Sep 12,2012
Sep 12,2012
28
people found
this helpful
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I have to use Speirs Gumley as a factor as they manage the buildings in which l own a property. They are good at invoicing but no work seems to get done. They hire substandard trades people that have not been vetted or even qualified to carry out the work no sooner the trades person has left that the work has to be redone and we are forced to pay again!!. I had problems with the buildings insurance as l had to make a claim for water damage the factor gave the insurance company the wrong details so they could not find me in the end a solicitor had to trace me. We are never asked to pay in a nice way just sent a demand for payment. I find the factor as much use as a chocolate teapot l do not think they could organise a pie from Greggs.
As Speirs Gumley are the factor to the building that l live in was a natural choice as letting agents or so l thought big mistake. They bought items for the property without approval no matter the cost they hired a tiller on my behalf to do a small tiling job in the kitchen as l just had new windows fitted the job was done by a cowboy who even badly damaged the window sills work cost £202.80 an independent trades person in that field informed that the tiles cost £20 for that job but the guy used the wrong ones. I now have to replace the tiling work that was done and the window sills out of my own pocket. Problems only came to my attention once the tenants vacated the property an inventory was not prepared prior to tenants moving in or moving out of the property no inspection was done after the 6 month letting period as promised.
I noticed straight way the damage to the property and informed Jacqueline Balogun who was supposed to manage the property (jacqueline is also a director of the company) She got all defensive and just gave excises and no answers to any of my questions the cleaners took three attempts to clean the property before l could take it back. Below is a list of items they missed. Large hole in wall; Glass light shade in bedroom smashed was new; Two lampshades broken; Smoke detector damaged and disabled was brand new; shower cord missing was new; Glass panel in dresser missing; Heater beyond repair was new; Toaster broken was new; Shower switch missing; Timer switch for heating tampered with and broken; Vacuum cleaner broken was new.
There was items that where removed/stolen from the property that was never recovered. My complaints where never resolved or dealt with in a proper manner l was treated like a child as if l where the problem. In the years that l have been using letting agents Speirs gumley have proved to be the worsted by far l have ever encountered or even heard of. I would not recommend their company as a factor; selling agent or even letting agent due to the unprofessionalism shown & displayed what l encountered was shameful and appalling.
On a last note l have received from Speirs Gumley confidential information that was sent to me by mistake on clients three by post and one by e-mail that contained clients bank details, credit checks; copy of pasport;and references when l informed speirs gumley all l got was a threatening and rude e-mail. Makes you wonder who else is receiving this sort of information and treatment.
As Speirs Gumley are the factor to the building that l live in was a natural choice as letting agents or so l thought big mistake. They bought items for the property without approval no matter the cost they hired a tiller on my behalf to do a small tiling job in the kitchen as l just had new windows fitted the job was done by a cowboy who even badly damaged the window sills work cost £202.80 an independent trades person in that field informed that the tiles cost £20 for that job but the guy used the wrong ones. I now have to replace the tiling work that was done and the window sills out of my own pocket. Problems only came to my attention once the tenants vacated the property an inventory was not prepared prior to tenants moving in or moving out of the property no inspection was done after the 6 month letting period as promised.
I noticed straight way the damage to the property and informed Jacqueline Balogun who was supposed to manage the property (jacqueline is also a director of the company) She got all defensive and just gave excises and no answers to any of my questions the cleaners took three attempts to clean the property before l could take it back. Below is a list of items they missed. Large hole in wall; Glass light shade in bedroom smashed was new; Two lampshades broken; Smoke detector damaged and disabled was brand new; shower cord missing was new; Glass panel in dresser missing; Heater beyond repair was new; Toaster broken was new; Shower switch missing; Timer switch for heating tampered with and broken; Vacuum cleaner broken was new.
There was items that where removed/stolen from the property that was never recovered. My complaints where never resolved or dealt with in a proper manner l was treated like a child as if l where the problem. In the years that l have been using letting agents Speirs gumley have proved to be the worsted by far l have ever encountered or even heard of. I would not recommend their company as a factor; selling agent or even letting agent due to the unprofessionalism shown & displayed what l encountered was shameful and appalling.
On a last note l have received from Speirs Gumley confidential information that was sent to me by mistake on clients three by post and one by e-mail that contained clients bank details, credit checks; copy of pasport;and references when l informed speirs gumley all l got was a threatening and rude e-mail. Makes you wonder who else is receiving this sort of information and treatment.
What agent could do to change your mind?
The agent did nothingAttached Filesnbsp;
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Feb 26, 2013
speirs gumley are the factor in my estate and invoice huge amounts of money for very minor jobs, i took it upon myself to call the number on one of the invoices and the owner of the compant i called didnt know what i was talking about, he told me they done do the type of work i was enquiring about so obviously the invoice we were sent by speirs gumley was fabricated, this has happened more than once and i now am trying to get new factors. Summary, dont use them ever!
