88% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Aug 31,2017
Aug 31,2017
1
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It is with great regret that I am having to give a very negative review, but unfortunately have no option. Selling your house is a very expensive thing to do and I wish I had cut my costs and used one of their online, cheaper, competitors. I mistakenly thought I would get support from Ryder & Dutton whilst selling my house, unfortunately this was not the case.
There was very little interaction between myself and Ryder & Dutton throughout the whole sale process other than tweaking the online photos to make it look sunny!! No additional effort to try and sell my property at all.
The final straw was the week I was moving and exchanging contracts, I was surprised to find that Caroline, who was looking after me, was away on holiday! I did not hear anything from anyone for over a month until moving day when I got 2 phone calls from 2 diffferent members of staff within 20 seconds of each other asking me when I was dropping my keys off??!! At this time I was not made aware that the funds had even been transferred and I was busy loading my moving van.
I can honestly say I would not recommend Ryder & Dutton. They got paid a lot of money from me for doing very VERY little.
There was very little interaction between myself and Ryder & Dutton throughout the whole sale process other than tweaking the online photos to make it look sunny!! No additional effort to try and sell my property at all.
The final straw was the week I was moving and exchanging contracts, I was surprised to find that Caroline, who was looking after me, was away on holiday! I did not hear anything from anyone for over a month until moving day when I got 2 phone calls from 2 diffferent members of staff within 20 seconds of each other asking me when I was dropping my keys off??!! At this time I was not made aware that the funds had even been transferred and I was busy loading my moving van.
I can honestly say I would not recommend Ryder & Dutton. They got paid a lot of money from me for doing very VERY little.
Comment on agent fees
An extreme amount of money for doing very VERY little
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Latest Reviews
8th Aug 2022
reviewed by 'Gaynor Roscoe'
11th Jan 2021
reviewed by 'Khuram Shezad'
29th Nov 2020
reviewed by 'Antony'
29th Sep 2020
reviewed by 'Tara'
4th Feb 2020
reviewed by 'Yvonne'
20th Jan 2020
reviewed by 'John'
Opening Hours
Address
Ryder & Dutton
7 Union Street
Oldham
Greater Manchester
OL1 1HA
0161 652 1234
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 96% | £23,000 | £14,110,000 |
| Lettings | 91% | 95% | £350 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 55 | 0 | 27 | 1 | 218 | 8 | 152 | 2 | 118 | 2 |
Areas covered
- OL1
- OL2
- OL4
- OL8
- OL9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 08,2022
Aug 08,2022
0
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What can I say...As soon as Laura took over our sale she was completely on the ball.If I rang her with an issue,she would be on the case and speak to everyone involved.Laura also chased up my purchase when things appeared ...
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Jan 11,2021
Jan 11,2021
1
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Hi just say i had really really great experience with oldham branch Im really really thankfull to Ryan Mcmyler And Rosie Hartwell he is great man he help me Alot even i use to ring him day and night. Once again thanks Ryan...
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Nov 29,2020
Nov 29,2020
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Exceptional service from the Oldham team.
From the first call we made to get a valuation right through to completion everyone made the selling process seem very easy. They were always ready to answer our questions and kept us informed all the way.
Thanks especially ...
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Sep 29,2020
Sep 29,2020
0
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If I could rate Ryder and Dutton less than one star I would. Had two properties on the market with them in the last two few years, one was £750 to sell and the other was 8k . Their reason for this was, that it's more expensive ...
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Oct 02, 2020
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Hi Tara,
I am sorry to hear that you have been unhappy with our service.
One of your viewing requests was declined because the seller had already received multiple offers in excess of their asking price and requested no further viewings take place. We can arrange a viewing for the other property as soon as you provide your proof of funds which you have offered to send to us - Please be assured we are following the same process for everyone at the moment in an attempt to ensure that those w ...
Feb 04,2020
Feb 04,2020
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Thank you Rosie for staying with this sale every step of the way and giving regular updates. Exchange and completion done on the same day. Great customer service , lovely job - keep up the great work?...
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Jan 20,2020
Jan 20,2020
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Full asking price offered by Third person to view 2 days after for sale sign was put up
Laura Chadderton kept me fully updated during the process...
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Jan 31, 2020
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Thank you so much for using Ryder and Dutton. I am so pleased we got you a buyer so quickly. All the best for the new year.
laura ...
Dec 23,2019
Dec 23,2019
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We have recently bought a house with ryder and dutton and laura was our main contact. She was always professional and polite...
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Dec 23, 2019
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Hi,
Thank you so much for taking the time to leave me a review. I hope you will be happy in your new home. All the best for the new year.
Laura ...
Dec 16,2019
Dec 16,2019
0
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Laura made our buying experience stress free and was always on hand whenever we needed any advice. Would definitely use again if we come to sell....
