1 Star Review
May 14,2019
By:
'S'
May 14,2019
Branch: Plymouth, 3-5 Woolwell Crescent
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PL6
Branch: Plymouth, 3-5 Woolwell Crescent
Sales (as a Vendor)
Postcode: PL6
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My husband and I have been left feeling very disappointed with the sale of our property through Lawson, Woolwell branch.
We previously sold a property with Lawson, Mutley branch and my goodness what a difference and not in a good way either! The Mutley branch were incredibly professional in their approach and communication.
Unfortunately, this has not been the case with the Lawson, Woolwell branch.
We have not been updated on things not even so much as an email to say we had exchanged and completed...very poor indeed!!
The whole process has been unprofessional and the Woolwell branch in comparison is something like a circus act to be honest.
We would not recommend them to anyone, ever!!
They really need to learn a lot from the branch @Mutley.
Thank goodness we wash our hands with them this week.
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Thank you for your honest review. Thankfully poor reviews like this are few and far between but whilst it’s never nice to hear that we have failed in our own high standards as a market leading company, negative reviews serve to keep us on our toes and review our processes if the review warrants.
On this occasion we got off to a great start with the sales team obtaining an agreed price £3000 over the asking price - but the communication of our after sales team seems to of failed you in a few areas and for that we are deeply sorry. As always we are keen to learn from mistakes and better our service to our clients and we have identified a few areas where we can improve our process and offering. Thank you again for your candid review and we hope to be given a chance to redeem ourselves with the exceptional service you were once accustomed to on your previous sale – should you chose to move again.