This business appears to operate as a mortgage advisor with a sideline in estate agency. As a result of our experiences with them we now actively avoid properties marketed by K&C and certainly would never engage them to sell a property.
- After putting in an offer on a property with the local office marketing it, there was silence for several days. It turned out that this was because we had originally registered with an office on the other side of town and, apparently because of K&C\'s policies and inter-office rivalries, the local office wouldn\'t get a purchase by us (or a mortgage, but more about that later) counted towards their targets. So they didn\'t bother progressing it.
- The property went to sealed bids. So, we put in a bid and then we (not them, we had to do it ourselves) deregistered from the old office and registered with the local office to ensure progress. They had helpfully already told us what a likely winning bid would be, to within £1000! Imagine our surprise when 15 mins later we had lost to a locally-registered bidder for a little over what we had been told.
- Fast-forward a few weeks. We offered on another nice place, and the K&C agents showing us around were on their best behaviour. Our offer was accepted - yay! We had a mortgage approved in principle through our long-standing mortgage broker and were perfectly happy to proceed. And here is where the real trouble began.
- Over the course of several phone calls to confirm our ability to fund the purchase, various K&C agents and advisers behaved first like figures of authority, calmly stating that we *must* see their mortgage broker as \'it\'s a service we offer our vendors\'. After telling them a dozen times that we already had proof of deposit, proof of mortgage, little time to visit in person and even less desire to take a mortgage through them, things turned darkly threatening. I was told that "we assess each buyer\'s funding position and the seller will be advised accordingly". After half an hour of what felt like being in a boxing ring, they grudgingly agreed to accept written proof of funding.
- Estate agents must not discriminate against potential buyers because they don't want, or might refuse, to take services. It\'s the law! No estate agency so far has been a problem, except for this one. Total nightmare.
- I would trust K&C about as far as I could throw a damp mattress up a spiral staircase. Not recommended.