Galleria Lettings
London, SW1P
2.5/5, 25 reviews
44% recommended
0% lettings valuation accuracy
59% lettings fee satisfaction

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2020 Estate & Letting Agent Awards


“Not great letting agency. They reply to your......”

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Sep 12,2019
Minithumbdown
By: 'George Stein'
Sep 12,2019
1 people found
this helpful
Not great letting agency. They reply to your emails when is it only for bills. When you want to receive your deposit back....Goodluck reaching out to them...
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Opening Hours
Address

Galleria Lettings
36 Strutton Ground
London
Greater London
SW1P2HR
+44 (0) 207 1834414

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 59% £750 £2,675
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 11 12 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Worst letting agent ever. AVOID...”

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Mar 14,2020
Minithumbdown
By: 'James Smith'
Mar 14,2020
1 people found
this helpful
By far the absolute worst letting agent I have ever dealt with. Look forward to never getting your deposit back, extortionate cleaning fees (as it happens, companies house shows Angelos Sarras also has a cleaning company, how convenient!) and generally unsafe conditions. They never cared ...
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“Pros: the flat was greatCons:had to leave b......”

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Nov 18,2019
Minithumbdown
By: 'Joséfa Balavoine'
Nov 18,2019
0 people found
this helpful
Pros: the flat was great Cons: had to leave before the established ending date still waiting to get my deposit back after 2 months they moved their offices without telling any of their tenants or previous tenants...
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“Response sometimes takes a little bit longer but further experiences are well...”

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Oct 09,2019
Minithumbup
By: 'Stephanie'
Oct 09,2019
0 people found
this helpful
My daughter rented a room and had to move out because the landlord sold the house. Galleria Lettings informed us decently and they made sure we got the refund that we deserved. It is a small company so sometimes it takes a little bit longer ...
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By: emme
Oct 21, 2019
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ahaha .. a bit longer? It's since the month of May ( now October) I am struggling to get in touch with them . They were only able to send me anothe bill to be paid but, after I sent them my bank statement with ALL the payments done, no reply, no answer , no deposit back...NOTHING! TIM WELLS, why the hell you don't answer the phone? ...

“I paid to the them for a month + deposit almost 2000 ......”

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Sep 26,2019
Minithumbdown
By: 'Gabriel'
Sep 26,2019
0 people found
this helpful
I paid to the them for a month + deposit almost 2000 pounds. When my son arrived in September he learned that the house is sold, and he has to find a new room. No contract was delivered. What they are doing in fact, is that they ...
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By: emme
Oct 21, 2019
View all comments (3)
Same story here! My son has been paying bills from previous tenants although the agreemets was " bills included" but now , we only want our deposit back but no way to get in touch with them. Please, for news , update or whatever needed to do something against these people, please email graziadb@hotmail.com ...

“Room share in Chelsea sw3...”

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Sep 25,2019
Minithumbup
By: 'Corina Wilson'
Sep 25,2019
0 people found
this helpful
I rented a room share in Chelsea sw3 for 9 months from this company and my experience was positive overall. At times it was a challenge living with other people that i did not know especially when it came to the cleaning issue. One of my ...
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By: tenant
Sep 26, 2019
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my experience with Galleria Lettings is very bad. If you are a foreign student like me, do not pay anything without a written contract. The are not honest. If they give you back half of your deposit you must be happy. ...

“Excellent service...”

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Sep 23,2019
Minithumbup
By: 'tony White'
Sep 23,2019
0 people found
this helpful
Hi I have seen some of the reviews but i would like to say i had a good a experience. My deposit was held in DPS and returned within 3 days. I paid my bills and showed them proof and it was returned immediately. Would recommend...
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By: tenant
Sep 26, 2019
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this must be a joke, stay away from these scammers! I reported them in the police. Do not give them money without a contract. ...

“Not great letting agency. They reply to your......”

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Sep 12,2019
Minithumbdown
By: 'George Stein'
Sep 12,2019
1 people found
this helpful
Not great letting agency. They reply to your emails when is it only for bills. When you want to receive your deposit back....Goodluck reaching out to them......
read full review
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“Avoid any company linked to Angelos Savvas or......”