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Dec 16, 2019
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Thank you so much for the 5* review. I am really pleased you were happy with the service.
have a lovely Christmas and new year. Please let me know if I can help at all in the future. ...
Dec 13,2019
Dec 13,2019
0
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Laura was a pleasure to deal with. It can be a stressful time but Laura was there every step of the way, keeping us udated and was always avaiable whenever needed. She is a credit to Ryder and Dutton and we can't thank her enough....
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Dec 13, 2019
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Thank you so much for leaving me this great review. I am so happy you were pleased with the service. I wish you the best of luck for the future!
Have a lovely christmas and new year.
Laura ...
Dec 06,2019
Dec 06,2019
0
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Fantastic service. Very professional and made us feel like our sale was the most important to them.
Efficient service once a sale had been agreed....
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Dec 09, 2019
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Thank you so much for leaving this great review. I am so pleased you were happy with the service. Have a lovely Christmas and all the best for the new year.
Laura and amy x ...
Dec 05,2019
Dec 05,2019
0
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I found my house through Ryder & Dutton.
Most of my viewings had been through them so I was familiar and being a first time buyer it can be quite a stressful process.
The part I didn’t like was that they never the property buying ...
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Dec 05, 2019
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Hello,
Thank you for taking the time to leave this review. I am really happy you were pleased with my service I only wish I could have been more assistance throughout but it is protocol that The Property Perspective deal with their own sales. I am happy you are finally in and wish you the best of luck in the future.
Best Regards
Laura x ...
Nov 22,2019
Nov 22,2019
0
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Laura at the Oldham office was absolutely amazing and I cannot thank her enough for her support through my sale. She is a credit to ryder and Dutton estate agents. Thank you again Laura x...
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Nov 22, 2019
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Hello,
Thank you so much for leaving me this review. I really appreciate it and I am so pleased you are happy with the service. I wish you all the best in your new home xx ...
Nov 07,2019
Nov 07,2019
0
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Laura Chadderton, Senior Negotiator with Ryder Dutton has been an amazing negotiator. Laura has been very cool headed and polite in her dealings with us, from the day we made offer on the property and during negotiations between the solicitors, till the day contract was ...
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Nov 15, 2019
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Thank you so much for leaving this review. It has been a pleasure working with you. I hope you enjoy your new home.
laura :-) ...
Nov 01,2019
Nov 01,2019
0
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The Ryder and Dutton team have been easy to communicate with during the process of selling my house.
Most of my questions were answered quickly and pleasantly.
I would highly recommend them.
Laura Chadderton and Amy Morgan were especially helpful during the sale....
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Nov 02, 2019
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Hello,
Thank you so much for taking the time to leave this review. It has been a pleasure working alonside you.
Laura and Amy x ...
Nov 01,2019
Nov 01,2019
0
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They spent time and patience with us, explaining the market and process. It gave our elderly father the confidence that the sale of his property would be in safe hands....
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Nov 04, 2019
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Thank You so much for your kind review. ...
Oct 28,2019
Oct 28,2019
0
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We recently purchased a home with Ryder & Dutton, from start to finish we were kept up to date with the what stage we were at. Laura chadderton acted professional and knowledgeable throughout the whole thing. when we wasn't sure about anything She explained in plain ...
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Oct 29, 2019
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Thank you so much for leaving me this great review I really appreciate it. I am so pleased you were happy with the service and please let me know if you need any help in the future.
All the best :-) ...
Oct 08,2019
Oct 08,2019
0
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I first had dealings with Ryder & Dutton in 2017 when I put my house on the market to sell. I had a few different estate agents come to value the house but as soon as Michael entered the property he was completely different from the rest. ...
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Oct 09, 2019
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Kate, I can't thank you enough for your review and kind words. I am delighted to have been able to help you and your mum and I am sure you are in capable hands with our rental team for years to come. I hope you and Ian continue to enjoy living in Cheltenham. ...
Sep 13,2019
Sep 13,2019
0
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We have just sold a property with Ryder and Dutton. Had a few hiccups at the beginning, but apart from those, everything went really well. Had a first time buyer for the property, which was good and Laura Chadderton, Senior Negotatior, was our contact at ...
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Sep 13, 2019
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Thank you so much for taking the time to leave me this review. I really appreciate it. I am happy you were glad with the service and please do let us me know if you need any assistance in the future. Best wishes for the future to you and your family.
Laura :-) ...
Aug 28,2019
Aug 28,2019
0
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Excellent service received will recommend to family and friends.
Especially from laura chadderton
And also caroline shaw.
Thank you for your efforts.
Will use their services again...
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Aug 29, 2019
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Thank you so much for leaving this positive review. I do really appreciate it and I am happy you were pleased with the service. Please let me know if I can help at all in the future.
Best Regards
Laura Chadderton ...
Jun 03,2019
Jun 03,2019
0
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Liz has done a fantastic job once again I will definitely be using her service again & I will recommend to friends & family...
