57% sales valuation accuracy
43% sales fee satisfaction
0% lettings valuation accuracy
17% lettings fee satisfaction
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Sep 17,2020
Sep 17,2020
0
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Extremely poor customer service. They do not sort out anything whatsoever after they have made a serious mistake due to their sheer negligence and incompetence. I met their letting manager at one of our property which we were selling. However as our buyer loss their buyer we decided to rent out our property as a short hold let for six months period only . When she came to give her rental valuation I made it extremely clear our position and situation. I was told no problem whatsoever. I had a private tenants too but felt I should go with a expert letting agent as we require this property back after a six months period. I chased Kings & Chasemore lettings department in Hove as they found the tenants straightaway to ensure that the tenancy is for six months period only . I had email trail confirmation from them and had several telephone conversation yes absolutely no problem whatsoever even if we give a 12 months contract it would definitely will include a six months breaking clause in the tenancy agreement. I chased and requested a copy to be emailed me but despite of them promising me that they would email me copy of tenancy agreement never received anything from them . Then we were getting on weekend and bank holiday period due to this reason I was extremely concerned. However I had received a email of their letting manager confirming that they are going to issue a 12 months contract but they have definitely included a six months breaking clause in the contract. No worries whatsoever. However when I finally received a copy I noticed there was no six months breaking clause in the contract. I immediately contacted them and told them I am shocked surprised and disappointed why they have given a one year contract without even with a breaking clause in the agreement. They immediately apologised and then told me yes it is 100 percent their mistake as their legal department have made this mistake. They had informed them to include a six months breaking clause but they forgot. I told them that I am extremely disappointed and appalled with their sheer negligence and incompetence. They told me no problem we will get a amendment signed by the tenants soon. Then again I kept chasing them I was told they have contacted the tenants and ask them to come back to their office to sign the amendment instead of them going to the tenants and get the amendment signed . They kept emailing and phoning the tenants for more then two months knowing fully well they even had a 9 months old baby and it was not the tenants mistake it was kings & Chasemore own error mistake it was their duty to go and get this matter resolved. Unfortunately by then the tenants decided not to sign the amendment. If they had this matter bit better and go and get amendment signed in first week this matter could be easily be resolved. I had major problems as my buyer found another buyer for his house and I was unable to sell my property due to sheer negligence of kings Chasemore plus I was buying another two properties which had quite good profit in them as my money was blocked in this property. I had to let those deals go . Then my buyer mortgage offer was also expiring due this reason I had pay some money to the tenants to move out two weeks earlier but no help from kings Chasemore. My buyer had Sell & moved out of his property as his buyers could not wait any longer and gave him a deadline either sell or they move out of their purchase. Again I had provide temporary accommodation to my buyer because of this reason and he had to put all his belongings in to storage until the completion after my tenants move out . I was shocked, surprised and disappointed that kings Chasemore created all this problems for us and they walk away and let us suffer stress inconvenience to sort out the mess created due to their sheer negligence and incompetence. When I made a official complaint they then first tried their best to put all the blame of their own negligence on me and did not wanted to pick up the extra cost of temporary accommodation, extra storage of my buyer and the money I had no choice paid to the tenants to move them out early. I felt extremely devastated shocked disappointed and appalled that such a big company knowing fully well that it was their own mistake 100 percent tried their best to walk away from their responsibility too. Due to this reason I have not realised my complaint with Ombudsman. I would not recommend them to anyone. I rate them 0 out 10 for their customer service.
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Latest Reviews
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reviewed by 'Yousu07786165279f'
18th Apr 2019
reviewed by 'Salem'
26th Aug 2016
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 43% | £395,000 | £575,000 |
| Lettings | 0% | 17% | £1,000 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 5 | 1 | 2 | 0 | 1 | 0 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 25,2021
Mar 25,2021
0
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Impersonal, didn’t follow up on sale, had no idea how chain was progressing, were completely unaware of completion date and had made no provisions for keys. Blamed everyone else - clearly do not understand what their role is. The only thing they were prompt ...
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Oct 19,2020
Oct 19,2020
0
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Warning . The mortgage advisor is corrupt . He tricked a foreign lady in rodmell ave to sign a document to sell at a lower price because he wants the property. She does not want to sell with them but wants to go to fox n son ...
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Sep 17,2020
Sep 17,2020
0
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Extremely poor customer service. They do not sort out anything whatsoever after they have made a serious mistake due to their sheer negligence and incompetence. I met their letting manager at one of our property which we were selling. However as our buyer loss their ...
