Fay/Nick and others (Libby) were easy to work with - polite, timely, etc, at all phases of the process - including the viewings (of multiple properties), answering ad-hoc questions, and dealing with the purchasing steps.
Easy to contact. Always came back promptly with answers.
Being picky, perhaps could have helped drive the price and contents negotiations a little harder to conclusion to cut out a bit of the back-and-forth. But realise this is not straightforward.
Overall - impressive.