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Sep 10,2019
Minithumbdown
By: 'John J'
Sep 10,2019
4 people found
this helpful
Avoid any company linked to Angelos Savvas or Manos Vas. If you are a tenant in a property managed by Galleria Lettings and they did not issue a deposit protection certificate to you within 30 days of paying your deposit (as is required by law) you ...
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“Stealing from landlords and tenants. Beware. They won't refund you your deposits and fail to pass on your rent to the landlord. Call the Police and report them for fraud. Do not trust them....”

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Sep 03,2019
Minithumbdown
By: 'Gina'
Sep 03,2019
5 people found
this helpful
Scamming dodgy agency who are on the verge of liquidation, have been convicted and have had their licence revoked and are currently stealing money from tenants (rent and deposits) and withholding rent from landlords for months telling them that a property is occupied by one ...
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By: Lubo
Sep 23, 2019
View all comments (3)
The same problem to me, I lost 400 pounds. I paid one month but had to move out a week on 15th September, because the house in London, Glocester street is "sold". He refuses to give back my money. I went to the police and now he threats me. Terrible!!! ...

“Cheaters, avoid! The rental was “ bills inclu......”

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Aug 30,2019
Minithumbdown
By: 'Maria grazia di bari'
Aug 30,2019
1 people found
this helpful
Cheaters, avoid! The rental was “ bills included” according to what agreed with Spotahome.co.uk but the contract did not include the bills; the bill to be paid were wrongly calculated each and every time, their payment system was not working properly and one time ...
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“Galleria have rented my property. They have ......”

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Aug 27,2019
Minithumbdown
By: 'Harry Lort-Phillips'
Aug 27,2019
3 people found
this helpful
Galleria have rented my property. They have paid no rent for nearly 3 months, are not receiving calls and will no communicate with me to help resolve these issues. They have also stored some furniture from the property, and due to their lack of communication, I ...
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By: Lubo
Sep 23, 2019
View all comments (2)
I am sorry for you. Galleria Lettings do not deliver contracts, so they hide the rent from the landlord. That is what arrived to my son. I paid 1645 pounds for deposit and one month rent, after what they declared that the house is sold. No contract was delivered, no money too. I am not sure that the Landlord is aware of the situation. ...

“The room was ok. But customer service was ter......”

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Aug 07,2019
Minithumbdown
By: 'Wouter'
Aug 07,2019
1 people found
this helpful
The room was ok. But customer service was terrible. I'm still waiting for my deposit while nobody answers my emails anymore. I contacteer 3 different persons, still no answer. 1 star. Terrible....
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By: maria
Aug 30, 2019
View all comments (1)
please, reply here if you have any news.. same story, I overpaid my bills and they never returned my deposit back. I am actually in Italy but I'll be back to UK next month but not in London , so I guess it will be really hard to do something against them ...

“Worst agency ever...”

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Feb 07,2019
Minithumbdown
By: 'Andrea B'
Feb 07,2019
4 people found
this helpful
By far the most unprofessional and unorganised letting agency I've ever dealt with. Two things worth mentioning: 1) The agent (*) was not honest at all with me. The room was advertised as "bills included" and he confirmed that face to face, he told me that before ...
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Comment on agent fees
Quite high.
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“Scam!...”

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Jan 25,2019
Minithumbup
By: 'Kiera'
Jan 25,2019
2 people found
this helpful
Stayed with them for not even a month and they've given me nothing but hassle! firstly they screwed up my moving in date the they messed me around getting the keys, only ended up staying in the property for 14 day!! and they're only giving me ...
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Comment on agent fees
No they're a massive rip off! they may you professionally clean the room or theyll charge you £85! theres £125 holding fee ontop of the deposit they just add charges every where! don't care about the tenants just want your money
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“Worst service ever...”

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Nov 28,2018
Minithumbdown
By: 'Linda'
Nov 28,2018
2 people found
this helpful
It was unbelievable how they treat me for the delay in the payment they even contact my work place and tried to be in touch with my family. Totally unacceptable....
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“Big Thanks to You...”

