“I found King & Chasemore through Right Move for a property ......”
1 Star Review
Jan 24,2014
By:
'Claire'
Jan 24,2014
Branch: Hove, 20 Church Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BN3
Branch: Hove, 20 Church Road
Lettings (Prospective customer)
Postcode: BN3
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I found King & Chasemore through Right Move for a property that I was told was dog friendly so I went to view it. I viewed the property and wanted to take it but as there were 2 others viewing the property they would let me know. I went to the K&C office in Hove East Sussex after the viewing as I was passing and spoke to Jonathan who was helpful and took my details that were scribbled on a rough note pad and said that he would call me that day or tomorrow with an answer.
I heard nothing that day so I called them the next day to be told that it was Jonathan's day off today and Hannah would be taking over. She said she would call me when she heard from the land lord.
This did not fill me with confidence. So later that day I called back. Hannah was out of the office and I spoke to Kate who said that the land lord had been in contact and as 3 people have gone for the same property the land lord is waiting to find out our combined earnings and our jobs to make a decision. Kate was also told if the land lord cannot make a decision it would go to the highest bidder. I could not believe what I was hearing. So I said to Kate what you want us to bid for a flat that has already been priced up. I seriously thought this was unethical behavior for such a large company to consider even if the land lord had suggested it. The phone call ended and Kate advised me to call Hannah first thing in the morning to get more details. I called Hannah at 9.00 and she was rude to me saying that very abruptly that she was in her morning meeting and she would call me when she hears anything from the land lord. I said to her well you have heard because I spoke to Kate yesterday and she updated me on what the land lord has said. Hannah then said oh well yes but we are still waiting on a decision. I will call you when I hear back. So all day I heard nothing so I called back at the end of the day again and Hannah answered and I said have you heard back from the Land lord and she said yes I have I have been out all day. The land lord has decided to take the couple that have not got a dog. So I said but it is a pet friendly property. I would not have bothered with all of this stress if he was not up for taking on a dog and wasting my time and energy. So Hannah replied in a very insensitive way well a dog it is less hassle innit for the land lord to deal with. As the landlord knows nothing about me and the fact that I am very capable of looking after a dog without hassle this was very upsetting. At this point I could not comprehend her coldness and lack of maturity. She stated to say I am sorry for what has happened in her robotic script that she says to everyone I imagine who she has to deal with at this stage. I put the phone down and just could not believe what had happened.
So two and a half days I was left.without any reply. I was the one having to chase all the time.
Now I am having to complain which is a bore but I want to let the public know to AVOID KING & CHASEMORE HOVE LETTINGS!!!
Very disorganised and lack of customer service.
These agents need to be taught better customer service and understanding for tennets who will potentially be paying their wages. Disappointing and stressful.
What agent could do to change your mind?
I will never use King & Chasemore. They are completely useless.
They need to have a massive overhaul on staff training and customer care.
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