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Oct 09,2017
Oct 09,2017
4
people found
this helpful
this helpful
A year ago I saw a property through Shinerocks. I made an offer 15k over the 'OIEO' price. Despite having spoken and meeting with the agent I heard nothing back. When I called them, the very rude estate agent snapped 'you should have offered more money in the first place - it went for 30k over the asking price'. I wasn't given the opportunity to increase my offer.
A yeah later the property went on the market again through Shinerocks. It turned out the property had never been sold but taken off the market; the agent had not been telling the truth. I offered 30k over the asking price - the price I had been told it had been sold for previously. I was told three offers had all been made within 5k of each other. I offered an additional 15k but was then told that an even higher offer had been made so I withdrew. At that point there was a flurry of emails - there was no higher offer. Once again the agent had been misleading me. In two days they had pushed the price up nearly 50k by telling me there were higher offers. In fairness the Shinerocks owner emailed me to say that I should not have been told there was a higher offer by the agent. However, despite my increased offer, once again I heard nothing back.
Buying a house is one of, if not the most expensive and important purchases we make. In this instance the cost involved was over three quarters of a million pounds. Shinerocks's treatment of buyers is shocking. I will never again consider a property marketed by them, and for that reason would never sell through them either as their practices deter genuine buyers.
A yeah later the property went on the market again through Shinerocks. It turned out the property had never been sold but taken off the market; the agent had not been telling the truth. I offered 30k over the asking price - the price I had been told it had been sold for previously. I was told three offers had all been made within 5k of each other. I offered an additional 15k but was then told that an even higher offer had been made so I withdrew. At that point there was a flurry of emails - there was no higher offer. Once again the agent had been misleading me. In two days they had pushed the price up nearly 50k by telling me there were higher offers. In fairness the Shinerocks owner emailed me to say that I should not have been told there was a higher offer by the agent. However, despite my increased offer, once again I heard nothing back.
Buying a house is one of, if not the most expensive and important purchases we make. In this instance the cost involved was over three quarters of a million pounds. Shinerocks's treatment of buyers is shocking. I will never again consider a property marketed by them, and for that reason would never sell through them either as their practices deter genuine buyers.
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Apr 28, 2018
Shinerocks have responded to my review saying I was away in the far east - that's not even true. That they will make blatantly untrue statements on sites like this speaks volumes about the about the kind of company they are. Apr 27, 2018
Hello Wayne, thanks for taking the time to share your thoughts, both here on allAgents, and on other sites. In response, we can confirm we received multiple offers including yours, however the vendor had to withdraw from the sale and the house was taken off the market.Although you viewed the house again, unfortunately your offer was lower than the others. Out of courtesy, we attempted to contact you, however you were away in the Far East. When you made an increased offer later, it was seriously considered by the vendor. You were still away on business at the time, and also aware that yours was not the only offer being considered.
It is unfortunate that you were very hard to get hold of and when you returned to the UK, you did not contact us while other more enthusiastic potential purchasers were calling us every day and chasing us late at night and early in the morning.
While we understand and empathise with your disappointment, your reaction is unfair and not an accurate depiction. Please contact us again, and we would be delighted to help you find your dream home.
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9th Oct 2017
reviewed by 'Housebuyer'
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Address
Shinerocks
4 Russell Parade, Russell Hill Road
Purley
Greater London
CR8 2LE
0208 660 2010
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| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
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Oct 09,2017
Oct 09,2017
4
people found
this helpful
this helpful
A year ago I saw a property through Shinerocks. I made an offer 15k over the 'OIEO' price. Despite having spoken and meeting with the agent I heard nothing back. When I called them, the very rude estate agent snapped 'you should have offered more ...
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Apr 28, 2018
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Shinerocks have responded to my review saying I was away in the far east - that's not even true. That they will make blatantly untrue statements on sites like this speaks volumes about the about the kind of company they are. ...
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