David James Estate Agents
Mapperley, Nottingham, NG3
3.7/5, 17 reviews
59% recommended
67% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
71% lettings fee satisfaction



Property Features

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“They left my back door open - twice - and then refused to apologise......”

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Jun 05,2018
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By: 'Ramy'
Jun 05,2018
8 people found
this helpful
I was a (single occupancy) tenant at a house that was recently sold through David James estate agent in Mapperley. My experience with them started out well enough (they seemed courteous and friendly at first), but ended truly abysmally.

I returned home one night (I had given the agents a key for viewings) to find that my back door had been left unlocked, and was wide open; there had been a viewing earlier that day. When I came home the next day, I returned to find the exact same sight, hours after another viewing at which I was not present.

When I rang David James to highlight the issue and request an explanation, they promised to investigate. However, 2 days later the lady I spoke to flatly insisted that the agents had closed and locked the back door on both days, and point blank refused to apologise, stating that she "wasn't prepared to take responsibility for what happened"; she even went so far as to insinuate that the back door might have somehow been "faulty", though this alarming fault had somehow failed to materialise in the 2 and a half years I had been living at the property.

I concede that there was thankfully no harm done - but that's not the point. My back door was left unlocked and wide open, twice, and anyone could have conceivably let themselves in during the several hours I was not at home on both days. To make matters worse, the lady at David James was obstinate and rude, and her stubborn refusal to even offer a simple apology was frankly baffling. It was, without a doubt, the worst customer service I've experienced in a very, very long time.
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Opening Hours
Address

David James Estate Agents
45b Plains Road
Mapperley,Nottingham
Nottinghamshire
NG3 5JU
0115 962 4213

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £225,000 £225,000
Lettings 33% 71% £575 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 5 3 3 0 0 2 2 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Friendly and efficient! Not intrusive at all ......”

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Jan 05,2023
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Nigel
By: 'Chloe Bonner'
Jan 05,2023
0 people found
this helpful
Friendly and efficient! Not intrusive at all and does the inspection quickly but still gives time to have a chat...
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“Excellent customer service at David James, ev......”

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Nov 25,2022
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Grace
By: 'Victor'
Nov 25,2022
0 people found
this helpful
Excellent customer service at David James, everyone here is very helpful. Grace made the whole process of moving in easy....
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“Nigel carried out another routine inspection ......”

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Feb 10,2022
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Nigel
By: 'Laura'
Feb 10,2022
0 people found
this helpful
Nigel carried out another routine inspection and as always, he was professional and good natured. He is a pleasure to deal with and an asset to David James....
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“10/10 service...”

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Nov 03,2021
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Grace
By: 'Koby'
Nov 03,2021
0 people found
this helpful
couldn’t speak more highly of David James, quick easy and painless process with Grace in Lettings. Absolutely lovely lady, would definitely recommend!...
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“What a great guy!...”

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Jul 13,2021
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Nigel
By: 'Joanne'
Jul 13,2021
0 people found
this helpful
I went to view a property yesterday and was greeted by Nigel. He was such a lovely man and a great laugh, he's honesty was a pleasure to experience, which can be rare with some agents. Although we agreed the house had a peaceful atmosphere, ...
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“Professional...”

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Apr 20,2021
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Nigel
By: 'Stefan'
Apr 20,2021
0 people found
this helpful
We recently viewed one of your properties and we must say that Nigel was so professional ,knowledgeable and explained everything to us in detail. So if and when we buy a property we just hope that it is with David James....
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“Thank you...”

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Mar 14,2020
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Lucy
By: 'Anne'
Mar 14,2020
1 people found
this helpful
Thank you to Lucy Shepherd and Michelle from the Mapperley branch for all their help selling our property on Hills Rd. They kept us informed all the way and dealt with any issues immediately in a professional way. We would highly recommend using David James ...
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“Uncomplicated move in process and promptly sorted out issues at tenancy start...”

