Austerberry Estate Agents
Stoke On Trent, Stoke on Trent, ST3
4.7/5, 82 reviews
94% recommended
100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction

“Succesful sale...”

Share on :
Apr 27,2018
Minithumbup
By: 'Jonathan'
Apr 27,2018
1 people found
this helpful
All the staff I dealt with at Austerberry in Longton were great.
I relied on them to sell my parent's property and accompany the viewings each time as I don't live in the area.
Each viewing was conducted in a professional and friendly manner and the property was always left secure and tidy afterwards.
From the initial valuation, then to the viewings and the work in chasing feedback, the staff kept me informed.
The property sold very quickly without any issues.
The fees were fair and competitive.
Comment on agent fees
Fair and competitive
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Austerberry Estate Agents
4 Edensor Road
Stoke on Trent
Staffordshire
ST3 2NU
01782 594595

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £50,000 £600,000
Lettings 100% 97% £375 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 21 4 34 0 13 0 4 1
Areas covered
  • ST1
  • ST11
  • ST2
  • ST12
  • ST3
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA DPS
Latest Properties

No Properties

“Excellent customer service...”

Share on :
Apr 04,2024
Minithumbup
Vicky
By: 'Kat'
Apr 04,2024
0 people found
this helpful
I can not fault the amazing professional service that the amazing team at Austerberry's have provided for myself and my family. I would recommend them to anyone!!...
read full review
Was this helpful? Yes

“Austerberry are easy to do business with....”

Share on :
Oct 20,2023
Minithumbup
By: 'MJ'
Oct 20,2023
0 people found
this helpful
From start to finish, their dedication, professionalism, and attention to detail surpassed our expectations, making the entire process stree free. Austerberry Estate Agent demonstrated a good understanding of the market and expertly navigated us through the sale process. Their team was readily available, promptly responding ...
read full review
Was this helpful? Yes

“Very Good service. Great communication throug......”

Share on :
Feb 01,2023
Minithumbup
Clive
By: 'Justin Gregory'
Feb 01,2023
0 people found
this helpful
Very Good service. Great communication throughout and advised quickly of any issues that needed addressing. Very friendly and professional staff....
read full review
Was this helpful? Yes

“I thought the service provided by austerberry......”

Share on :
Aug 05,2022
Minithumbup
Laura
By: 'Mr M Reader'
Aug 05,2022
0 people found
this helpful
I thought the service provided by austerberrys team and Laura specifically was brilliant, they are very professional, easy to contact and helpful at all times. I would fully recommend using this estate agent for selling a property like I did you would not be disappointed ...
read full review
Was this helpful? Yes

“The team at Austerberry were fantastic right ......”

Share on :
Jul 18,2022
Minithumbup
Vicky
By: 'Greg'
Jul 18,2022
0 people found
this helpful
The team at Austerberry were fantastic right the way through our purchase. Vicky communicated really well and always helped when she could. We’d definitely recommend....
read full review
Was this helpful? Yes

“We selected Austerberry Estate Agents as they......”

Share on :
Apr 13,2022
Minithumbup
Tom
By: 'Mark'
Apr 13,2022
0 people found
this helpful
We selected Austerberry Estate Agents as they are an independent agent that was known to us as having an excellent reputation. Clive and Tom visited and from that first visit we were very impressed with how they came across, covering all aspects we needed to ...
read full review
Was this helpful? Yes

“I was confident after my initial meeting with......”

Share on :
Mar 15,2022
Minithumbup
Clive
By: 'Phil'
Mar 15,2022
0 people found
this helpful
I was confident after my initial meeting with Clive that he and his team would do a great job – and they didn't disappoint. From the highly professional marketing video and photographs to the excellent communication from staff throughout, the service has been superb. I highly ...
read full review
Was this helpful? Yes

“From start to finish our experience was first......”

Share on :
Feb 17,2022
Minithumbup
Laura
By: 'Ian David Oakes'
Feb 17,2022
0 people found
this helpful
From start to finish our experience was first class. All the staff were very efficient, polite and willing to help....
read full review
Was this helpful? Yes

“A trusted family business with real local knowledge...”

