1 Star Review
Apr 11,2019
By:
'Anon'
Apr 11,2019
Branch: Cheltenham, 11 - 15 Prestbury Road
Services: Lettings (as a Landlord)
Rent PCM: £795
Would you recommend?: No
Postcode: GL51
Branch: Cheltenham, 11 - 15 Prestbury Road
Lettings (as a Landlord)
Rent PCM: £795
Postcode: GL51
1
people found
this helpful
I recently contacted Northwood to ask them to provide letting services for my property. At first they contacted me quickly and visited my property promptly so I planned to use their services. As a first time landlord, they gave me useful advice on the jobs I needed to do to make my property ready to let. After this however, I emailed them a few times to ask follow up questions but my emails were often unanswered. If I chased them up for a reply they would eventually get back to me, but i was disappointed that I needed to chase them for this. After I had made my property ready to rent I arranged for them to visit the property again to inspect it but they cancelled that meeting at short notice. Eventually we agreed to let the property but they listed it at a difference rental price to that which we had initially agreed. With the guaranteed rent scheme, it was their prerogative to chose the monthly rent rate, but i was disappointed that it was not the rate they had initially stated it would be. At this point I lost confidence with them and decided to go with another agent. I have gone with * instead and i have been very impressed efficiency and professionalism.
Comment on agent fees
fees are relatively low
1
people found
this helpful
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Thank you kindly for taking the time to leave a review as it’s been some time since we last spoke with you.
I would like to apologise if you feel the service you received has not been to your expected standard and all comments will be noted .
It is Rare I have to defend a review but in this case it is certainly warranted . The rental property you mention above was indeed rejected by myself due to the breakdown in relationship and the manor in which you had communicated . I am delighted however that your current agency is able to meet with your expectations and from all of us here at Northwood we wish you every success with your rental