Key Properties UK Ltd
Rochdale, OL16
1/5, 3 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



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“Absolutely appalling customer service.As you would expect the salesman ......”

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May 09,2012
Minithumbdown
By: 'Sally-Ann'
May 09,2012
1 people found
this helpful
Absolutely appalling customer service.

As you would expect the salesman was excellent when we viewed one of their flats that was up for rent, with promises of new furnature and the carpets deep cleaned.

Unfortunately when it came to providing the rent (had to pay over 1000 pounds just to move into a flat!) none of the above as promised was actually done. Their correspondent emails where rude and they spoke to us like we were stupid.
They refused that their salesman would say anything of the sort about new furniture and cleaned carpets. They took almost 2 weeks to actually send someone round from he company to assess the damages in the flat, which had been there since day one. Considering we had to pay over £100 damages deposit before we moved in, to walk into a flat with dirty carpets and ripped furniture was pretty unbelievable.

Im not one to complain but as i, myself and my fiance both work in customer service roles, their customer service was appalling. We were passed from pillow to post and then were told out emails and phone calls hadn't reached them (conveniently enough)

After the 6month contract is up, myself and my partner would rather have the trouble of moving else and finding somewhere else to live as, key properties uk are money grabbing and will certainly not go out of their way to resolve any issues, s long as they have their money thats frankly all that matters to them.

Avoid at all costs.
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Opening Hours
Address

Key Properties UK Ltd
19 Cheetham Street
Rochdale
Greater Manchester
OL16 1DG

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 3 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“This letting agency are terrible, all they cared about was ......”

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Mar 21,2013
Minithumbdown
By: 'Tom'
Mar 21,2013
0 people found
this helpful
This letting agency are terrible, all they cared about was the rent and had awful customer service when ever i had a query. They never replied to me whenever my questions wern't about money and none of the staff knew anything about what was going ...
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What agent could do to change your mind?
better customer service and not ripping us off!
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“Absolutely appalling customer service.As you would expect the salesman ......”

Share on :
May 09,2012
Minithumbdown
By: 'Sally-Ann'
May 09,2012
1 people found
this helpful
Absolutely appalling customer service. As you would expect the salesman was excellent when we viewed one of their flats that was up for rent, with promises of new furnature and the carpets deep cleaned. Unfortunately when it came to providing the rent (had to pay ...
read full review
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“I have been using Key Properties for just over a ......”

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May 21,2008
Minithumbdown
By: 'Pissed'
May 21,2008
3 people found
this helpful
I have been using Key Properties for just over a year and i can barely contain my anger as i review them! Over the period of a year i rented a great apartment in a great location, but when any problems with the apartment arose ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Key Properties UK Ltd, Rochdale OL16 1DG



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