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Comment on agent fees
Good
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Jun 03, 2019
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Thank you Gary - it was the fantastic photos you took - Instead of being a builder - take up photography! See you next time. Liz ...
Jun 01,2019
Jun 01,2019
0
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Excellent friendly service; always kept up to date with changes in the process. As first time buyers we felt comfortable with the face to face meetings, everything was fully explained to us and all questions were answered. Made the whole scary process of buying a ...
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Comment on agent fees
Good.
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Jun 03, 2019
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Thank you! Your words were exactly what we aim to do in our job. Leave the worry and stress to us! LIz ...
May 28,2019
May 28,2019
0
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Excellent customer service always professional and efficient no time waisting and all parties seemed to be kept up to date with progress thank you
The sale was completed in good time hasifree...
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May 29, 2019
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Thank You Amoy for your kind words. We are very grateful for your review and hopefully be able to help you again in the future. ...
May 09,2019
May 09,2019
0
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Quick and professional service. Nothing is too much trouble. My mortgage was completed and offered within 3 days even with a bank holiday in between which has secured our new home. Definitely an assert to the branch...
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Jun 03, 2019
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Thank you so much. I was very pleased with this one - 3 days! I hope you come back to us next time your mortgage comes up for renewal. See you then! Liz ...
Apr 26,2019
Apr 26,2019
0
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I WOULD HIGHLY RECOMMEND BOTH ROSIE AND RYDER AND DUTTON AS THEY HANDLED THE SALE OF MY FLAT IN A VERY HELPFUL AND PROFESSIONAL MANNER...EXCELLENT ADVICE AND NOTHING WAS TOO MUCH TROUBLE......
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Comment on agent fees
FAIR.....WOULD'VE BEEN BETTER FREE
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Apr 26, 2019
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Thank you so much for taking the time to write me a review. I really appreciate your comments and thank you for choosing us to sell your property! ...
Apr 25,2019
Apr 25,2019
0
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Highly recommended. Made the process easier, everything explained. Received the best mortgage to suit us and made sure we were kept informed....
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Good
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Apr 25, 2019
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Thank you so much for your comment - we are still here for you right to the end of your journey. Liz ...
Apr 25,2019
Apr 25,2019
0
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The team provided us with first class service from the start of the process to completion. From the initial valuation, feedback from viewing and on to the minutiae of the sale nothing was to much for the team. Caroline in particular went the extra mile ...
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Comment on agent fees
Competitive
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Apr 12,2019
Apr 12,2019
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Caroline was fantastic selling my house. She rang me every week with updates. If I missed her call or wanted to speak to her she ran back straight away. She always knew where the sale was up to. My house sale was completed in 10 weeks....
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Comment on agent fees
More expensive than some of the other internet estate agents but you get a very good personal service. They do all the chasing and moving the sale on for you.
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Apr 12, 2019
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Thank you Demi for you comments. I'm so glad we managed to get this through in time for you. Good luck with everything and please don't hesitate to contact me if you need anything further ...
Apr 11,2019
Apr 11,2019
0
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Caroline was always quick to respond to any emails sent and return calls immediately.
I wouldrecommend Ryder and Dutton to friends and family. She is an asset to the business....
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N/a
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Apr 12, 2019
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Thank you Jane for you kind words. It has been a pleasure to help you with your purchase. Please don't hesitate to contact me if you need anything in the future. ...
Mar 25,2019
Mar 25,2019
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Absolutely Fantastic throughout the whole process. No issues or complaints, always in hand to answer any queries we had. Made for a really easy purchase and would highly recommend....
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Comment on agent fees
Good
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Mar 29, 2019
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Thank you for your comment. It does mean a lot to us and we promise to look after you until the end of this journey. Liz ...
Mar 11,2019
Mar 11,2019
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I am over delighted by receiving my keys along wait but truly worth it.
Thank you Jade,Caroline,Amy,Jess without you this would never have been possible thank you for putting up with me since October...
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Comment on agent fees
Good Fees
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Mar 12, 2019
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Hello Anwar, thank you for your kind words. Myself and all the girls in the office really appreciate you taking your time to write us a review! If you ever need anything in the future, please do get in touch with us, we would be more than happy to help. Best wishes. ...
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Last updated at 2:01 PM 23/03/2022 by allAgents
Best Estate Agent in OL1 
Best Estate Agent in Oldham 
Thank You for your feedback we do appreciate both positive and negative feedback with which we can improve our future service.
We are sorry your experience has not been fully as you expected and can only apologise for this.
On a more positive note and I believe down to Caroline's negotiations we did manage to achieve the asking price for you in the sale which I believe a cheaper online agent would not have been able to do.
That said, I am very sorry your experience with us was not 100% satisfactory and I will address the matters you have raised.
Kind Regards and I hope you have settled in to your new property.
Michael Hodson
Branch Manager
Ryder & Dutton