...left to get your reviews in for the
2024
allAgents People Awards
May 26,2017
May 26,2017
0
people found
this helpful
this helpful
Quite honestly the worst rental from a tenants perspective ever. I leased a property as a student, and with the high market demand I jumped at a property, and agreed the 2 months advanced rent without protection terms, as well as a reservation fee.
When I moved in the property was a state, and had its electricity disconnected! I cleaned it to the best of my ability for the whole first week. For the next 9 months I never heard from the letting agent. I was naive, and forgot to return the inventory that outlined any potential snags, however, received no reminders to do so. No sooner had I submitted my notice they had began to arrange viewings.
Within a week, in the midst of my exam period I received an angry email from O'Neill's that a viewing had taken place, and they were not satisfied with the condition of the property - the complaint being, I had loads of paperwork and books cluttering the living room. Let me say this loudly and clearly - they issued me no notice as per our rental agreement that a viewing was to be carried out - they took someone round all my personal effects while I was out at university sitting an exam, then had the cheek to get ansty at me for leaving paperwork around.
When I left the property, I leased a new property privately. Around 5 months later I received a cleaning invoice from O'Neill's, for faults which existed prior to my tenancy. As previously mentioned, I was a naive student, and forgot to return the inventory when i first moved in. I refused initially on these grounds. Within a fortnight, they had sent a Sheriff Officer round to my parents address demanding payment. After several months of intimidation, I agreed.
I can't emphasise enough -NEVER RENT FROM O'NEILL'S!!!
They do not maintain the property and they intimidate and extort tenants. NEVER EVER!!!
When I moved in the property was a state, and had its electricity disconnected! I cleaned it to the best of my ability for the whole first week. For the next 9 months I never heard from the letting agent. I was naive, and forgot to return the inventory that outlined any potential snags, however, received no reminders to do so. No sooner had I submitted my notice they had began to arrange viewings.
Within a week, in the midst of my exam period I received an angry email from O'Neill's that a viewing had taken place, and they were not satisfied with the condition of the property - the complaint being, I had loads of paperwork and books cluttering the living room. Let me say this loudly and clearly - they issued me no notice as per our rental agreement that a viewing was to be carried out - they took someone round all my personal effects while I was out at university sitting an exam, then had the cheek to get ansty at me for leaving paperwork around.
When I left the property, I leased a new property privately. Around 5 months later I received a cleaning invoice from O'Neill's, for faults which existed prior to my tenancy. As previously mentioned, I was a naive student, and forgot to return the inventory when i first moved in. I refused initially on these grounds. Within a fortnight, they had sent a Sheriff Officer round to my parents address demanding payment. After several months of intimidation, I agreed.
I can't emphasise enough -NEVER RENT FROM O'NEILL'S!!!
They do not maintain the property and they intimidate and extort tenants. NEVER EVER!!!
Comment on agent fees
Extortionate!
Was this helpful?
Yes
Yes
Jul 20, 2017
I'm slightly bemused as to who you are. We don't have any record of you, so would be grateful if you could let us know your name and address by contacting the office so that we can establish if this review is bonafide or bogus.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Apr 2021
reviewed by 'Tim'
3rd Apr 2020
reviewed by 'Tracey'
20th Mar 2020
reviewed by 'Ian'
20th Mar 2020
reviewed by 'Gordon'
20th Mar 2020
reviewed by 'Gordon'
21st Nov 2017
reviewed by 'Catherine'
Opening Hours
Address
ONeill
10 Newton Place
Glasgow
City of Glasgow
G3 7PY
0141 226 9970
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 22,2021
Apr 22,2021
0
people found
this helpful
this helpful
I lived in a property as a tenant for three years and overall I was very happy with their service. They were always quick to respond for any requests or inquiries. They were very fair in how they treated me and I was never overcharged ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03,2020
Apr 03,2020
0
people found
this helpful
this helpful
I have used O Neil’s for 15 years whilst living in Australia and have found them to be excellent. They are Professional, consistent and friendly. Of course over the years, there have been some occasional hiccups but the team OWN it and do everything they ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2020
Mar 20,2020
0
people found
this helpful
this helpful
We rented a property with O’Neill in Glasgow for 9 months. We found the service to be outstanding. Right from the first viewing, the staff were helpful, responsive, professional and friendly. We had a great property that we were really sorry to leave. Any minor ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2020
Mar 20,2020
0
people found
this helpful
this helpful
Rented a property for 5 years with O'Neill. One of the best agents I've experienced. They were very responsive, especially with urgent issues in the flat.
The staff have always been friendly and courteous. If you are a good tenant, treat the staff and property with ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2020
Mar 20,2020
0
people found
this helpful
this helpful
Rented a property for 5 years with O'Neill. One of the best agents I've experienced. They were very responsive, especially with urgent issues in the flat.
The staff have always been friendly and courteous. If you are a good tenant, treat the staff and property with ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
I rented my flat with O'Neill's Glasgow for 6 years after I moved abroad. They were recommended to me by a friend who had rented out her flat with them too.They are an excellent rental company. I never had any problems or worries as a ...
read full review
read full review
Comment on agent fees
Agent fees are fine, acceptable. If any works/maintenance done, this was deducted from rent.
Was this helpful?
Yes
Yes
Sep 11,2017
Sep 11,2017
1
people found
this helpful
this helpful
I rented a property through Oneills for 3 years while studying in Glasgow and never had an issue with the agents. They were always very helpful and quick to respond if I had any problems/maintenance issues. The staff were always very friendly and made me ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 26,2017
Aug 26,2017
0
people found
this helpful
this helpful
Rented my flat through O'Neils when I left to work abroad.
I had an excellent service with no hiccups and returned to find my property exactly as I had left it.
Very happy...
read full review
read full review
Comment on agent fees
Seemed very fair
Was this helpful?
Yes
Yes
May 26,2017
May 26,2017
0
people found
this helpful
this helpful
Quite honestly the worst rental from a tenants perspective ever. I leased a property as a student, and with the high market demand I jumped at a property, and agreed the 2 months advanced rent without protection terms, as well as a reservation fee.
When I ...
read full review
read full review
Comment on agent fees
Extortionate!
Was this helpful?
Yes
Yes
Jul 20, 2017
View all comments
(1)
I'm slightly bemused as to who you are. We don't have any record of you, so would be grateful if you could let us know your name and address by contacting the office so that we can establish if this review is bonafide or bogus. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:28 PM 02/07/2018 by allAgents
