Recently sold a property In Levensulme (May 2012) through them and their service was very poor. Lack of communication throughout the whole process. We had to continually chase them to get feedback after a viewing. The initial sales contact is very professional but then let down by very poor after service. The lack of advice when negotiating with our buyers end up with us selling at a much reduced price. We felt that they were working in favour of our buyers which stings when it\'s costing you thousands in commission. Jullian Wadden (Heaton Moor) who we were buying our new house with had to keep pushing them for information on our behalf. I would email EM with queries or after advice and these were generally ignored. We even instructed a solicitor (incurring legal costs) on both our house sale and purchase, then found out that a Memorandum of Sale hadn\'t even been issued by EM. A fact that we weren\'t made aware of. We had warning signs of poor service right from the start, that now looking back, wish we had gone with our gut feeling and changed agents,.
Please be warned. I would like also to take this opportunity to recommend Jullian Wadden in Heaton Moor. They acted with pure professionalism throughout the whole process and feel they deserve to be praised and recommended.
The only way these companies can be made to improve their service is by using the power of the internet and letting potential clients know what the reality of dealing with them is. Selling a house is a stressful time and the last thing you want is your estate agent compounding this.