Unfortunately I found dealing with Lauristons to be a very difficult and unpleasant experience. When initially making an offer on the property we were told that our offer had been accepted and we needed to pay £500 as a holding deposit. This is normal and didn\'t bother me. Once we had paid the £500 the agent phoned back and explained that our offer had been accepted and we needed to pay another £500. This meant that we had been lied to and had paid £500 before the offer had even been put to the landlord.
Once we moved on to dealing with the lease and all the documents we had to repeatedly chase Lauristons to get any answers, for one query we emailed six times and left two voice messages before we had any response. This would have been slightly understandable if we hadn\'t been paying an extortionate agency fee for pretty much nothing. All references and checks were done automatically and to a certain extent weren\'t completed properly.
Unfortunately we loved the property and it wasn\'t listed with any other agency so we had to deal with Lauristons. We were also sent a ridiculous disclaimer that if we had signed it we would have been paying for things such as Lauristons sending us a letter, exercising the break clause of the lease and reference checks if we renew the lease. When we refused to sign it they had no problem with that and sent us a new contract. This makes me wonder why they would take a chance sending out such a non-sensical contract at all. Attempting to get people to sign that is morally wrong!
What agent could do to change your mind?
If the agent had responded to repeated emails and voice messages, not charged us such a large agency fee and generally been helpful and honest then we would use them again.