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May 22,2019
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Grace
By: 'Jake'
May 22,2019
0 people found
this helpful
Me and my girlfriend decided to move back to Notts after studying at uni a few years ago, during that time I dealt with several agency's and even worked for one myself. In searching for a new place we dealt with 4 agency's including David James ...
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Comment on agent fees
Thought I think Agency fees in across the board should be much cheaper, they were £125 overall cheaper than the competitor we had looked at for a similar property
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“Total lack of interest...”

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Sep 14,2018
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By: 'G.'
Sep 14,2018
12 people found
this helpful
I purchased a property this month from David James Mapperley as a 100% cash buyer. I found the person allocated to deal with my purchase was very unapproachable and at times extremely confrontational. She caused me a lot unnecessary anxiety. Her replies to my questions on ...
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“They left my back door open - twice - and then refused to apologise......”

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Jun 05,2018
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By: 'Ramy'
Jun 05,2018
8 people found
this helpful
I was a (single occupancy) tenant at a house that was recently sold through David James estate agent in Mapperley. My experience with them started out well enough (they seemed courteous and friendly at first), but ended truly abysmally. I returned home one night (I ...
read full review
Comment on agent fees
N/a
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“Disinterested in tenants...”

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Jun 05,2018
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By: 'Don't'
Jun 05,2018
4 people found
this helpful
Dealings with the Mapperley branch left me feeling as if they couldn't care less. Emails left answered and phone calls never returned. Young guy answering the phone sounds like you are dealing with some kid on work experience and he wasn't very knowledgable or experienced ...
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“Not a valued customer...”

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May 16,2018
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By: 'Katie'
May 16,2018
4 people found
this helpful
I came to David James through a recommendation a good 2 years ago. I only have a singular property and this is where I feel I have gone wrong as I am not a big enough client for them to actually care about my thoughts to ...
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Comment on agent fees
Average fees. I can get the same else where after researching last night
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“Looking for somebody to manage your rental property efficiently? I wouldn't look here....”

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Apr 21,2018
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By: 'Just'
Apr 21,2018
1 people found
this helpful
Mistakes made managing the let at the beginning and the end caused many problems. Main person we dealt with was hard to pin down and would ignore email. I Was not informed when tenants hadn't paid rent or that left the country with my keys ...
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Comment on agent fees
Expensive. Vat on top. Don’t use their tradesmen as those costs are inflated to. This is something that I managed myself to save money even though I was paying them to do it.
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By: M. Pickett
Apr 24, 2018
View all comments (2)
It was decided that extra rent would be taken without conversation with myself. This was unsatisfactory as I wanted to sell the house. Also full cost of this wasn't seen by myself. Issues with the utilities at the beginning of the process were costly and led to baliff's threats etc. It may be your opinion as the person we weren't dealing with that it was hassle free, but that was not out experience. Costs are outlined in advanced and I was warned by other landlords, I am merely pointing out ...

“I have now had two viewings for rental properties through ......”

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Mar 27,2017
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By: 'Naomi'
Mar 27,2017
0 people found
this helpful
I have now had two viewings for rental properties through David James and on each occasion I have had a prompt response to enquiries. I found the staff to be pleasant and helpful and my appointments took into account my work commitments, which I found ...
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“When we decided to sell our first home, we wanted ......”

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Mar 27,2017
Minithumbup
Christy
By: 'C'
Mar 27,2017
0 people found
this helpful
When we decided to sell our first home, we wanted to make sure we went with the right estate agent offering us both value for money and service. We actually met with 5 estate agents, both online agents and local agents with traditional offices ect. Any ...
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Comment on agent fees
Standard fees
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“Failed to disclose pertinent information about the property and then ......”

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Dec 15,2014
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By: 'Anonymous'
Dec 15,2014
5 people found
this helpful
Failed to disclose pertinent information about the property and then avoids answering the questions asked once discovered. No transparency or solid complaints procedure. Buyer beware....
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“I was very pleased with the service from David-James. The ......”

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Sep 11,2014
Minithumbup
By: 'Mary'
Sep 11,2014
0 people found
this helpful
I was very pleased with the service from David-James. The most important thing I noticed was their honesty. I have used another agent in the past who found me tenants and managed my property for me but I found out they were keeping important details ...
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No fees information available
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Awards won by David James Estate Agents, Nottingham NG3 5JU



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