Sep 12,2012
Sep 12,2012
0 people found
this helpful
The worst agent ive ever had the miss fortune of dealing with. Had some many problems with the property heating, hot water, fire alarm and just general harassing and issues that are never actually dealt with. Then they tell me I have two months to move out as they are selling the property, and dont provide me with the legally require Section 21
WORST company EVER, would not recommend them would actually warn people off them
Was this helpful? Yes
By: iMove
Feb 27, 2013
iMove Newquay takes all comments very seriously and is always striving to ensure we exceed expectations with both our Landlords & tenants. The above comment is in our opinion, is not accurate - to elaborate; the heating of this Studio apartment is underfloor and become damaged due to the tenant having dogs occupy the dwelling and it was found the pets had toileted inside and damaged the underfloor wiring. We gave the tenant an opportunity to leave the property due to lack of heat but they were adamant on staying. Repair to the heating would mean the whole flooring being lifted and thus why we offered to negate their contract. A heating source was purchased and installed for the tenant. A number of complaints from other tenants concerning excessive dog mess to external corridors resulted in the Landlord asking for their removal and a Section 21 was served correctly. The tenant left this property (eventually) owing £1550 (!!!) in unpaid rents. Their deposit subsequently was kept, although this only fractionally covered the cost of repair to the damaged underfloor heating. Unfortunately, all agents experience such dishonest tenants from time to time and despite our very best efforts some slip through the net. The company does have fantastic tenants and a strong following, working on behalf of Newquay's largest developers & many private Landlords. We do hope this account sheds some light on the facts of the matter above and look forward to welcoming only the very best tenants to our service.

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iMove Newquay

7 Bownder Ywain Offices Newquay

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