firstly they advertised the property as having a garden - it didn\'t. I only found out after moving in that I could only hang my washing out in a confined patch at side of building. They are very abrupt on the telephone - giving very little notice to \'inspect\' the property every 3 months and said I needn\'t be at home because they would let themselves in! - I never had inspections at my previous rented accomodation. Johnathan (don\'t know his surname) was so rude to me I insisted that he didn\'t contact me again. When I left in April I was charged a checking out fee! Never had that before along with a carpet steaming fee when the carpet was spotless and didn\'t need steaming. I had to phone themseveral times to get my deposit back (what was left of it after check out fee!).