVER EVER VISITED THE PROPERTY.
The issue has now been raised using Melville's & Co.'s formal "Complaints Handling Process" - which we believe was unethically and unprofessionally intercepted, and responded to by office staff who got the details completely wrong.
On various websites it is proudly proclaimed that Melville & Co. and its RICS qualified surveyor are experts at party wall issues. So we leaseholders are wondering why the situation has been allowed to continue for so long at Felbridge Court.
The letting agents for flat 3 - Charrison Davis - have also promised action but nothing has eventuated to date.
Another flat 11 is also leaking raw human waste from the bathroom toilet, again nothing is being done.
Meanwhile the water leaks from flat 3 continue and have now seeped through the party wall into flat 4's bedroom. The carpet in flat 4 - next to the party wall - is now well saturated. The photos taken this morning show the VERY wet carpet in flat 4 lifted up to show the mold underneath.
Bearing in mind that some flats in the block also suffer from toxic black mold, are damp, and expensive to heat, such water ingress is very serious.
IT IS ALSO AGAINST THE TERMS OF THE LEASE for water to permeate through a party wall into another flat.
It is evident that the elderly leaseholder of flat 4 - who is not well at all - is stressed out by this issue especially being ignored by Melville & Co. and Charrison Davis staff. Indeed it appears that leaseholders and tenants of Felbridge Court are held in complete and arrogant disdain by the freeholder, staff of the managing agents, and the letting agents of flat 3.
====
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Opening Hours
Address
Melville & Co
37-39 Walton Road
East Molesey,East Molesey
Surrey
KT8 0DH
020 8979 0971
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
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May 07,2022
May 07,2022
1
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Washing machine broke down, we emailed them expecting them to get back to us within 24-48 hours. They didn't get back to us until the following Friday a whole week has passed for us without a washing machine and 4 days after we emailed them. Left ...
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Aug 02,2019
Aug 02,2019
5
people found
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Very rude, unprofessional, don’t seem to really care, have dealt with them for years and nothing changes.
The staff answering the phone just talk down to you as though you are nobody. Manage Highcroft and Craigside, have asked residents to get fire checks on ...
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Jun 26, 2020
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(3)
They 'manage' Felbridge Court near Heathrow, and Bookham Court near well Bookham Surrey. ...
Nov 30,2018
Nov 30,2018
4
people found
this helpful
this helpful
Melville & Co - Appalling / Arrogant / Incompetent / Unprofessional / Rude
Melville & Co. East Molesey Surrey KT8 0DH Tel.: 020 3641 5603. See "Felbridge Court" on Wordpress / Facebook / Yahoo Groups.
====
Felbridge Court is a block of 1960s built block of 36 flats in Harlington, UB3 5EP. It is managed by Melville & Co. ...
read full review
read full review
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Dec 20,2017
Dec 20,2017
7
people found
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this helpful
We concur with the above. They manage Felbridge Court i Harlington. In August a survey of the fire doors found that most were defective. Nothing was done. Eventually Hillingdon Fire Service was contacted who agreed with residents concerns. Melville contracted KNK to fix the doors. ...
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May 06,2017
May 06,2017
9
people found
this helpful
this helpful
The worst ever Estate or Property Management Company in the U.K. They don't have a clue about how to manage the properties.... We all Tenants are suffering in such a cold flats here with so much mould issues & they don't want to do anything ...
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Oct 28, 2018
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(1)
I concur with all comments. Melville staff are ignorant, rude, dismissive and arrogant. The manager of our block of flats has not even been to view the property she's managing. This makes it impossible to describe issues of concern. Frequently when we complain she (a school girl on work experience?) hasn't a clue what we are talking about. We are paying £8 grand for her useless services. Letters and emails are rarely if ever responded to. Even a solicitor's letter was ignored. There is little c ...
Sep 26,2013
Sep 26,2013
14
people found
this helpful
this helpful
It took over 8 years to get them to change the insurers who very expensive to one which was a lot more aligned to market rates.
Unfortunately many of the leaseholders are elderly and want an easy life, so changing is not an easy proposition at ...
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Apr 11,2011
Apr 11,2011
12
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Avoid them like the plague. Melville & Co. are the most arrogant and incompetent estate agents / managing agents we have ever come across. They have consistently refused to provide audited service charge accounts to leaseholders of at least one block of flats they manage, and during ...
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