Milestone & Collis Ltd
Twickenham, TW1
4.6/5, 92 reviews
93% recommended
50% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
95% lettings fee satisfaction

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“Never trust them....”

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Aug 05,2009
Minithumbdown
By: 'joan'
Aug 05,2009
1 people found
this helpful
Never trust them.
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By: Jay Stallard
May 10, 2012
Hi Joan - I am keen to speak with you and discuss any issues you may have had with Milestone & Collis. I can assure you we are trustworthy but clearly something has gone wrong which has caused this comment. Unfortunately without any further info I am unable to respond to this but am keen to resolve matters for you. Also please excuse the delayed response but we have just become familiar with this site and started using it. I look forward to hearing from you. Many thanks Jay

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Latest Reviews

View all Reviews 92
15th Dec 2023
reviewed by 'Years of Misery'
“MD Incredibly rude and aggressive, extremely hard to get information from them on finances and how money is used. Partisan ......”
15th Jul 2020
reviewed by 'Gaetano'
“I had put an offer on a property for rent to find out only after one week that Freddye informed ......”
8th Nov 2018
reviewed by 'Family'
“We exited a property and left it in immaculate condition. When we entered the property the condition was appalling. The ......”
14th Jan 2018
reviewed by 'Federico'
“We rented our flat with Rebecca and Ruth and we found them always helpful and supportive. The process was smooth ......”
26th Oct 2017
reviewed by 'H'
“I first had contact with Ruth when I was searching for somewhere to live. She seemed to know my taste ......”
3rd Oct 2017
reviewed by 'Natalie'
“Lisa's professional, efficient, really friendly and helpful. She always got back to me with solutions really quickly. Thank you....”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Address

Milestone & Collis Ltd
38-40 Church Street
Twickenham
Greater London
TW1 3NR
020 8744 9383

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £390,000 £895,000
Lettings 75% 95% £795 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 52 2 8 0 9 1 5 3
Areas covered
  • TW1
  • TW2
  • TW11
  • TW7
  • TW9
  • TW10
  • KT1
  • SW19
  • SW3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“MD Incredibly rude and aggressive, extremely ......”

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Dec 15,2023
Minithumbdown
By: 'Years of Misery'
Dec 15,2023
0 people found
this helpful
MD Incredibly rude and aggressive, extremely hard to get information from them on finances and how money is used. Partisan treatment of flat owners and directors especially in terms of withholding information....
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“I had put an offer on a property for rent to ......”

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Jul 15,2020
Minithumbdown
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Freddie
By: 'Gaetano'
Jul 15,2020
0 people found
this helpful
I had put an offer on a property for rent to find out only after one week that Freddye informed me the landlord raised the price to £1100.00 from 1050.00 PCM which I was happy to pay. Freddie got back to me only one week later to ...
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“Renters beware...”

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Nov 08,2018
Minithumbdown
By: 'Family'
Nov 08,2018
0 people found
this helpful
We exited a property and left it in immaculate condition. When we entered the property the condition was appalling. The freezer had not been defrosted and was fully frozen..The inventory report at exit was full of errors and lies and the cost to fix ...
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By: Ruth Conlon
Nov 12, 2018
View all comments (1)
We always encourage landlords to opt for an independent inventory firm to complete the check-in and check-out reports in order to ensure a fair process in relation to the deposit return. Tenants are provided with an amendment form and seven days to report anything they are not in agreement with on the report for both the check-in and the check-out. I can assure you that there are certainly no kickbacks" associated and would say this is an invalid statement to make. This process is governed by th ...

“We rented our flat with Rebecca and Ruth and we ......”

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Jan 14,2018
Minithumbup
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Rebecca
By: 'Federico'
Jan 14,2018
0 people found
this helpful
We rented our flat with Rebecca and Ruth and we found them always helpful and supportive. The process was smooth and we are pleased we found our new home through them! Thank you very much!...
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“I first had contact with Ruth when I was searching ......”

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Oct 26,2017
Minithumbup
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Rebecca
By: 'H'
Oct 26,2017
0 people found
this helpful
I first had contact with Ruth when I was searching for somewhere to live. She seemed to know my taste and what I needed to live happily; I found her direct and professional. she helped me with particulars than needed to be run past the ...
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“Lisa's professional, efficient, really friendly and helpful. She always got ......”

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Oct 03,2017
Minithumbup
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Lisa
By: 'Natalie'
Oct 03,2017
0 people found
this helpful
Lisa's professional, efficient, really friendly and helpful. She always got back to me with solutions really quickly. Thank you....
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Comment on agent fees
Standard
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“Ruth was fantastic. I would like to thank her for ......”