Share on :
Feb 05,2022
Minithumbup
Clive
By: 'Chris Salt'
Feb 05,2022
0 people found
this helpful
I can't thank Clive and his son Tom enough...... from the outset I was treated in a professional and friendly manner. Clive came out and spent quality time going around the property, offering frank, honest and open opinions about how would be best to proceed. ...
read full review
Attachments

Review file
Was this helpful? Yes

“Very helpful and quick to respond. Clive visi......”

Share on :
Feb 02,2022
Minithumbup
Hannah
By: 'deborah Greatrex'
Feb 02,2022
0 people found
this helpful
Very helpful and quick to respond. Clive visited the property quickly and gave great feedback. Tom followed up sensitively when we had a family bereavement and Hannah was so helpful finding tenants and liaising with us....
read full review
Was this helpful? Yes

“Brilliant service could not fault any part of......”

Share on :
Feb 02,2022
Minithumbup
Hannah
By: 'Matthew Delo'
Feb 02,2022
0 people found
this helpful
Brilliant service could not fault any part of the process. Hannah was really helpful and friendly . Recommend austerberry to any future tenants...
read full review
Was this helpful? Yes

“Excellent service from marketing to completio......”

Share on :
Dec 23,2021
Minithumbup
Vicky
By: 'Anthony Duffy'
Dec 23,2021
0 people found
this helpful
Excellent service from marketing to completion, would highly recommend. Vicky went the extra mile to ensure the sale proceeded as smoothly as possible in a chain of 5, communicated with us whenever required, and was always available to answer any queries....
read full review
Was this helpful? Yes

“Hannah was great help throughout our moving p......”

Share on :
Dec 17,2021
Minithumbup
Hannah
By: 'Danielle'
Dec 17,2021
0 people found
this helpful
Hannah was great help throughout our moving process! She made sure everything went smoothly and would definitely recommend renting a home from Austerberry....
read full review
Was this helpful? Yes

“I would like to thank you for all your help a......”

Share on :
Dec 07,2021
Minithumbdown
Hannah
By: 'Mark'
Dec 07,2021
0 people found
this helpful
I would like to thank you for all your help and the efficiency and fast approach to my application, and paperwork...
read full review
Was this helpful? Yes

“A really good and positive experience...”

Share on :
Dec 06,2021
Minithumbup
Hannah
By: 'Walter Faiello'
Dec 06,2021
0 people found
this helpful
A really good and positive experience. The agency is serious and the agents always available, polite and ready to help....
read full review
Was this helpful? Yes

“Quick and efficient, made it simple and stres......”

Share on :
Dec 03,2021
Minithumbup
Hannah
By: 'Vikki Cave'
Dec 03,2021
0 people found
this helpful
Quick and efficient, made it simple and stress free. Very helpful staff thanks Hannah Quick and efficient, made it simple and stress free....
read full review
Was this helpful? Yes

“amazing...”

Share on :
Dec 02,2021
Minithumbup
Hannah
By: 'Jessica'
Dec 02,2021
0 people found
this helpful
Hannah was always there to help when needed, it wasn't plain sailoring trying get my references and ID checked but she did everything she could to get me moved into my new home swiftly. Thanks again Hannah...
read full review
Was this helpful? Yes

“Great estate agents!...”

Share on :
Dec 02,2021
Minithumbup
Tom
By: 'Sam'
Dec 02,2021
0 people found
this helpful
Great estate agents, they always updated me and kept me in the loop throughout the whole process. Tom was always on hand if I ever had queries and was a fantastic help. Would highly recommend!...
read full review
Was this helpful? Yes

“Doesn't even deserve 1 star! Absolutely disgus......”

Share on :
Nov 02,2021
Minithumbdown
By: 'Paige'
Nov 02,2021
0 people found
this helpful
Doesn't even deserve 1 star! Absolutely disgusting attitudes towards someone's who's needs help while living in a house with an abuser....
read full review
Was this helpful? Yes

“Fantastic!...”

Share on :
Oct 12,2021
Minithumbup
Hannah
By: 'Jeff B'
Oct 12,2021
0 people found
this helpful
Absolutely brilliant! Hannah went above and beyond. Teething issues sorted out promptly and efficiently. All staff acted courteously and professionally, consequently I have no hesitation in recommending Austerberry 😎...
read full review
Was this helpful? Yes

“We could not recommend Austerberry enough...”

