Hove, BN3
1.3/5, 18 reviews
6% recommended
57% sales valuation accuracy
43% sales fee satisfaction
0% lettings valuation accuracy
17% lettings fee satisfaction



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“I found King & Chasemore through Right Move for a property ......”

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Jan 24,2014
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Jonathan
By: 'Claire'
Jan 24,2014
1 people found
this helpful
I found King & Chasemore through Right Move for a property that I was told was dog friendly so I went to view it. I viewed the property and wanted to take it but as there were 2 others viewing the property they would let me know. I went to the K&C office in Hove East Sussex after the viewing as I was passing and spoke to Jonathan who was helpful and took my details that were scribbled on a rough note pad and said that he would call me that day or tomorrow with an answer.
I heard nothing that day so I called them the next day to be told that it was Jonathan's day off today and Hannah would be taking over. She said she would call me when she heard from the land lord.
This did not fill me with confidence. So later that day I called back. Hannah was out of the office and I spoke to Kate who said that the land lord had been in contact and as 3 people have gone for the same property the land lord is waiting to find out our combined earnings and our jobs to make a decision. Kate was also told if the land lord cannot make a decision it would go to the highest bidder. I could not believe what I was hearing. So I said to Kate what you want us to bid for a flat that has already been priced up. I seriously thought this was unethical behavior for such a large company to consider even if the land lord had suggested it. The phone call ended and Kate advised me to call Hannah first thing in the morning to get more details. I called Hannah at 9.00 and she was rude to me saying that very abruptly that she was in her morning meeting and she would call me when she hears anything from the land lord. I said to her well you have heard because I spoke to Kate yesterday and she updated me on what the land lord has said. Hannah then said oh well yes but we are still waiting on a decision. I will call you when I hear back. So all day I heard nothing so I called back at the end of the day again and Hannah answered and I said have you heard back from the Land lord and she said yes I have I have been out all day. The land lord has decided to take the couple that have not got a dog. So I said but it is a pet friendly property. I would not have bothered with all of this stress if he was not up for taking on a dog and wasting my time and energy. So Hannah replied in a very insensitive way well a dog it is less hassle innit for the land lord to deal with. As the landlord knows nothing about me and the fact that I am very capable of looking after a dog without hassle this was very upsetting. At this point I could not comprehend her coldness and lack of maturity. She stated to say I am sorry for what has happened in her robotic script that she says to everyone I imagine who she has to deal with at this stage. I put the phone down and just could not believe what had happened.
So two and a half days I was left.without any reply. I was the one having to chase all the time.
Now I am having to complain which is a bore but I want to let the public know to AVOID KING & CHASEMORE HOVE LETTINGS!!!
Very disorganised and lack of customer service.
These agents need to be taught better customer service and understanding for tennets who will potentially be paying their wages. Disappointing and stressful.
What agent could do to change your mind?
I will never use King & Chasemore. They are completely useless. They need to have a massive overhaul on staff training and customer care.
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Opening Hours
Address

King & Chasemore
20 Church Road
Hove
East Sussex
BN3 2FN
01273 796026

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 43% £395,000 £575,000
Lettings 0% 17% £1,000 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 5 1 2 0 1 0 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Unaware of role of agent...”

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Mar 25,2021
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By: 'Elw'
Mar 25,2021
0 people found
this helpful
Impersonal, didn’t follow up on sale, had no idea how chain was progressing, were completely unaware of completion date and had made no provisions for keys. Blamed everyone else - clearly do not understand what their role is. The only thing they were prompt ...
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“Warning . The mortgage advisor is corrupt . H......”

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Oct 19,2020
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Jonathan
By: 'James'
Oct 19,2020
0 people found
this helpful
Warning . The mortgage advisor is corrupt . He tricked a foreign lady in rodmell ave to sign a document to sell at a lower price because he wants the property. She does not want to sell with them but wants to go to fox n son ...
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“Extremely poor customer service. They do not ......”

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Sep 17,2020
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By: 'Yousu07786165279f'
Sep 17,2020
0 people found
this helpful
Extremely poor customer service. They do not sort out anything whatsoever after they have made a serious mistake due to their sheer negligence and incompetence. I met their letting manager at one of our property which we were selling. However as our buyer loss their ...
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“Such a horrible experiment...”

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Apr 18,2019
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By: 'Salem'
Apr 18,2019
1 people found
this helpful
Firstly, on signing the contract and being give the keys, at the beginning when we received the flat, it was dirty and dusty because of the flooring extension in the building and the kitchen floor was totally uneven, dips in places when you walk on ...
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“Shocking service. Wouldn't know the word customer service if it ......”

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Jul 03,2017
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David
By: 'Paul'
Jul 03,2017
5 people found
this helpful
Shocking service. Wouldn't know the word customer service if it slapped him in the face. Don't expect any response. Gave notice last week and still waiting for property to be taken offline. Over promised and just never even delivered let alone under delivered...
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“Dreadful ! 12 hours after signing up with them I changed my ......”