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Apr 18,2019
Apr 18,2019
1
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Firstly, on signing the contract and being give the keys, at the beginning when we received the flat, it was dirty and dusty because of the flooring extension in the building and the kitchen floor was totally uneven, dips in places when you walk on ...
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Jul 03,2017
Jul 03,2017
5
people found
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this helpful
Shocking service. Wouldn't know the word customer service if it slapped him in the face.
Don't expect any response. Gave notice last week and still waiting for property to be taken offline.
Over promised and just never even delivered let alone under delivered...
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Aug 26,2016
Aug 26,2016
4
people found
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this helpful
Dreadful ! 12 hours after signing up with them I changed my mind as I felt they had been too pushy, and over valued my property, but having already paid a deposit for some legal fees I requested my money back. However after numerous emails , and visits ...
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Comment on agent fees
BAD, wanted 1.5% commission
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Jan 11,2016
Jan 11,2016
4
people found
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this helpful
Avoid. I replied to a "Mr & Mrs R are desperate to buy in your street" letter. I explained I was testing the water so wanted no marketing under any circumstances but I would accept viewing if someone was very keen. Many came but no Mr & ...
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Jan 15,2015
Jan 15,2015
2
people found
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Incompetent is an understatement. From the time we first went with them we've had nothing but problems. When we first moved in we were mislead about fees and now that we have moved out they are not returning any of my calls or emails regarding ...
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What agent could do to change your mind?
Respond to phone calls and emails. Actually keep the tenant informed.Attached Filesnbsp;
Comment on agent fees
Over charged for a very poor service and missed advised when agreed to the letting.
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Dec 10,2014
Dec 10,2014
2
people found
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Pushy agent, the "Manager" came to see me. very fake and insincere - told me how wonderful my property was and then spent the next 30 mins trying to get me to sign up with him. telling me about buyers and how no other agent has ...
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What agent could do to change your mind?
Changed to pushy guy coming to see meAttached Filesnbsp;
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Oct 10,2014
Oct 10,2014
0
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Made a huge error with our contract renewal. Charged us then claimed new comntract was invalid.
Took ages to get blinds ready on house.
Really rude and refused to apologize despite errors...
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Sep 30,2014
Sep 30,2014
0
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Have bought and sold through King and Chasemore this year. A new team has clearly distanced themselves from previous comments on here - I found them great to deal with. They sold my property very quickly where my previous agent failed and they were always ...
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Comment on agent fees
They charged a bit more than the first agent I was with, but that didn't matter as I got the result I wanted
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Sep 07,2014
Sep 07,2014
2
people found
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Agent did not turn up to the appointment, although i got confirmation that she was coming on the the day itself. Waited for about half an hour then rang again and was told agent has gone to another appointment (?!!) So i asked the man answering ...
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Jun 13,2014
Jun 13,2014
2
people found
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King and Chasemore have lied constantly during my tenancy to myself and my landlords. They told my landlords I could no longer afford the rent so that they could kick me out and increase the rent, getting then a larger %. Legally you can only increase ...
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What agent could do to change your mind?
Other Agent fees were far more reasonable. Another way King and Chasemore con money from people. Disgraceful.Attached Filesnbsp;
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Apr 16,2014
Apr 16,2014
5
people found
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Absolutely dreadful agent , use them at your peril, and that's coming from some-one who actually used to be an estate agent. I cannot stress how bad they are. All the staff are inexperienced and do not have a clue how to progress a sale. They ...
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Jan 27,2014
Jan 27,2014
2
people found
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this helpful
I am currently trying to find a property to rent in the Brighton area and am finding the experience really disheartening.
For the past six months, I have been looking for a one bedroom flat for myself and my Wife.
Throughout the process we have ...
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Jan 24,2014
Jan 24,2014
1
people found
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I found King & Chasemore through Right Move for a property that I was told was dog friendly so I went to view it. I viewed the property and wanted to take it but as there were 2 others viewing the property they would let me know. ...
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What agent could do to change your mind?
I will never use King & Chasemore. They are completely useless. They need to have a massive overhaul on staff training and customer care.Attached Filesnbsp;
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Sep 13,2012
Sep 13,2012
5
people found
this helpful
this helpful
This business appears to operate as a mortgage advisor with a sideline in estate agency. As a result of our experiences with them we now actively avoid properties marketed by K&C and certainly would never engage them to sell a property.
- After putting ...
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Feb 01,2011
Feb 01,2011
2
people found
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Terrible service. Unorganised. Unreliable...
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