Share on :
Sep 25,2021
Minithumbup
By: 'Becky Walters'
Sep 25,2021
0 people found
this helpful
We could not recommend Austerberry enough! We both sold and brought properties with them and they were supportive at every step. Our calls and questions were always responded to instantly and they were so proactive in chasing anyone and anything that needed chasing. Huge thank ...
read full review
Was this helpful? Yes

“Excellent service .....”

Share on :
Sep 22,2021
Minithumbup
Laura
By: 'Julie'
Sep 22,2021
0 people found
this helpful
Excellent service .. I moved 14th August 2021 I can only praise Austerberry's from start to finish , especially Laura Cartwright what a lovely lady she is , she couldn't do enough for us , informative every time I phoned she spoke to me or if she wasn't there then ...
read full review
Was this helpful? Yes

“One of the best agents in Stoke on Trent...”

Share on :
Sep 03,2021
Minithumbup
Hannah
By: 'Gareth'
Sep 03,2021
0 people found
this helpful
We have recently rented a property from Austerberry, and have been constantly impressed by their use of technology to offer online viewings and manage the application process. Hannah has always made herself available and I can’t fault her swift response times and willingness to ...
read full review
Was this helpful? Yes

“Calnt thank them enough from Clive coming to ......”

Share on :
Jul 30,2021
Minithumbup
Clive
By: 'Mr and Mrs Kirkham'
Jul 30,2021
0 people found
this helpful
Calnt thank them enough from Clive coming to take photos and video to sell our house, then everyone in the office who answered everything we needed to know. They all made it so easy for us. Thanks Mr and Mrs Kirkham...
read full review
Was this helpful? Yes

“Stress free from start to finish...”

Share on :
Jul 27,2021
Minithumbup
By: 'David'
Jul 27,2021
0 people found
this helpful
From start to finish our experience with Austerberrys has been a pleasure. Friendly, informative, hard working all sum up the attitude of their staff. From the initial advice to help prepare our home for sale, through the selling procedure and the final stages, it was ...
read full review
Was this helpful? Yes

“Amazing team, very fast with replies and sort......”

Share on :
Jul 27,2021
Minithumbup
Laura
By: 'Molly'
Jul 27,2021
0 people found
this helpful
Amazing team, very fast with replies and sorted out any problems throughout (and even after completion they have been so helpful!) Can't recommend them enough!...
read full review
Was this helpful? Yes

“Laura cartwright from austerberrys absolute d......”

Share on :
Jun 14,2021
Minithumbup
Laura
By: 'Stevie'
Jun 14,2021
0 people found
this helpful
Laura cartwright from austerberrys absolute diamond. Helped me from start, middle and end with my sale and my house buy. Replied to emails super fast couldnt have got through the move without her. HIGHLY reccomend :)...
read full review
Was this helpful? Yes

“Great support in trying times, you got us mov......”

Share on :
May 28,2021
Minithumbup
Hannah
By: 'nick'
May 28,2021
0 people found
this helpful
Great support in trying times, you got us moved in despite COVID, my partner being from the EU and all the other hurdles in our way. Thanks Hannah...
read full review
Was this helpful? Yes

“Thank you Hannah!...”

Share on :
May 27,2021
Minithumbup
Hannah
By: 'Kamran'
May 27,2021
0 people found
this helpful
Austerberry have been prompt and professional throughout. We have been under Hannah and she has been very helpful from the off. We were having issues with timing in the morning of collecting our keys and signing the contract but she still managed to fit us ...
read full review
Was this helpful? Yes

“Hannah was exceptional, all other agents I ha......”

Share on :
May 14,2021
Minithumbup
Hannah
By: 'Joseph'
May 14,2021
0 people found
this helpful
Hannah was exceptional, all other agents I have dealt with from other companies have been short and unhelpful. Hannah didn’t put a foot wrong....
read full review
Was this helpful? Yes

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 2:13 PM by Rachel Evans
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:13 PM 03/01/2023 by Rachel Evans

Awards won by Austerberry Estate Agents, Stoke on Trent ST3 2NU



Find the Best Agent to
Sell or Rent Your Home