0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 15,2017
Aug 15,2017
3
people found
this helpful
this helpful
Be careful with these estate agents! I would like to share the bad experience I have just had with Courtney green.
After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like marks on the walls, a few scuffs in the carpet. The check in report was very vague but when it came to the check out they were thorough. Unfortunately, we didn't take note of every single detail and they took advantage of this. It eventually went to a dispute and we managed to keep a good part of our deposit.
Courtney green were never open about who they represent. Told us they represented both landlord and tenant. However in a dispute they were completely representing the landlord, even did the landlords case. They also advised us the landlord was being reasonable. If we had heard them we would have lost a huge chunk of our bond. Used our case to lodge the dispute and countered our arguments in the dispute application.
If you use Courtney Green make sure you are properly advised about your rights, independently from them and take note of every mark on floors, walls, garden condition. Our house was professionally cleaned every week, no shoes policy in the house, but they still managed to take money from our bond. They seemed very experience around disputes and know what to say to make landlord more favoured.
We don't want anything to do with them, ever again.
After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like marks on the walls, a few scuffs in the carpet. The check in report was very vague but when it came to the check out they were thorough. Unfortunately, we didn't take note of every single detail and they took advantage of this. It eventually went to a dispute and we managed to keep a good part of our deposit.
Courtney green were never open about who they represent. Told us they represented both landlord and tenant. However in a dispute they were completely representing the landlord, even did the landlords case. They also advised us the landlord was being reasonable. If we had heard them we would have lost a huge chunk of our bond. Used our case to lodge the dispute and countered our arguments in the dispute application.
If you use Courtney Green make sure you are properly advised about your rights, independently from them and take note of every mark on floors, walls, garden condition. Our house was professionally cleaned every week, no shoes policy in the house, but they still managed to take money from our bond. They seemed very experience around disputes and know what to say to make landlord more favoured.
We don't want anything to do with them, ever again.
Comment on agent fees
No comment
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Sep 05, 2017
This is my last comment on this matter. Courtney green advised us to accept the landlords demands and if We had heard to that advice, We would have lost almost half of our bond. The dispute review granted us a few items, and that helped us keep more money of our bond. In addition to this, Courtney green wrote the landlord s dispute evidence, using points against us, we had discussed with Courtney green outside the dispute process. We had to do our own evidence, with no assistance from anyone at Courtney green. This is not what I would consider, just a mediator role. It might be best to get to the facts right, before commenting. Sep 05, 2017
This is a very unfair review but we are sorry to hear of your feelings and we can understand your frustration with regards to the deposit process. There is often a misconception that we, as the agent, benefit or profit from any deposit deductions but we simply mediate between the landlord and the tenant to try and get agreements to items brought up by the independent check in/out reports. It is the landlord who makes the claim against you and receives any agreed deductions, not us as the agent. On this occasion we tried to mediate an agreement between you and the landlord but were unable to reach an agreement on all items, therefore it was arbitrated on by a separate Government approved adjudicator.We do not believe that this rating is a fair representation of events, however your feedback is repected and acknowledged.
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Opening Hours
Address
Courtney Green
25 Carfax
Horsham
West Sussex
RH12 1EE
01403 252 222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Sep 08,2021
Sep 08,2021
1
people found
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I originally purchased my flat from Courtney Green in September 2009. Over the years I have lived in the property and rented it out (via Courtney Green, as they also run the block management company), the year on year the costs have increased
Costs have increased ...
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Jan 13,2021
Jan 13,2021
0
people found
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Steven Greenfield at Courtney Green found us a buyer within seven days and despite the fact that we were in Spain at the time he handled all the Covid procedures necessary for a communal dwelling (Manor House) and facilitated every move we had to make ...
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Mar 21,2019
Mar 21,2019
0
people found
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The Courtney Green team handled all my estate agent needs in my recent sale of my Victorian house in Sussex. I would like to take this opportunity to thank all the team for an outstanding job from valuation to viewings and the assistance in managing ...
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Comment on agent fees
good and earned the fee
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Sep 07, 2021
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(1)
I originally purchased my flat from Courtney Green in September 2009. Over the years I have lived in the property and rented it out (via Courtney Green, as they also run the block management company), the year on year the costs have increased
Costs have increased in the order of >30% or more, though the service hasn’t. It has reduced visibly! The Flats just don't seem looked after anymore, and they don't do a great job of cleaning.
I have had cowboy builders shatter roof tiles (causing ...
Oct 16,2018
Oct 16,2018
3
people found
this helpful
this helpful
I would strongly advise against ever signing a Tenancy Agreement with Courtney Green. I am on the verge of starting legal proceedings against them and my former landlord as they are trying to charge me (deduct from my deposit) over £500 for PRE-EXISTING DAMAGE...
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Comment on agent fees
Extortionate
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Aug 15,2017
Aug 15,2017
3
people found
this helpful
this helpful
Be careful with these estate agents! I would like to share the bad experience I have just had with Courtney green.
After the check out inventory, the landlord asked up £900 to cover various costs. Most of the costs were around general wear and tear like ...
read full review
read full review
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
Sep 05, 2017
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(2)
This is my last comment on this matter. Courtney green advised us to accept the landlords demands and if We had heard to that advice, We would have lost almost half of our bond. The dispute review granted us a few items, and that helped us keep more money of our bond. In addition to this, Courtney green wrote the landlord s dispute evidence, using points against us, we had discussed with Courtney green outside the dispute process. We had to do our own evidence, with no assistance from anyone at ...
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