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Address
Speirs Gumley
270 Glasgow Road
Glasgow
City of Glasgow
G73 1UZ
0141 332 9225
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 10 | 0 | 0 | 0 | 0 | 4 | 23 |
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Jan 30,2024
Jan 30,2024
2
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Speirs Gumley are quite possibly the most incompetent company I have ever dealt with. They charge through the teeth for managing the property and then fail to do so, not including commissions they are paid through insurance products.
We have issues with our property, namely ...
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Aug 28,2023
Aug 28,2023
1
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49 residents we have an area of common land with trees . Poorly maintained. Trees are dangerously close to houses. Only see any work done a couple of times a year normally workmen appear on a sunday ( how convenient!). Council tenants build bonfires and dump rubbish on ...
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Aug 08,2022
Aug 08,2022
4
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Shocking company that breaches the Factoring code on a daily basis, they lie to and intimidate owners, even threaten them with legal action which they claim they'll fund using the owners money!! Bullies, fantasists and liars....
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Jul 19,2022
Jul 19,2022
1
people found
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this helpful
Disgusting company!!! Takes forever to reply and when you do get a reply it's a lazy response, anything to fob you off! They Give you alot of promises but fails to fulfil even one. We have a scenario where they even extorted our estate for ...
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Oct 07,2021
Oct 07,2021
5
people found
this helpful
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This factor finds new stuff to do every month at great cost to us. The development is only 6 yrs old or less and we are billed constantly for what i think is fabricated work. We are cash cows to them.the cost are extortionate the ...
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Jul 26,2021
Jul 26,2021
3
people found
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The pits to deal with - every fob off under the sun to try and get anything done. Took fully twelve months to get an apparently simple insurance overcharge / allocation sorted and now heading for a similar timescale with estimated utility charges which apparently are ...
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Apr 25,2021
Apr 25,2021
0
people found
this helpful
this helpful
Very professional and helpful - dealt with flat issues in Dorset Square flat quickly, and were very accommodating with requests. Lauren always replied to messages incredibly fast, sending out efficient firms to deal with repairs, and they were fair on moving out, returning almost all ...
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Mar 29,2021
Mar 29,2021
7
people found
this helpful
this helpful
After constant questioning of the validity of what Speirs Gumley maintain they do to what they actually carry out we still seems poles apart. Having requested numerous planned maintenance schedules, then not having people turn up as and when they were meant to it now ...
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Mar 22,2021
Mar 22,2021
4
people found
this helpful
this helpful
Beware - please don't go near Speirs Gumley as Factors as their prices are ridiculous and very excessive. The staff are very unfriendly and unhelpful. Absolutely nothing good about them....
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Feb 25,2021
Feb 25,2021
2
people found
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this helpful
I pay factoring fees which are extortionate for a Commercial shop unit that has flats above . If the secure door entry is damaged or broke I pay ..when the grass in the back court gets cut..I pay..when the stairway lights in the close ...
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Sep 03,2020
Sep 03,2020
3
people found
this helpful
this helpful
As a neighbour of a SpiersGumley property I would advise everyone to avoid these factors at any cost.
With ongoing water damage to my tenement because of building works to their property over 3 years ago they're as far from proactive and responsible as you can ...
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Aug 28,2020
Aug 28,2020
1
people found
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this helpful
Invisible property managers.
Not surprised to see so many poor reviews around the web. Almost invisible until the quarterly demand for cash comes in. Unresponsive to e-mail's and negligent in their relationship management and customer care....
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May 13,2020
May 13,2020
2
people found
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this helpful
I've now experienced Speirs Gumley as both tenant and neighbour of tenant. The former was a similar low quality experience to most letting agents, but the latter was beyond anything I'd expect. We lived below a flat managed by SG for five years before a ...
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Feb 21,2020
Feb 21,2020
1
people found
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this helpful
I have had water leaking through my roof for almost a year. The roof was replaced a few years ago by their contractors, and was a botched job, as most of their other work has been. The builders they used to put in new guttering ...
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Sep 03,2019
Sep 03,2019
0
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Flat 2/5 31 St. Andrews Square - whole building has mice running through it , they would run over the top of my bed covers at night and was really stressful . Ended up in library every night to study as they would be much worse at night running ...
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Feb 06, 2020
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(1)
Hi Marie, I am sorry to read about your horrible experience and mice plaguing the building. I am writing regarding another different issue at the property St Andrews square concerning the faulty shutter doors used to access the parking area when driving in or out. If anyone else reading has had any problems getting in or out in the last 5 years please reply. Kind regards, Frank. ...
Jun 19,2019
Jun 19,2019
1
people found
this helpful
this helpful
Do not go near this company. They are all extremely unhelpful and do not know how to perform their jobs properly. Shoutout to Scott Johnson for being the worst of a bad bunch, he really made our time with Speirs Gumley just that bit worse....
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Comment on agent fees
Terrible
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Jun 21, 2019
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Hello Zak, it is disappointing to hear that our services may not have been delivered to the standards expected by you, therefore I would appreciate the opportunity to speak with you or to understand your complaint more fully. As you are still a tenant I will email you directly. Regards Ashley Duncan, [email protected] ...
