Crook & Blight
Newport, NP20
3.7/5, 17 reviews
65% recommended
75% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction



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“As an estate agent myself when I purchased my first ......”

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Dec 08,2017
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By: 'Anonymous'
Dec 08,2017
5 people found
this helpful
As an estate agent myself when I purchased my first property I really expected a completely different service to the one I was given from this agent. The initial viewing with the estate agent was good but from that point and when my offer was accepted I had NO contact at all from the estate agent except for a email that went into my junk from a 'sales progressor' which was telling me that the property I have had my offer accepted on is in fact a leasehold house not a freehold house... funny that they didn't know this information a day before when I made my offer? and didn't even want to call me to let me know and to break the disappointing news to me? I asked for advice from the agent regarding leasehold houses in the area, I was given no help and understanding and I had to do my own research. I would have expected the estate agent to have tried to re-assure me and help me make a decision about buying a leasehold house, not make me feel like I was bothering them and being fobbed off with a rubbish unprofessional response with no helpful information. I turned to my own company, solicitors and managers for the information I needed which should have been provided by the estate agent I was purchasing through. The 'sales progressor' wasn't a sales progressor and she didn't do her job of chasing or updating.... I was told she was too busy every time I called. I wasn't a nervous buyer or someone who didn't know the process but if I was, I would have felt completely let down and disappointed with the agent that they make no contact and didn't want to help me in any way to get the transaction moving... TIP get a good solicitor if you are going to buy through this agent.

Finally I got to the exchange and completion after over 5 months (this transaction should have been completed within 8 weeks in my experience) this was due to the vendors solicitor not having the right information and dragging things out due to the property being leasehold. They would not entertain helping me purchase the freehold and if I ever spoke to the agent they were completely disinterested in helping me as well. On the day of completion I was so excited to pick up the keys for my first purchase. I went into the estate agent excited and happy.. I left feeling deflated. I walked into the shop, wasn't greeted by any staff they just looked at me? I then went up to the girl sat on a desk whilst 2 men stood and had a conversation in the office and ignored me. I advised the woman it was my completion day and I was picking up the keys for my new home. She didn't congratulate me or say anything, she grabbed a single envelope with one key and gave it to me and made me sign a form, that was it! I was so shocked as when any of my purchasers come into the office to pick up their keys I greet them with a smile and excitement, a bottle of bubbly, a personalized card and a bag of goodies!! Also, where are the other keys? Do they have any? is that it? I just stood there thinking I can't believe that is it? I was so shocked to receive such a poor service all round by this estate agent. When I sell the house I would not use this agent due to the service I received purchasing. Estate agents need to step up their service levels as they won't be getting repeat business... it doesn't take a lot?? Just a few phone calls along the process, help and advice (which is what they get paid to give?) and a congratulations on your new home would have been nice!!
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Opening Hours
Address

Crook & Blight
Bank Buildings67 Bridge Street
Newport
Gwent
NP20 4AQ
01633 222 333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £325,000 £405,000
Lettings 0% 99% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 4 2 3 0 1 1 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“AVOID is My advice...”

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Oct 20,2023
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By: 'jmayers'
Oct 20,2023
0 people found
this helpful
They don't return calls always seems to go to voicemail then after 3 voicemails left and numerous other call I finally get a return call 5 days later! when you ask to view a property even though its still active on Rightmove and their website it under ...
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“Rental Viewings...”

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Dec 06,2022
Minithumbup
Anthony
By: 'Jack'
Dec 06,2022
0 people found
this helpful
Anthony has now shown us two properties and had been extremely helpful. Good advice given and very friendly. Putting myself and my grandson at ease and could answer questions that we had. Would highly recommend this company....
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“Help full and Knowledgeable...”

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Oct 21,2022
Minithumbup
Anthony
By: 'JERRYIRWIN41'
Oct 21,2022
0 people found
this helpful
Anthony was super help full and quickly found answers to all our questions. Knowledgeable about the property and surrounding area ....
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“My experience with all the staff at Crook and......”

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Nov 12,2021
Minithumbup
Becci
By: 'Debbie Watkins'
Nov 12,2021
0 people found
this helpful
My experience with all the staff at Crook and blight has been excellent. From the reception team to the Anthony who does house inspections. But in particular Becci who deals with rental property. Every time I ring with an issue or concern she always goes ...
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“Everyone was really lovely and welcoming Anth......”

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Oct 15,2021
Minithumbup
Anthony
By: 'Chelsea'
Oct 15,2021
0 people found
this helpful
Everyone was really lovely and welcoming Anthony was brilliant and help 100/10 would recommend to any of my friends or family...
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“We used Crook & Blight ( Newport) to sell my ......”

