Premier (Oxford)
Oxford, OX4
3.2/5, 25 reviews
56% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
71% lettings fee satisfaction

“Friendly, thoughtful and efficient...”

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Sep 03,2018
Minithumbup
By: 'Jodie'
Sep 03,2018
0 people found
this helpful
Excellent agent who listened to what I wanted and delivered a perfect property. All communications and viewings were dealt with warmly and efficiently.
Comment on agent fees
Well-deserved considering the excellent level of service.
Was this helpful? Yes
By: Charles Bartlett
Sep 04, 2018
Hi Jodie Thank you so much for your five star review!

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Opening Hours
Address

Premier (Oxford)
207 Cowley Road
Cowley,Oxford
Oxfordshire
OX4 1XF
01865 792299

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £370,000 £370,000
Lettings 100% 71% £550 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 6 8 3 0 0 0 0 2
Areas covered
  • OX4
  • Oxford
  • OX3
  • Kidlington
  • OX2
  • OX1
  • OX14
  • OX44
  • OX5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS SAGEagent
Latest Properties

No Properties

“If you are a landlord do not use them. Terrib......”

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Nov 17,2019
Minithumbdown
By: 'Judith coles'
Nov 17,2019
0 people found
this helpful
If you are a landlord do not use them. Terrible experience. I have constantly had to chase them for the rental money to be transferred to our account and for the monthly landlord statement. They try to tell you they have paid and they haven’...
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“I have been with Premier as a Landlord for ov......”

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Sep 26,2019
Minithumbup
By: 'Elizabeth Horton'
Sep 26,2019
0 people found
this helpful
I have been with Premier as a Landlord for over 10 years. They are a family run concern, so there is a personal aspect to any dialogue, I have found them to be most friendly and helpful. They are very knowledgeable around the law in relation ...
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“DO NOT USE PREMIER LETTINGS...”

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Nov 07,2018
Minithumbdown
By: 'Neil Clark'
Nov 07,2018
5 people found
this helpful
They are anything but premier. It is now November and after months of back and forth we are just getting some, and only some, of the astronomical deposit back. The house was in very poor condition when our son moved in and was never maintained ...
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Comment on agent fees
Very high initial fees and deposit
Was this helpful? Yes

“professional and proactive...”

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Sep 25,2018
Minithumbup
By: 'Dave France'
Sep 25,2018
0 people found
this helpful
Premier have looked after my property portfolio for years. They are both professional and proactive. I have found them to find tenants swiftly and deal with any issues along the way efficiently and courteously. I would fully endorse there services to any lanlords out there ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Charlie Bartlett
Sep 25, 2018
View all comments (1)
Thank you Dave for your 5 star review! We are delighted to see how happy you are with our services. ...

“New Landlord...”

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Sep 25,2018
Minithumbup
By: 'kevinland'
Sep 25,2018
0 people found
this helpful
I recently purchased two apartments in Oxford city centre and went to Premier lettings and sales for some advice as a friend had recommended them, Charles was incredibly knowledgeable about his field and I felt very at ease on our first meeting. I will definitely ...
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Comment on agent fees
fair
Was this helpful? Yes

“Made things very clear and concise and easy to talk to....”

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Sep 11,2018
Minithumbup
By: 'Kyle_Sandfield'
Sep 11,2018
0 people found
this helpful
Made things very clear and concise to understand. Exciting to move forward with the set details in place with this member of staff....
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Comment on agent fees
Good
Was this helpful? Yes

“Friendly, thoughtful and efficient...”

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Sep 03,2018
Minithumbup
By: 'Jodie'
Sep 03,2018
0 people found
this helpful
Excellent agent who listened to what I wanted and delivered a perfect property. All communications and viewings were dealt with warmly and efficiently....
read full review
Comment on agent fees
Well-deserved considering the excellent level of service.
Was this helpful? Yes
By: Charles Bartlett
Sep 04, 2018
View all comments (1)
Hi Jodie Thank you so much for your five star review! ...

“Landlord review...”

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Aug 07,2018
Minithumbup
By: 'Noreen'
Aug 07,2018
0 people found
this helpful
We have been using Premier for over 10 years. I would highly recommend Premier as a landlord. They are a family run business who value their clients. They are more then just a letting agency. They can never do enough for you. Their rates are one ...
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Comment on agent fees
Very competitive fees but you get more for your money. They are only a phone call away. I'm always asking them for advice which they give free of charge.
Was this helpful? Yes
By: Charlie Bartlett
Aug 08, 2018
View all comments (1)
We are delighted to see how happy you are with your service Noreen. On behalf of all the team, thank you! ...