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Sep 02,2017
Minithumbup
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Ruth
By: 'Daran'
Sep 02,2017
0 people found
this helpful
Ruth was fantastic. I would like to thank her for looking after my other half, Sarah. Sarah she said you were wonderful. Sarah is difficult to please at the best of times, but she's pregnant as well at the moment and she had to find ...
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Comment on agent fees
Average
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“With the help of Ruth at Milestone & Collis the process ......”

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Jul 27,2017
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Ruth
By: 'Lynda'
Jul 27,2017
0 people found
this helpful
With the help of Ruth at Milestone & Collis the process to rent our mothers house in Twickenham was very straight forward, we found Ruth to be extremely helpful and professional. Ruth addressed any problems we had very effectively & responded to questions almost immediately. The whole ...
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Comment on agent fees
Fair
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“Myself and 3 house mates applied to rent a student property ......”

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Jul 13,2017
Minithumbup
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Ruth
By: 'Matt'
Jul 13,2017
0 people found
this helpful
Myself and 3 house mates applied to rent a student property from Milestone Collins. Have just finished the process and moved into the property I can happily say I would rate their service 5 stars. Quick response times to any quires and generals a very efficient process. ...
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Comment on agent fees
Fair
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“Milestone and Collis have been exceptional agents. As students and ......”

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Jun 07,2017
Minithumbup
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Lisa
By: 'Lauren'
Jun 07,2017
1 people found
this helpful
Milestone and Collis have been exceptional agents. As students and first time letters it is easy for naivety to be taken advantage of. However Milestone and Collis sincerely had our best interests at heart, solving any problems with the property promptly with no hassle. They ...
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“Have just completed our move with Milestone&Collis and I ......”

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May 19,2017
Minithumbup
By: 'Kajal'
May 19,2017
1 people found
this helpful
Have just completed our move with Milestone&Collis and I can not thank Mario, Ruth and other staff members enough for all the help and support provided through the whole process. Moving after a 10 year gap is always difficult but it was made easier by ...
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Comment on agent fees
The fees were very resonable compared to the other agents in the area and are justified by the support and service provided.
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“We have received professional and excellent service from Milestone & Collis ......”

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May 14,2017
Minithumbup
By: 'TG'
May 14,2017
0 people found
this helpful
We have received professional and excellent service from Milestone & Collis Ltd Twickenham. Mario and Lisa have been responsive and helpful but never pushy (like some other agents we have dealt with)...
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Comment on agent fees
Reasonable in comparison to the market
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“Mario was extremely helpful from the very beginning of the ......”

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Apr 18,2017
Minithumbup
By: 'Charlie'
Apr 18,2017
2 people found
this helpful
Mario was extremely helpful from the very beginning of the process. He took time to understand our needs and then delivered a property that we loved. Mario was accessible at all times, whether it was a general query or something more pressing that required an ...
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Comment on agent fees
Good - Relatively similar to other agencies.
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“Mario was very helpful throughout the process, he regularly and ......”

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Apr 06,2017
Minithumbup
By: 'Mrs'
Apr 06,2017
2 people found
this helpful
Mario was very helpful throughout the process, he regularly and tirelessly travelled quite a distance from Twickenham to the rental address which was outside Twickenham. He always dealt with my queries speedily and politely. I would recommend Milestones based on the service I have received. ...
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Comment on agent fees
good
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“We have had a great experience from all the team ......”

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Apr 05,2017
Minithumbup
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Ruth
By: 'Ellen'
Apr 05,2017
1 people found
this helpful
We have had a great experience from all the team right from arranging the initial viewing with Mario. A huge thank you has to go to Ruth Conlon who has been amazing and went out of her way to assist us and provided excellent customer ...
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“This is my fourth Estate Agency that I've dealt with ......”

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Mar 14,2017
Minithumbup
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Michelle
By: 'Evan'
Mar 14,2017
1 people found
this helpful
This is my fourth Estate Agency that I've dealt with as a tenant and so far it has definitely been the best one. One of the persons who I have been dealing with on a daily bases is Michelle Lomas who has never left me ...
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“Lisa was so efficient when I first moved in to ......”

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Mar 10,2017
Minithumbup
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Lisa
By: 'Gaelle'
Mar 10,2017
0 people found
this helpful
Lisa was so efficient when I first moved in to help me out to sort out everything, contacting for me the engineers to come, giving me phones numbers when needed and always responding so fast!...
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“Brilliant service all round! It has been a real pleasure ......”

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Feb 10,2017
Minithumbup
By: 'Sam'
Feb 10,2017
2 people found
this helpful
Brilliant service all round! It has been a real pleasure working with Mario and the professional and efficient Milestone & Collis team....
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“I dealt with Ruth in respect of damage to a ......”