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Oct 19,2018
Minithumbup
By: 'steven'
Oct 19,2018
0 people found
this helpful
I want to take this opportunity to thank Emmanuel from Galleria lettings for the friendly advice and guidance. The staff in the office were quick and always responsive throughout our tenancy. We troubled them for mainteannce, decorative and evening viewings and they were ready to ...
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Comment on agent fees
good
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By: John
Sep 23, 2019
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It must be a joke. On the address London, 36 Strutton Ground there is a restaurant. These guys are professional scammers. ...

“Simply Awful...”

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Jun 25,2018
Minithumbdown
By: 'Tizio'
Jun 25,2018
3 people found
this helpful
Never been happier to leave a property. Every single time you have to speak to Galleria Lettings, it is a battle to get anything done. I would now discount a potential property purely by virtue of being connected with this agency....
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Comment on agent fees
Very high for nothing in particular.
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“THANK YOU...”

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Jun 12,2018
Minithumbup
By: 'mike'
Jun 12,2018
0 people found
this helpful
I really enjoyed my time with galleria Lettings They found me a really nice property. Clean, nice and close to the station I found the company very helpful...
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Comment on agent fees
Very Good
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“AWFUL...”

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Apr 26,2018
Minithumbdown
By: 'ADI'
Apr 26,2018
7 people found
this helpful
Countless burdens that lasted over 4-months? YES. Please AVOID this agency that has no values, respect for tenants or morality....
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“Good Flat in Central location!...”

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Apr 25,2018
Minithumbup
By: 'lisa breakspeare'
Apr 25,2018
0 people found
this helpful
I rented in Kensington with Galleria Lettings and i was happy with both the flat and the service received. I just found the end of tenancy professional cleaning to be expensive. They did mention that i had the choice of booking my own cleaning company ...
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Comment on agent fees
reasonable
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“Thorough and helpful!...”

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Mar 21,2018
Minithumbup
By: 'Anne Croswell'
Mar 21,2018
1 people found
this helpful
Beth was very thorough and helpful. I recommend Galleria Lettings to anyone. A lot cheaper than a high street agent too....
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Comment on agent fees
good
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“Good job...”

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Mar 19,2018
Minithumbup
By: 'Nicholas Bock'
Mar 19,2018
0 people found
this helpful
I was provided with fast and efficient service! I truly love the flat. Thank you for being so flexible. I would recommend your service for sure...
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“I just wanted to write a review to say it ......”

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Mar 09,2018
Minithumbup
By: 'Lukas'
Mar 09,2018
0 people found
this helpful
I just wanted to write a review to say it was a smooth process dealing with Galleria Lettings It was easy to deal with the agent Thanks for helping me find a home...
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Comment on agent fees
Good
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“Very pleased with the friendly service we got from Jonathan ......”

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Feb 23,2018
Minithumbup
By: 'stuart davidson'
Feb 23,2018
0 people found
this helpful
Very pleased with the friendly service we got from Jonathan and Beth at Galleria Lettings in London Victoria. We have used various agencies in the past to rent an apartment and we were often dissapoitned with the luck of communication The staff at Galleria Lettings ...
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“Guys, I bet my hand that the positive comments on ......”

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Feb 15,2018
Minithumbdown
By: 'Hugo,No need for an alias you deserve to go bankru'
Feb 15,2018
7 people found
this helpful
Guys, I bet my hand that the positive comments on the internet are written by Galleria employees. IN MY WHOLE LIFE never have I seen such a low in ethics, unprofessional, borderline scam rental agency. After paying the deposit and the 200£ agency fee, I had ...
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Comment on agent fees
200£ of agency fees, I texted them for the next four days and didn't hear anything from them, I thought I had been scammed. Then suddenly I receive an email threatening me to put the flat back on the market if I don't reply by 5PM the same day (on my personal email address, working day!)
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By: Dave
Apr 23, 2018
View all comments (1)
hey mate, let me know how to get in touch with you. I am currently a tenant and have just seen your feedback and am worried about my deposit. thanks, Dave ...
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