Have now discovered that the 10% we have paid this agency has been for nothing, the tenant has left the property with garden looking like its not been touched in the year she has been there, a dirty greasy oven, dirty windows , and cracked paintwork.
We got quotes to put garden right and oven clean which they would not accept they sent in their gardener paying him for 6 hrs @£100 the gardener has said it will take at least another day to put garden right and a cleaner to clean oven not an oven cleaning company as we requested.
They have told us to sort it out with tenant and say we are unreasonable .
I would not recommend them in anyway,
What agent could do to change your mind?
Been willing to help us a bit more, if they had checked property properly when tenant moved out and had problems put right instead of trying to save tenant money and protecting our rights.