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Aug 26,2016
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By: 'Dean'
Aug 26,2016
4 people found
this helpful
Dreadful ! 12 hours after signing up with them I changed my mind as I felt they had been too pushy, and over valued my property, but having already paid a deposit for some legal fees I requested my money back. However after numerous emails , and visits ...
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Comment on agent fees
BAD, wanted 1.5% commission
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“Avoid. I replied to a "Mr & Mrs R are desperate ......”

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Jan 11,2016
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By: 'Ms'
Jan 11,2016
4 people found
this helpful
Avoid. I replied to a "Mr & Mrs R are desperate to buy in your street" letter. I explained I was testing the water so wanted no marketing under any circumstances but I would accept viewing if someone was very keen. Many came but no Mr & ...
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“Incompetent is an understatement. From the time we first went ......”

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Jan 15,2015
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By: 'Kate'
Jan 15,2015
2 people found
this helpful
Incompetent is an understatement. From the time we first went with them we've had nothing but problems. When we first moved in we were mislead about fees and now that we have moved out they are not returning any of my calls or emails regarding ...
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What agent could do to change your mind?
Respond to phone calls and emails. Actually keep the tenant informed.
Attached Filesnbsp;
Comment on agent fees
Over charged for a very poor service and missed advised when agreed to the letting.
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“Pushy agent, the "Manager" came to see me. very fake ......”

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Dec 10,2014
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By: 'Felt'
Dec 10,2014
2 people found
this helpful
Pushy agent, the "Manager" came to see me. very fake and insincere - told me how wonderful my property was and then spent the next 30 mins trying to get me to sign up with him. telling me about buyers and how no other agent has ...
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What agent could do to change your mind?
Changed to pushy guy coming to see me
Attached Filesnbsp;
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“Made a huge error with our contract renewal. Charged us ......”

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Oct 10,2014
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By: 'Danny'
Oct 10,2014
0 people found
this helpful
Made a huge error with our contract renewal. Charged us then claimed new comntract was invalid. Took ages to get blinds ready on house. Really rude and refused to apologize despite errors...
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“Have bought and sold through King and Chasemore this year. ......”

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Sep 30,2014
Minithumbup
By: 'Serial'
Sep 30,2014
0 people found
this helpful
Have bought and sold through King and Chasemore this year. A new team has clearly distanced themselves from previous comments on here - I found them great to deal with. They sold my property very quickly where my previous agent failed and they were always ...
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Comment on agent fees
They charged a bit more than the first agent I was with, but that didn't matter as I got the result I wanted
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“Agent did not turn up to the appointment, although i ......”

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Sep 07,2014
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By: 'Suyan'
Sep 07,2014
2 people found
this helpful
Agent did not turn up to the appointment, although i got confirmation that she was coming on the the day itself. Waited for about half an hour then rang again and was told agent has gone to another appointment (?!!) So i asked the man answering ...
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“King and Chasemore have lied constantly during my tenancy to ......”

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Jun 13,2014
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By: 'MR'
Jun 13,2014
2 people found
this helpful
King and Chasemore have lied constantly during my tenancy to myself and my landlords. They told my landlords I could no longer afford the rent so that they could kick me out and increase the rent, getting then a larger %. Legally you can only increase ...
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What agent could do to change your mind?
Other Agent fees were far more reasonable. Another way King and Chasemore con money from people. Disgraceful.
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“Absolutely dreadful agent , use them at your peril, and that's ......”

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Apr 16,2014
Minithumbdown
By: 'Not'
Apr 16,2014
5 people found
this helpful
Absolutely dreadful agent , use them at your peril, and that's coming from some-one who actually used to be an estate agent. I cannot stress how bad they are. All the staff are inexperienced and do not have a clue how to progress a sale. They ...
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“I am currently trying to find a property to rent ......”

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Jan 27,2014
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By: 'Alistair'
Jan 27,2014
2 people found
this helpful
I am currently trying to find a property to rent in the Brighton area and am finding the experience really disheartening. For the past six months, I have been looking for a one bedroom flat for myself and my Wife. Throughout the process we have ...
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“I found King & Chasemore through Right Move for a property ......”

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Jan 24,2014
Minithumbdown
Jonathan
By: 'Claire'
Jan 24,2014
1 people found
this helpful
I found King & Chasemore through Right Move for a property that I was told was dog friendly so I went to view it. I viewed the property and wanted to take it but as there were 2 others viewing the property they would let me know. ...
read full review
What agent could do to change your mind?
I will never use King & Chasemore. They are completely useless. They need to have a massive overhaul on staff training and customer care.
Attached Filesnbsp;
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“This business appears to operate as a mortgage advisor with ......”

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Sep 13,2012
Minithumbdown
By: 'Hove'
Sep 13,2012
5 people found
this helpful
This business appears to operate as a mortgage advisor with a sideline in estate agency. As a result of our experiences with them we now actively avoid properties marketed by K&C and certainly would never engage them to sell a property. - After putting ...
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“Terrible service. Unorganised. Unreliable...”

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Feb 01,2011
Minithumbdown
By: 'anom'
Feb 01,2011
2 people found
this helpful
Terrible service. Unorganised. Unreliable...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by King & Chasemore, Hove BN3 2FN



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