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Feb 07,2017
Minithumbup
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Ruth
By: 'Peter'
Feb 07,2017
1 people found
this helpful
I dealt with Ruth in respect of damage to a mutual clients property. Unlike most 'professionals' in this sector, I found Ruth to be very professional and extremely helpful. Highly recommended....
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cannot comment
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“Excellent service. Everything went as planned. Mario was very professsional ......”

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Feb 04,2017
Minithumbup
By: 'Ahmed'
Feb 04,2017
2 people found
this helpful
Excellent service. Everything went as planned. Mario was very professsional and prompt. All the communicaution was wuick and easy and all the steps done ontime untill I moved in. Could't ask for better really....
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“Our experience with Milestone & Collis has been totally positive. Our ......”

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Feb 01,2017
Minithumbup
By: 'Iza'
Feb 01,2017
3 people found
this helpful
Our experience with Milestone & Collis has been totally positive. Our experience with Mario Grochowiec was always perfect. When problems arose we were kept informed and solutions were found. Working with Mario has been a pleasure. He has been flexible, hard working & thoroughly professional. We are ...
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Comment on agent fees
Good
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“We have had Milestone Collis as our lettings agency for ......”

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Jan 31,2017
Minithumbup
By: 'Joanna'
Jan 31,2017
0 people found
this helpful
We have had Milestone Collis as our lettings agency for our Strawberry Hill property since 2000 and can say that we have received consistent, professional service only from Milestone Collis. They are reliable, do what they say they are going to do and if they are ...
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Comment on agent fees
I feel agent fees are reasonable and reflect the professional, trustworthy service.
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“Stuart and the team at Milestone & Collis provided a very ......”

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Jan 09,2017
Minithumbup
By: 'Peter'
Jan 09,2017
0 people found
this helpful
Stuart and the team at Milestone & Collis provided a very professional service for the disposal of our property. Stuart kept on top of the situation to make sure we received the best possible result from the transaction....
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Comment on agent fees
Their fees were reasonable.
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“From the first time I met Stuart I felt relaxed ......”

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Sep 23,2016
Minithumbup
By: 'Sheila'
Sep 23,2016
0 people found
this helpful
From the first time I met Stuart I felt relaxed and in good hands. His professional and friendly, open approach was refreshing and at all stages I have felt supported and despite a few of the normal glitches in my sale and purchase they proceeded ...
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Comment on agent fees
The fees were not cheap, but then they were not out of line with many others and the service and peace of mind was well worth it.
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“Grace was professional and helpful in securing our rental property. ......”

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Sep 07,2016
Minithumbup
By: 'Charlotte'
Sep 07,2016
0 people found
this helpful
Grace was professional and helpful in securing our rental property. She and the team helped us quickly sort out a few teething issues when we first moved in....
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“Everything went smoothly, even though we were moving 225 miles, everything ......”

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Sep 07,2016
Minithumbup
By: 'Pam'
Sep 07,2016
0 people found
this helpful
Everything went smoothly, even though we were moving 225 miles, everything we needed to do and everything we needed from the agents was provided....
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Comment on agent fees
industry standard I assume, seems to be the normal costs involved.
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“Grace ensured that I had anextremely positive experience with Milestone & ......”

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Sep 07,2016
Minithumbup
By: 'Yasmin'
Sep 07,2016
0 people found
this helpful
Grace ensured that I had anextremely positive experience with Milestone & Collis despite a major disruption that occurred ( not by fault of the agent ). Grace went out of her way to make me feel reassured and was always available to contact even during out of office ...
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Comment on agent fees
As a student I would have struggled with the Agents fees if it was not for the financial help I received from my parents.
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“Grace is polite, efficient and always available for discussion and ......”

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Sep 07,2016
Minithumbup
By: 'Mr'
Sep 07,2016
0 people found
this helpful
Grace is polite, efficient and always available for discussion and advice. She listens and carries out agreed actions. We were very happy with the service we received....
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Comment on agent fees
ok
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“Grace was unfailingly helpful during the entire process of buying ......”

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Sep 06,2016
Minithumbup
By: 'Nick'
Sep 06,2016
0 people found
this helpful
Grace was unfailingly helpful during the entire process of buying a property. I would recommend her and Milestone Collis without hesitation....
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Comment on agent fees
n/a
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“The service I received from Sandrine and Tamer at Milestone&......”

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Aug 31,2016
Minithumbup
By: 'Katy'
Aug 31,2016
0 people found
this helpful
The service I received from Sandrine and Tamer at Milestone&Collis was friendly,respectful and very professional.It was uniquely refreshing to meet genuine people that offered a non pushy approach to finding us the perfect home.Not a whiff of your typical over the ...
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Comment on agent fees
Very reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:17 AM 12/07/2017 by Ruth Conlon

Awards won by Milestone & Collis Ltd, Twickenham TW1 3NR



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