“Do not waste your time with this agency...”

Oct 03,2018
By: 'Vicky'
Oct 03,2018
2 people found
this helpful
If I could give this agency 0 stars, I would. If you value your money, time and nerves please stay away from this agency. The experience of renting through Johns&Co was nothing but negative, to say the least. The service is appaling, the agency employees have no respect for you or your time. We were renting through them for two years and during that time none of the issues that I and my flatmate brought up multiple times were resolved. The property manager was completely and utterly incompetent, she would simply ignore our phone calls. We would email her and wait for weeks for a reply. When our tenancy finally came to an end John&Co charged us more than £100 for a checkout report alone (keep in mind that with most agencies the checkout report is free!). But it did not stop there, not only did they charge us for a professional cleaning but also for "damages" that the professional cleaning was meant to clean in the first place. Johns&Co has no problem milking money from us, but when it comes to refunding what we are rightfully owed it would take months. To get our security deposit back we had to send them multiple emails and wait for weeks, only to receive some kind of excuse. Normally they would just blatantly ignore our emails. Moreover, the property manager confirmed with us multiple times that the agency will take care of our remaining bills and deduct it from our deposit. We waited for more than two months, received multiple emails warning us about our overdue balances, only then to find out from another employee of Johns&Co that it is not their responsibility to take care of it. Overall, the service is horrendous, the waits are ridiculously long and Johns&Co employees blatantly disrespect their clients.
Comment on agent fees
Way too overpriced for an extremely poor service and blatant disrespect
Was this helpful? Yes
Oct 10, 2018
Hello, we'd really appreciate it if you could email info@johnsand.co your full name and contact details so we can look into this further. Thank you, JOHNS&CO.

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Johns & Co

15 Cobblestone Square Wapping, London
Greater London

020 7118 0300

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