“Appalling service...”

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Jul 02,2018
Minithumbdown
By: 'Cand'
Jul 02,2018
4 people found
this helpful
Do not use these agents. They couldn't care less. They just grab your money and run. After we moved out, we were charged an astronomical fee to have the place cleaned throughout. We also told Premier about all the broken things and some of our ...
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Comment on agent fees
How can you charge fees for cleaning and not clean? How can you keep a deposit to fix broken items,a nd not fix them? How can you charge for admin and not do any admin? How can you charge to 'check' the house when it's part of the job of an agent and you're charging the landlord a fee? The fees were extortionate.
Was this helpful? Yes
By: Charles Bartlett
Jul 20, 2018
View all comments (1)
Thank you for your review and i am very sorry to read of your dissatisfaction. Please can you contact me directly on 01865 792299 or email charlie@premier.uk.com to let me know which property you were renting? In response to your review - We would have been unable to charge your deposit without you agreeing the charges or taking it to dispute resolution. Without knowing what property you rented, i cannot confirm if it was Premier or your Landlord who was responsible for arranging the ...

“New lease on rental property...”

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May 16,2018
Minithumbup
By: 'Lesley'
May 16,2018
0 people found
this helpful
Met Charlie at the prospective rental property. He was prompt, polite, friendly and informative. I decided to take the property, paperwork was emailed through quickly and very easy to complete as explained throughly in email and all application done online. The whole process felt so ...
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Comment on agent fees
Fees reasonable
Was this helpful? Yes

“Happy...”

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Apr 10,2018
Minithumbup
By: 'Julien'
Apr 10,2018
0 people found
this helpful
Charles has been of a great help in our research of a flat, with a clear understanding of what we were looking for. He made the process easy, clear, quick and efficient. We are now installed in our home and happy....
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Comment on agent fees
Good
Was this helpful? Yes

“New tenant at 78a St Clements Street, Oxford...”

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Apr 10,2018
Minithumbup
By: 'Pasquale Sellitto'
Apr 10,2018
0 people found
this helpful
I've contacted Premier at the end of March for a property to let at St Clements Street. Charles Bartlett was able to manage the whole process in just a few days, so to have my contract and flat ready on the day of my arrival ...
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Comment on agent fees
Very good, as they did't charge me any fees!
Was this helpful? Yes

“Fantastic property management...”

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Apr 09,2018
Minithumbup
By: 'Matt'
Apr 09,2018
0 people found
this helpful
First class full management yet again from Premier! Property well maintained and tenants are alway polite respectful in the property.. wouldn't use anyone else *****...
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“viewed a property...”

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Apr 03,2018
Minithumbdown
By: 'no name'
Apr 03,2018
5 people found
this helpful
I went to view a property. they knew I was coming but when I arrived the place was disgusting. I would of thought that they would of asked tenants to clean it before having new tenants look around. not a good impression. also I emailed ...
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Comment on agent fees
didn't get that far. decided not to go ahead
Was this helpful? Yes

“Awful Agency...”

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Mar 16,2018
Minithumbdown
By: 'Ash'
Mar 16,2018
5 people found
this helpful
If you are thinking of going with Premier, DONT! I have been with several agencies in the past but I can happily say Premier is the worst! They charge a ridiculous amount before you even move into the house (£300pp + £150). You'd think paying this much ...
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Comment on agent fees
Horrendous considering how useless they are.
Was this helpful? Yes

“Most awful Estate Agent, they are extremely unorganided and fail ......”

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Jan 15,2018
Minithumbdown
By: 'Anon'
Jan 15,2018
6 people found
this helpful
Most awful Estate Agent, they are extremely unorganided and fail to communicate properly with their clients. Their pricings are ridiculous and blatantly scamming. Massive regrets making deals with this agency....
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“If you're a tennant, avoid Premier Lettings like the plague. ......”

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Dec 23,2017
Minithumbdown
By: 'The_Twoslice_Toaster'
Dec 23,2017
8 people found
this helpful
If you're a tennant, avoid Premier Lettings like the plague. Their fees are extortionate (eg £300 just to look at a propertly, followed by £195 per person just to move into it. Why? What have they done to deserve this money?) and you will have to chase ...
read full review
Comment on agent fees
£300 to look at a property? Does that sound reasonable to you? £195 per person just to move in, after we've already paid an £800 (each) deposit and rent in advance? I have been with other agencies before, and although it's generally accepted that all agencies are just simply scamming people for money, the fees have always been lower and those agencies were more reliable.
Was this helpful? Yes

“Jack from Primier in Oxford was great. He was informative ......”