Apr 06,2019
Apr 06,2019
1
people found
this helpful
this helpful
Me and my partner had just had an atrocious experience with our previous letting company (not this one), to the point where we accepted being forced to pay two months in advance in order to be let out of our contract early. In this, Speirs ...
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Jun 21, 2019
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Thank you for your kind words and I will advise Suzanne specifically of your feedback. ...
Mar 21,2019
Mar 21,2019
0
people found
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I rented a flat in Glasgow with my partner for over 2 years from the agent's Speirs Gumley. Lauren was our property manager and she was extremely helpful and prompt when responding to a query or an issue with our flat. We received a hassle-free experience ...
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N/A
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Jun 21, 2019
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Thank you for your feedback and kind words I will make sure that Lauren is aware for your comments. ...
Feb 19,2019
Feb 19,2019
3
people found
this helpful
this helpful
I am a client for Speirs Gumley and I have found them providing worst customer service. Although they are very over price, but it was ok if they provide at least better service. With the unprofessional staffs and poor poor service, I am feel like, ...
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Jan 08,2019
Jan 08,2019
6
people found
this helpful
this helpful
Totally corrupt couldn't give a dam about the home owners never inspect properties never think of pro reactive maintenance award contracts to there friends for backhanders e.g. theyll get a painter in to do some easy painting when not required but will turn a ...
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Comment on agent fees
Fees are about 250 per quarter for cleaning and cutting grass
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Sep 04,2018
Sep 04,2018
0
people found
this helpful
this helpful
Helpful and transparent. Sorted me out when in dire need of accommodation, and have stayed with them ever since (5 year tenancy). Transparent through and through, reached out to them comfortably whenever issues came up (not that many), and resolved said issues in good faith and ...
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Jun 19,2018
Jun 19,2018
0
people found
this helpful
this helpful
I own flats in a building which they manage and have found them to be very helpful and efficient. No complaints at all....
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Comment on agent fees
Fees normal - as expected.
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Apr 22,2018
Apr 22,2018
5
people found
this helpful
this helpful
WORST LETTING AGENCY IN GLASGOW: Don't go with them if you thinking to get even a SINGLE PENNY from your deposit.
1. Unprofessional Staff (Especially Mr. Scott Johnson)
2. They will NEVER return your DEPOSIT, no matter how clean and in how perfect condition you are giving ...
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Feb 15,2018
Feb 15,2018
7
people found
this helpful
this helpful
Speirs Gumley have been an absolute nightmare since we moved into our property. They seem to be completely incompitent, downright rude and SO overpriced. They only thing they are consistent with is sending invoices for work that has not been carried out or passed by ...
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Comment on agent fees
Absolutely ridiculous. So overpriced.
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Dec 21,2017
Dec 21,2017
6
people found
this helpful
this helpful
Completely incompetent, Happy to allow their tenants to disturb other neighbours and take no responsibility. Unsympathetic is an understatement, noise levels unbearable and have been told 'there is nothing we can do' - poor practice and clearly no regard for neighbouring tenants. Quick to complain ...
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Nov 07,2017
Nov 07,2017
9
people found
this helpful
this helpful
Terrible agent. One to be AVIODED at all cost. They have wrongly charged everyone in our building for years and instead of correcting it have come in high handed with lawyers in fancy cars to demand more money from those that have already been overcharged. ...
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Comment on agent fees
They don't earn them.
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Jan 23, 2018
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I agree, Speirs Gumley are atrocious on every level and should definitely be avoided at all costs. ...
Aug 31,2017
Aug 31,2017
10
people found
this helpful
this helpful
Overpriced for work that is poor and substandard. recently paid my share of a few grand for two guys to hoover with a standard hoover, the basement for two days. Paid my share of 6 grand or so for an intercom repair which two months later ...
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Comment on agent fees
Ever increasing with service getting ever worse
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May 01,2017
May 01,2017
12
people found
this helpful
this helpful
Atrocious
Very expensive and do NOTHING for it!
Never return calls and stairs remain filthy albeit we are charged monthly and pay monthly factoring fee for zero service
How do we get rid of them?...
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Comment on agent fees
Bad bad bad Totally incompetent
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Mar 19,2017
Mar 19,2017
11
people found
this helpful
this helpful
Nightmare of a company, completely incompetent, wasteful of your money, avoid if possible, repeat repairs as the contractors on their lists cannot perform to a competent level....
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Dec 10,2016
Dec 10,2016
17
people found
this helpful
this helpful
Speirs Gumley and their owner Lorraine McDonald have demonstrated an unfailingly poor level of service, gross unprofessional conduct and a level of incompetence I have never encountered before in a lifetime of dealing with building and construction professionals. Moreover they are unfailingly arrogant and given ...
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Comment on agent fees
Given their lack of competence, their non-existent customer service and glaring errors they are extremely expensive!
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No fees set. Last updated at 24/03/2023, 10:21 AM by BryanComplaints Procedure
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Last updated at 9:21 AM 24/03/2023 by Bryan