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Oct 15,2019
Minithumbup
Emma
By: 'Lynne'
Oct 15,2019
0 people found
this helpful
We used Crook & Blight ( Newport) to sell my mums house. They were highly knowledgeable about the market in this area and were very efficient at keeping us informed about the process every step of the way as well as offering a highly competitive costed approach. ...
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“First Class Service!...”

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Jun 08,2019
Minithumbup
Sarah
By: 'Sarah'
Jun 08,2019
0 people found
this helpful
I just wanted to say thank you to Crook and Blight for their first class service from beginning to end! Answered questions and so knowledgeable. Thanks team!...
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Good
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“Excellent service...”

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Jul 29,2018
Minithumbup
By: 'Angharad'
Jul 29,2018
0 people found
this helpful
Highly recommend Crook and Blight as they have provided an excellent service throughout the purchase of my new property. The whole team have communicated with me on a regular basis throughout the journey from initial offer to final completion date. It was a real pleasure....
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“As an estate agent myself when I purchased my first ......”

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Dec 08,2017
Minithumbdown
By: 'Anonymous'
Dec 08,2017
5 people found
this helpful
As an estate agent myself when I purchased my first property I really expected a completely different service to the one I was given from this agent. The initial viewing with the estate agent was good but from that point and when my offer was ...
read full review
Comment on agent fees
N/A
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“Disappointing to say the least. On the intial visit to ......”

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Jun 07,2017
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By: 'Philli'
Jun 07,2017
4 people found
this helpful
Disappointing to say the least. On the intial visit to the property the service we had was great. Following this I think poor sums it up. The estate agent we dealt with openly seemed to favour another party making an offer on the property and ...
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“Just like to say big THANK YOU to all the ......”

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Nov 25,2016
Minithumbup
By: 'Rhianon'
Nov 25,2016
0 people found
this helpful
Just like to say big THANK YOU to all the staff at Crook and Blight for your brilliant service -- from beginning to end ! Such a lovely team--always greeted with a friendly face ! Good local business! Thank you Richard ....
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Comment on agent fees
Very good
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“Long standing customer of Crook and Blight previously selling and ......”

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May 21,2014
Minithumbup
By: 'Jo'
May 21,2014
1 people found
this helpful
Long standing customer of Crook and Blight previously selling and more recently renting as a landlord. I found this site through google and was very surprised at some of the reviews. They have always been very honest and very proffessional and I can't recommend them ...
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“I don't usually comment on these sites but I've just ......”

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Nov 28,2013
Minithumbup
By: 'rob'
Nov 28,2013
2 people found
this helpful
I don't usually comment on these sites but I've just read a review by a tenant and the things they complain about are the reasons I've trusted crook and blight for so long. I want my agent to check the house regularly! I want my ...
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“Very helpful to start, once you've handed over the admin ......”

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Oct 29,2013
Minithumbdown
By: 'Angry.tenant'
Oct 29,2013
3 people found
this helpful
Very helpful to start, once you've handed over the admin fees the harass you with phone calls, letters and emails. They inspect properties every 4 months .... Invasion of privacy if you ask me?! I don't want a stranger going through my house. I don't pay a ...
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What agent could do to change your mind?
James you're too arrogant and very rude.
Attached Filesnbsp;
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By: Jo
May 21, 2014
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It sounds like they've just been looking after the landlord's property correctly! As a landlord I'd be delighted! ...

“I have sold and bought houses through Crook & Blight in ......”

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Aug 28,2013
Minithumbdown
By: 'Loulou'
Aug 28,2013
3 people found
this helpful
I have sold and bought houses through Crook & Blight in the past and have always received a good service so when I needed to rent my house out I naturally went with them. What a mistake!! My tenants have always paid their rent on time. ...
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What agent could do to change your mind?
Pay rent to landlords on time!!!
Attached Filesnbsp;
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“I have both purchased and sold several houses with Crook ......”

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Sep 21,2011
Minithumbup
By: 'Bacaro'
Sep 21,2011
2 people found
this helpful
I have both purchased and sold several houses with Crook and Blight over the last 10 years, I have always found them to be highly experience, efficient, polite, punctual and extremely competitive. All of their team from owner to office team are well-mannered and passionate about ...
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“Well, where to begin.... to start with they didn't tell ......”

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Dec 20,2010
Minithumbdown
By: 'ticked'
Dec 20,2010
6 people found
this helpful
Well, where to begin.... to start with they didn't tell the original tenants of our viewing, they didn't bother turning up for the viewing, they missed an appointment to sign contracts without warning, they rang my fiance at work via her HQ when she explicitly ...
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By: writer2011
Sep 21, 2011
View all comments (1)
All I can say is that I've got 5 houses with Crook and Blight which have been rented out solidly for 8 years and have had exemplary, personal service throughout. I can only presume you left the place in a state and got annoyed when they took some of your bond! Paul. ...
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Awards won by Crook & Blight, Newport NP20 4AQ



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