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Oct 27,2017
Minithumbup
By: 'Alexis'
Oct 27,2017
3 people found
this helpful
Jack from Primier in Oxford was great. He was informative and professional. There were times when I felt he could have been a bit quicker at responding but he handled my case and concerns with care....
read full review
Was this helpful? Yes

“As an overseas company we have used Pemier for many ......”

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Oct 11,2017
Minithumbup
By: 'Maria Mifsud Ono oleander ltd'
Oct 11,2017
1 people found
this helpful
As an overseas company we have used Pemier for many years now for the management of our properties . we have lately put on the market one for sale and the attention and service received from Tom Mizen and all his help in coordinating with all ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“Genuinely cannot recommend Premier Properties.I had rented through them ......”

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Oct 09,2017
Minithumbdown
By: 'T'
Oct 09,2017
9 people found
this helpful
Genuinely cannot recommend Premier Properties. I had rented through them for two years as a student and throughout that time they neglected to notify us of viewings. They also breached their own contract after we had left the property through keeping hold of our deposit ...
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Comment on agent fees
Even when remaining in the same property for a second year they still attempted to charge us the fees for new tenants. This was only reduced when heavily challenged.
Was this helpful? Yes

“I recommend Tom Mizen (Residential Sales Manager) highly. He is ......”

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May 15,2017
Minithumbup
By: 'From Martin'
May 15,2017
0 people found
this helpful
I recommend Tom Mizen (Residential Sales Manager) highly. He is very professional and really knows about selling houses. He has been an enormous help, all the way from our first discussion, to completion of the sale. In fact a period of over a year because ...
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Comment on agent fees
Very reasonable and competitive
Was this helpful? Yes

“Sold our house through Premier's Tom Mizen. Once we signed ......”

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May 10,2017
Minithumbup
By: 'Val W'
May 10,2017
0 people found
this helpful
Sold our house through Premier's Tom Mizen. Once we signed up, Tom was always available on the phone and also promptly responded to non-urgent texts. Kept us informed every step of the way and chased both sides' solicitors when they were dragging things out. In ...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Whilst studying in Oxford myself and many of my peers ......”

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Aug 26,2016
Minithumbdown
By: 'J'
Aug 26,2016
11 people found
this helpful
Whilst studying in Oxford myself and many of my peers rented through Premier lettings. In hindsight, I would have avoided Premier Letting like the plague. I firmly believe their business model is to try and rip students off. Incompetent, unreliable and plain rude are all ...
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Was this helpful? Yes

“The most awful letting agency I've ever had to be ......”

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Mar 19,2016
Minithumbdown
By: 'Tom'
Mar 19,2016
9 people found
this helpful
The most awful letting agency I've ever had to be associated with. Absolutely terrible organisation and their email skills are apaulling. Never had such rudely worded emails in all my time as a tenant with other agency's. I am currently a tenant in one of ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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“Absouluty terrible. Poor communication and poorly organised. Live a far ......”

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Jan 05,2015
Minithumbdown
By: 'Ben'
Jan 05,2015
9 people found
this helpful
Absouluty terrible. Poor communication and poorly organised. Live a far distance from oxford traveled all the way down to find viewing had not been booked in and was waste of my journey. Was not given and apology. There are plenty of agents in oxford. I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Premier Complaints Procedure

In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put
things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.

You can expect your complaint to be acknowledged within 10 working days of receipt. You should get a response and an explanation within 20 working days. If you are unsure which member of Premier staff to write to, your complaint should be sent to the Manager, Mrs Nicola Hieatt at
Premier, 207 Cowley Road, Oxford OX4 1XF.

If you are not satisfied with the initial response to the complaint then you can write to the owners of the business, Mrs Jan Bartlett and Mr Charles Bartlett and ask for your complaint and the response to be reviewed. You can expect Mrs Bartlett or Mr Bartlett to acknowledge your request within 10 working days of receipt and a response within 20 working days.

Premier Lettings’ aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated.
Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive and interim response describing
what is being done to deal with the matter, and when a full reply can be expected and from whom.

If you are not happy with the outcome The Property Ombudsmen may be able to help. This is an independent dispute resolution service. For more information, visit
www.tpos.co.uk
Last updated at 11:37 AM 18/10/2017 by Nicole Crawford

Awards won by Premier (Oxford), Oxford OX4 1XF


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