“Guys, I bet my hand that the positive comments on ......”
1 Star Review
Feb 15,2018
By:
'Hugo,No'
Feb 15,2018
Branch: London, 36 Strutton Ground
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: NW3
Branch: London, 36 Strutton Ground
Lettings (as a Tenant)
Rent PCM: £800
Postcode: NW3
7
people found
this helpful
Guys, I bet my hand that the positive comments on the internet are written by Galleria employees. IN MY WHOLE LIFE never have I seen such a low in ethics, unprofessional, borderline scam rental agency. After paying the deposit and the 200£ agency fee, I had to wait DAYS before hearing back from them! And when they finally came back to me, the email was stating that if I were not to reply before 5PM the same day, they would put the flat on the market again. They also promised us a cleaning lady every week, that we never saw.
WORSE, they try to make money on your deposit! All the promises they had made (lower paypal fee, no cleaning costs if cleaned properly before leaving), they took their word back!
Out of the 400£ I was supposed to get back, they agreed first to transfer me 85£!!!!!!!! Of course, impossible to reach them on the phone, they never transfer you to the appropriate person when it's about getting your deposit back. But I ended up tracking down the manager*in charge of my rental and SURPRISE (?) he also owns a cleaning agency (maybe that's why I couldn't get the refund for the cleaning, he's operating a real cartel!).
I called that cleaning business and faked a cleaning order to raise their interest and finally was transferred to Angelos. Thanks to the screenshots I had taken, I obliged him to refund me 357£.
Avoid them like the plague. And try to write "Galleria Lettings" on Facebook, you'll see, it's funny.
Comment on agent fees
200£ of agency fees, I texted them for the next four days and didn't hear anything from them, I thought I had been scammed. Then suddenly I receive an email threatening me to put the flat back on the market if I don't reply by 5PM the same day (on my personal email address, working day!)
7
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